Maxis Home Fibre 10mbps package, installed 29 June 2012

The latency to singapore servers was previously 15-40

Now its unplayable

Before



Looks like the ping to Singapore BF3 servers have improved, but not the Aussie ones

And not all Sg servers have acceptable ping

On Maxis Fibre 10mbps RM118/mth

This post has been edited by zamanjaafar: Aug 27 2012, 01:42 AM

Im on Maxis HF RM118 in Putra Heights Selangor

My internet is out since this afternoon. Was ok until around 230pm, then i switched off both fibre modem and rgb when i went out. Came back at 7pm and unable to connect.

Fibre modem all led is on and good. Rgb led broadband only is out.

Called maxis careline, 1st guy asked me to do modem reset and reconfigure. Done and still no connection. 2nd time called the guy say Maxis having issues with the tm modem nationwide, while the black Maxis modem is connecting fine. said TM side is attending to the issue, but no definite timeframe.

Will try to reconfigure and reset using the above guide again and see it how it goes.

Update : tried 2nd reset using the above guide. Still unresolved, still the same.

I wonder who im paying each month, Maxis or TM?

This post has been edited by zamanjaafar: Sep 25 2012, 01:28 AM

We more and less in same greater area la

So anyone else you know having same problems over there?

just called Maxis for a report number

3rd call - asked me to change lan cable to lan2 on tm modem and lan2 on RGB. WTH. WAN for what? Good God maxis im disappoint.

4th call, asked for a report number. CS say would be escalated.

Now gonna learn more about aduan to CFM. Lets burn Maxis.

https://twitter.com/MaxisListens

This post has been edited by zamanjaafar: Sep 25 2012, 11:47 AM

My internet down since yesterday, after i switched off my router in the afternoon. Was OK all this while before.

Called Maxis total of 4 times, asked to do reset of router. Still the same.

CS say there was problem on TM side and they are trying to resolve it. They cant give a timeframe to resolve.

This is the page on my RGB

When you say PON, did you mean 'optical' or 'pots'? My tm modem have no PON LED.

Optical LED is OK, PON is not lighted

So how many hours of no internet should I report to CFM?

This post has been edited by zamanjaafar: Sep 25 2012, 06:51 PM

Package : 10mbps RM118/mth

Area : Putra Heights, Subang Jaya, Selangor

Problem : Downloading .rar files from DLNext server only 1/5 to 1/3 of max speed

Is is throttling? If yes, when would they release?

I hope its not data caps