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Maxis The Official Maxis FTTH Thread | v3, Maxis Home Fibre Internet, from RM138

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phantasm0110
post Aug 15 2012, 03:32 PM

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QUOTE(ronnie @ Aug 15 2012, 02:03 PM)
Maxis is updating their package for MultiScreen.... we shall see the next month's bill.
*
what is MultiScreen?

This post has been edited by phantasm0110: Aug 15 2012, 03:33 PM
phantasm0110
post Aug 21 2012, 05:07 PM

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QUOTE(polarzbearz @ Aug 21 2012, 09:04 AM)
Well yeah, I used my mobile internet to post here during downtime. So it's still possible for us to post / reply here, just not as instantaneous. tongue.gif
Yup. Called them and put on hold for almost 15 minutes, somebody picked up the call, on hold for another 10 minutes again.

The problem is tho, my PUBLIC ip got reverted (accidentally or intentionally) to PRIVATE (home) ip during this process. Lazy to call them up and fix. Sigh.

Anyway, information requested by others (area) when I faced the downtime was

Area: Bukit Jalil
Type: Public IP
Internet: Excellent but everyday will face the problem "DNS SERVER UNREACHABLE" - either restart the router entirely; or manually "Disconnect" and "Connect" to solve. Very annoying! Anyone else facing this issue as well?
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Yeah I'm facing the problem as well... Only faced the problem recently... Called Maxis and scold them regarding the matter and was given a case number. Currently the only way work for me is to restart the router completely. Manual disconnect and reconnect does not work for me as it will not be able to connect.... Kinda frustrated especially when people on computer wanted to play steam games and this happen...

phantasm0110
post Aug 22 2012, 11:28 AM

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anyone got their jusco RM50 voucher from DrPitchard? Those sign up with him...
phantasm0110
post Aug 23 2012, 10:20 AM

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anyone got official response for the frequent dc and unresponsive DNS server and gateway?


phantasm0110
post Aug 26 2012, 05:18 PM

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QUOTE(ronnie @ Aug 26 2012, 03:39 PM)
Same-same .. . . this Maxis Home Fibre better be better after 1-Sep-2012
*
called maxis regarding the dc issue, gateway not reached and DNS server cant be connected problem. Was given answer that is TM side problem and they are trying hard to solve it. Currently waiting solution from TM, was given promises by the call person that rebate will be given for the inconvenience. Currently no dc since yesterday calling them (touch wood).



This post has been edited by phantasm0110: Aug 26 2012, 05:18 PM
phantasm0110
post Sep 8 2012, 09:21 PM

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anyone experiencing slow download using torrent?
getting 400 kB/s only for Fairy Tail -147......kinda dulan!!!!

end up connecting using bolehvpn to get full speed, Maxis started throttling speed for download?
phantasm0110
post Sep 21 2012, 02:47 PM

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anyone got their monthly bill waived for this month due to public ip matter?

phantasm0110
post Sep 22 2012, 08:52 AM

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QUOTE(kari_convention @ Sep 22 2012, 08:23 AM)
update:
yesterday called them and what they asked me to do is unplug lan cable at LAN 2 port, plug at LAN 1 port and replug back at LAN 2 port. Not working. Then they asked me to call back and they will arrange a technician to call me back but guess what? They never call me back. Damn.

Btw, I noticed something. The ONU do not have any problem but everytime I turned off the Thompson RG/router, I can connect to internet but after like 1 minute or so, the connection is lost. and when that happens, both Phone 1 & Phone 2 lights are ON. FYI, I am not connecting my dect phone to the router.

Anyone have encounter this problem? sad.gif
*
Faced concentrator not reached problem before, my case settled when Cs reset my account from their site.
If public IP problem, currently still facing it... Showed connected to Internet but when run check connectivity, have error showing gateway not connected problem. Maxis is well aware of this problem and is giving discount on the bill. Try making a mcmc report.
phantasm0110
post Sep 25 2012, 07:17 AM

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QUOTE(jerryhean @ Sep 25 2012, 07:11 AM)
Check out TIME home fiber, 100Mbps for RM179. If your area is under coverage,should consider this.


Added on September 25, 2012, 7:13 am
Then someone else will get ur IP and face the problem... smile.gif happened to me few times, so, disconnect then reconnect until got a good IP. smile.gif
*
Can this be overcome by using bolehvpn? Currently still does not faced any website blocking...

phantasm0110
post Sep 25 2012, 09:23 AM

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i found out something particular, when i got disconnected due to public ip issue, when connecting + in the mean time calling 123 to maxis, the connection got connected back easier than connecting without calling to 123 maxis.

maybe just a one time thing or just got lucky.
phantasm0110
post Oct 10 2012, 07:34 AM

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QUOTE(CK1991 @ Oct 9 2012, 11:56 PM)
hey guys...did any1 speed drop until around 5mb??

lately i always get 5mbps on speed test.

i sign up the 118 package..quite stable for last month den sud october things gone crazy..dam freaking slow sometime


Added on October 10, 2012, 12:01 amdone a few more test..within 5 minutes time..n i get result from 1mbps to 8mbps...WTF is this==????

3mb 4 mb 5mb all kind of result...zzzz

ping can go up to 500ms
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I feel u bro... Same case as me... Still facing frequent dc on public IP, when connected speed very slow.... Steam games download slower than usual, made complaint to Maxis, given case number but still not solved, better make noise to skmm as well.
phantasm0110
post Oct 16 2012, 12:04 PM

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QUOTE(ronnie @ Oct 16 2012, 10:49 AM)
His email said end of November 2012
*
dint even receive any email from him. same here, also waiting for the Jusco voucher..
anyone still facing problem for disconnection due to public ip? is the case solved?
Im still facing it @_@"



This post has been edited by phantasm0110: Oct 16 2012, 12:05 PM
phantasm0110
post Oct 18 2012, 07:49 PM

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QUOTE(jacky1678 @ Oct 18 2012, 04:41 PM)
actually recently i also feel the downloading is slow.

anyway, i will try to do testing again when free smile.gif
*
felt that quite a while ago....complaint to maxis, they say nothing wrong with their side.

isit that time of the year again? international undersea cable been "bite" by giant shark again??
phantasm0110
post Oct 20 2012, 10:14 PM

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QUOTE(alexloon @ Oct 20 2012, 09:27 AM)
If you not tight budget, my advice is don't go for Maxis. Not worth for the hassle.
I thought my Maxis fibre finally settle down and should be happy with it after so many issue popping up in a month, this is my second month... new problem still showing up. Now i'm with 799vn with no disconnection since day one 24/7 operation.

Add on :
One more thing, my torrent and p2p start being throttled download. Different is 80% slower than first month. I seldom torrent and p2p but i do need it once a month or twice.

Source for testing - Highest Seed and on top speed condition on speedtest with cable and 3 days continuously test.

P2P now is worst than my old 1mb streamyx.
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got my router change to 799vn as well today.
cant say no dc yet, caused only up for approx 10 hour since the new router arrived.

torrent speed seem to be fluctuated around 0.5 - 1.0 mbps. still need to be improve....
phantasm0110
post Oct 21 2012, 12:38 AM

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QUOTE(eric84cool @ Oct 21 2012, 12:08 AM)
how you guys manage to request router replacement to new model? blink.gif
*
if u have outstanding case open with maxis, then call them, tell them the router got problem, keep dc and restart itself. request the router which you wanted. if everything goes well, should be replace without any problem. for my case, im facing the router restart itself, make report on thursday night, today change.

kinda fast, but i think due to maxis already made appointment with me to do joint speedtest with tm counterpart. when i call them, i told them i want them to bring new router and change.
phantasm0110
post Oct 30 2012, 07:17 AM

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QUOTE(viknela @ Oct 29 2012, 07:15 PM)
i know but it took me one hour to explain to guy that.. he insisted that i troubleshoot the samething again and again and again..... anyway of getting a better router?? can ask for the tg799n??
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Definitely can! Done that... Asked for change of router to 799 when they schedule to come my house to fix problem. End up Maxis and tm personal change my router and modem. Router change to 799 but modem still the same black one. Must call and screw them kao kao. Ask them to compensate u as well. This is their fault
phantasm0110
post Nov 5 2012, 02:09 PM

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QUOTE(soulseeker6187 @ Nov 5 2012, 01:02 PM)
this morning youtube already ok.
experienced slow youtube on saturday and sunday.
*
same goes to download.
steam game download was superslow during weekend. I think they really throttled the speed on weekend.

phantasm0110
post Dec 22 2012, 12:54 AM

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QUOTE(calvin_yit @ Dec 21 2012, 11:15 PM)
Quick question. I had been using the FTTH for 4 months now. THe line shared by me and my brother. (me ethernet and him wireless). But sometimes i notice under devices connected to wlan, other than my bro's laptop there are a few "unknown" devices. Apa tu? Its normally labelled as Unknown-70-a3-95-ac-3g-45 etc...
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if ur house no one else is using wifi, most probably "hitchhiker" from your neighbourhood.

please change your wifi password to WPA+WPA2 instead of WEP. WEP can be crack easily
phantasm0110
post Dec 22 2012, 09:18 AM

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QUOTE(calvin_yit @ Dec 22 2012, 01:52 AM)
but its already on WPA+WPA2.........
*
maybe u need to change your wifi password then...try to set only known MAC address and block others..
phantasm0110
post Jan 18 2013, 07:14 AM

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QUOTE(scion @ Jan 18 2013, 01:17 AM)
Same case here. Torrent max at 350kB/s  vmad.gif
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Only torrent? Direct download full speed? Last time my torrent and steam download slow, I complaint to skmm, get a report number and Maxis solved the problem in short period.

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