Maxis The Official Maxis FTTH Thread | v3, Maxis Home Fibre Internet, from RM138
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 Sep 24 2012, 05:47 PM
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All Stars
11,943 posts Joined: Mar 2012 From: Kuala Lumpur   
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QUOTE(waja2000 @ Sep 24 2012, 05:39 PM) my one MHF already down 1 week, call CS x2 also say is TM fiber optic issue, not sure went can used again. if u managed to get reimbursement, let me know, i already inform maxis CS that i wanna claim it my area is in Old Town, PJ.   |
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Sep 24 2012, 07:05 PM
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Junior Member
233 posts Joined: Aug 2008 From: Balakong, Selangor
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A helper name Fini in maxis forum said the issue already resolved, is that true? How to check?
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Sep 24 2012, 07:07 PM
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Senior Member
1,258 posts Joined: Jan 2003
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QUOTE(fruitler @ Sep 24 2012, 07:05 PM) A helper name Fini in maxis forum said the issue already resolved, is that true? How to check? Haha, which issue? Lots of issues here... |
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Sep 24 2012, 07:53 PM
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Junior Member
209 posts Joined: Sep 2009
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Maxis will win "The Worst ISP of The Year Award" hands down if there is any... haha
And I foresee maxis will be the winner yet again for next 5 years, at the very least... why? because everything is contracted to 3rd party... from installation, customer service to network center ANNOUNCEMENT:- Maxis FTTH(Fiber To The Home) is changing its name to Maxshit FTTH(Fcuker To the Home) This post has been edited by danieltay: Sep 24 2012, 07:58 PM |
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Sep 24 2012, 08:01 PM
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All Stars
11,943 posts Joined: Mar 2012 From: Kuala Lumpur
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QUOTE(fruitler @ Sep 24 2012, 07:05 PM) A helper name Fini in maxis forum said the issue already resolved, is that true? How to check? not really, still unable to fetch the ipregarding the blocking torrent site, i can confirmed to u all that maxis is behind something by identifying your ip and block any illegal website when detected. Why? the previous assign ip used had blocked my torrent site while downloading after just come back and reset the router, new ip to me, and im managed to open and browse back the torrent site? Weird? |
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Sep 24 2012, 09:02 PM
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Junior Member
425 posts Joined: Apr 2006
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i am not alone ! it seems that the major cause of disconnection is the thomson router. there's about 6 devices running wifi, and some couldn't connect out of nowhere, and SUPER weird issues i've never encountered for 24 years of my life.
i am quite technical in networking but my dad isnt. they wasted his 30 mins of time trying to do something a normal consumer cant achieve. i took over the phone, spent 10 mins and screwed that guy, ask him send in a technician, but he keep giving excuses saying, no we can't send in one, unless YOU (loyal f customer) resolve every single step that's on the guideline. right after that, i resseted the router and called. this time a girl help resolve my issue and everything is back to normal. BUT, the problem came back as soon as i change my wifi password. |
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Sep 24 2012, 09:18 PM
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Senior Member
838 posts Joined: Sep 2007 From: South East Asia
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QUOTE(peri peri @ Sep 24 2012, 06:47 PM) if u managed to get reimbursement, let me know, i already inform maxis CS that i wanna claim it my internet was down on 14th until 17th..called cs a few times on 15th morning n they stupidly said to reset the "TM MODEM"! i ask 3x b4 i reset..then they ask to reset the thomson.. after that i call again spoke to diff person..the person i spoke to penng kepala ald coz modem reset..but all light on modem was lit. i ask for a technical team to contact me directly. at 10.42am the technician called n said tm contractor need to come..n need to booked appointment..i asked today cannot? he said cannot..then i ask for compensation.. 1.5hrs later he called back n said billing team agreed to reimburse me rm60 (more then half)..i said ok la but i still want the internet to be up immediately. on sunday afternoon maxis called again to confirm an appointment on tues afternoon..of coz la cannot of working..installation ald take leave, this stupid problem also kena take leave ka? i asked for monday coz monday PH.. they call back n said monday afternoon at 12pm..i said ok la n i will be waiting..they better arrive at 12.. monday they arrive..of coz maxis arrive 1st, then TM (normal)..TM take a look at the modem n see nothing went wrong..so the maxis guy take a look, thomson spoiled (AGAIN???) change, reconfig, n everything normal... conclusion: new router + discount = OH YEAH!! so now whose fault?? |
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Sep 24 2012, 09:18 PM
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Junior Member
409 posts Joined: Mar 2010
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my speedtest for now~
» Click to show Spoiler - click again to hide... « overall ok for me..  |
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Sep 24 2012, 09:33 PM
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All Stars
11,943 posts Joined: Mar 2012 From: Kuala Lumpur
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my advise to all, after u reset the router, make sure only 1 usage. if u try use the other to connect too, it will jam the router. not sure when will maxis resolve but i will update to all from time to time.
my affected area in balakong and also, once the pc restarted, connection will be loss as "identified network" u need to reset the router again best of lucks |
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Sep 24 2012, 09:57 PM
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Junior Member
233 posts Joined: Aug 2008 From: Balakong, Selangor
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A Method from Maxis Helper:
» Click to show Spoiler - click again to hide... « Added on September 24, 2012, 10:22 pm QUOTE(peri peri @ Sep 24 2012, 09:33 PM) my advise to all, after u reset the router, make sure only 1 usage. if u try use the other to connect too, it will jam the router. not sure when will maxis resolve but i will update to all from time to time. After I did Master reset again this morning, I'm successful to use my iPhone, iPad and PC simultaneously, and no any hang, What i know is just dont switch off the modem and then it would be OK...my affected area in balakong and also, once the pc restarted, connection will be loss as "identified network" u need to reset the router again best of lucks Btw, I dont try to open Xunlei or any torrent downloading and bla bla bla currently.. This post has been edited by fruitler: Sep 24 2012, 10:23 PM |
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Sep 24 2012, 11:17 PM
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Senior Member
1,122 posts Joined: Jan 2003
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Im on Maxis HF RM118 in Putra Heights Selangor
My internet is out since this afternoon. Was ok until around 230pm, then i switched off both fibre modem and rgb when i went out. Came back at 7pm and unable to connect. Fibre modem all led is on and good. Rgb led broadband only is out. Called maxis careline, 1st guy asked me to do modem reset and reconfigure. Done and still no connection. 2nd time called the guy say Maxis having issues with the tm modem nationwide, while the black Maxis modem is connecting fine. said TM side is attending to the issue, but no definite timeframe. Will try to reconfigure and reset using the above guide again and see it how it goes. Update : tried 2nd reset using the above guide. Still unresolved, still the same. I wonder who im paying each month, Maxis or TM? This post has been edited by zamanjaafar: Sep 25 2012, 01:28 AM |
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Sep 25 2012, 12:04 AM
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Senior Member
4,398 posts Joined: Jan 2003  
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*i am looking to get HSBB*
Guys, read a few pages, seems a lot issue around but most of it seems ot be caused by the Thompson thingy, are there any aftermarket Router that we can purchase and replace it? The price of RM139 for 10mbps is tempting |
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Sep 25 2012, 02:08 AM
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Junior Member
495 posts Joined: Oct 2005 From: Sj
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Living in Subang, currently account is having invalid password sumore. Called SC, they say having major update which is causing the network down. And claim they don't know when network will be restored. >_<
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Sep 25 2012, 02:14 AM
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Senior Member
1,122 posts Joined: Jan 2003
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QUOTE(yuekuan @ Sep 25 2012, 02:08 AM) Living in Subang, currently account is having invalid password sumore. Called SC, they say having major update which is causing the network down. And claim they don't know when network will be restored. >_< We more and less in same greater area laSo anyone else you know having same problems over there? |
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Sep 25 2012, 07:11 AM
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Senior Member
1,747 posts Joined: Jan 2009
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QUOTE(ed0gawa @ Sep 25 2012, 12:04 AM) *i am looking to get HSBB* Check out TIME home fiber, 100Mbps for RM179. If your area is under coverage,should consider this. TIME give Cisco router, the only thing is the quota only 100GB. Guys, read a few pages, seems a lot issue around but most of it seems ot be caused by the Thompson thingy, are there any aftermarket Router that we can purchase and replace it? The price of RM139 for 10mbps is tempting Added on September 25, 2012, 7:13 am QUOTE(peri peri @ Sep 24 2012, 08:01 PM) not really, still unable to fetch the ip Then someone else will get ur IP and face the problem... regarding the blocking torrent site, i can confirmed to u all that maxis is behind something by identifying your ip and block any illegal website when detected. Why? the previous assign ip used had blocked my torrent site while downloading after just come back and reset the router, new ip to me, and im managed to open and browse back the torrent site? Weird?  happened to me few times, so, disconnect then reconnect until got a good IP. This post has been edited by jerryhean: Sep 25 2012, 07:18 AM |
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Sep 25 2012, 07:17 AM
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Senior Member
1,104 posts Joined: Jan 2003 From: Somewhere, here and there
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QUOTE(jerryhean @ Sep 25 2012, 07:11 AM) Check out TIME home fiber, 100Mbps for RM179. If your area is under coverage,should consider this. Can this be overcome by using bolehvpn? Currently still does not faced any website blocking... Added on September 25, 2012, 7:13 am Then someone else will get ur IP and face the problem... happened to me few times, so, disconnect then reconnect until got a good IP. |
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Sep 25 2012, 07:21 AM
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Senior Member
1,258 posts Joined: Jan 2003
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Any improvement overnight? Mine is still down...
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Sep 25 2012, 08:36 AM
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Junior Member
500 posts Joined: Oct 2006
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I was having some "Authentication Failed" issue at around 440 yesterday... They resolved it at 9pm when I decided it was long enough waiting for them to call me back... No one picked up but when I put down my phone, there was a voicemail from the tech department saying to call back... I called and still no one picked up... On the plus side, my internet was back up. Let's see if they follow-up...
Also, I haven't done any master reset on my modem after the issue of not being able to connect with more than 1 device... It's just working as it should now... |
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Sep 25 2012, 08:49 AM
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Senior Member
4,398 posts Joined: Jan 2003
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QUOTE(jerryhean @ Sep 25 2012, 07:11 AM) Check out TIME home fiber, 100Mbps for RM179. If your area is under coverage,should consider this. TIME give Cisco router, the only thing is the quota only 100GB. Only Unifi/Maxis/P1 available since they are using the same backbone...Added on September 25, 2012, 7:13 am Then someone else will get ur IP and face the problem... happened to me few times, so, disconnect then reconnect until got a good IP. TIME still very immature at JB, only a few commercial/industrial area have their service |
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Sep 25 2012, 09:23 AM
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Senior Member
1,104 posts Joined: Jan 2003 From: Somewhere, here and there
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i found out something particular, when i got disconnected due to public ip issue, when connecting + in the mean time calling 123 to maxis, the connection got connected back easier than connecting without calling to 123 maxis.
maybe just a one time thing or just got lucky. |
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