well my Asus A43s warranty dah ta-ta liao.. so i will inject SSD anytime... and hates they are using hitachi's HDD wtfak...

Hitachi is not bad right? 
Anyways, SSD gooding yo

yup , the service is really bad , mine more worst compare from yours guys , my one is hdd overheat bt they no changing the hdd and cleaning the thermal module only , i send over like 3-4 times same issue overheat and hdd overheat and they did the same thing , until the end i giving and buy new laptop and use , i think they was trying to drag the time so tat the warranty end , they no nid to take responsible on the warranty issue .

Their service sux..if they cannot settle at the end, they will say do refund..but refund not direct deal with the customer...ask customer go back to the place of purchase to ask for refund..most shop where got do refund for ppl.. end up very troublesome..and the shop have to change another unit (some times even change brand)... zzzz

Sent my laptop and ask them to restore my recovery partition, after few days they update me said it is done and i go to collect it, guess what, it is not yet done, seriously, are you trying to troll me, Asus Service Center?

TL:DR version: Do an EECB (Executive Email Carpet Bomb) and get immediate 5-star treatment
Ok. Full story below.
My phone was purchased in May. After a while, the problem came up. Read a lot, updated to 4.2.2, etc. Even convinced myself its a software problem (because I also deal with sensors at work and know quite a bit about imaging systems). Not very happy with it and called up the hotline. Not very helpful staff, etc.

So I decided to do the best method recommended by consumer reports. Send an EECB to the top execs. One quick Google will find the email addresses of the top guns of the company (hint: try the contact us, corporate and investor relations pages of the company website). In this case, I emailed the CEO, Chairman, COO and several of the marketing VPs and execs. The content of the email is spoilered below.



The next day I received an email requesting for a phone number that they can call me with. I provided a number and received a call from their Customer Service agent. I don't think its the CS from Malaysia, as she spoke fluent English, albeit with an accent, and none of the Chinese-schooled retarded Manglish (Mangled English, not Malaysian English) that my initial contact calling the hotline got me.

She listened to my complaints and offered to collect my phone and promised to keep me updated. By now I have gotten a replacement phone, and thus I reluctantly agreed to send it in.

What happened next was not HTC's fault but in a way it is because they chose UPS as their courier partner. Needless to say, UPS was horrible, but that is UPS and not HTC's story so I will not tell it here.

The phone went and a week later returned. The purple tint was gone, but in came the pink spot. Not exactly pink spot but more like pink brush. It was horrible. The sensor was sometime June or July batch I don't remember exactly.

Giving credit when due, the same HTC CS called me numerous times throughout the week to update me on the status of the repair, and throughout delivery to the point I received the phone, and checked it. I did not even have to call back to complain that the repair was botched and that the problem persisted.

So again the phone went, and the CS updated me daily on the status. 3 days in, she called me and said that they will replace a new phone for me. It didn't matter to me because my phone looked brand new when I sent it in, so there is actually nothing for me to gain or lose whether its a repair or a new phone. Anyhow, I agreed, but I have to wait for another two days while they get the new phone shipped in, checked, and then shipped out to me. The next day I received another call asking me for permission to open the box, power on and check the new phone. Of course I said yes and asked that the camera be checked specifically. I received assurances that it will be checked and I will receive a good, working phone.

Three days later I received my phone. Again UPS caused the extra day delay which I'm not going to elaborate. The new phone came with a new warranty card, and everything checked out OK. The CS called me the morning after, and I replied with thanks that all is well, and the support ticket was closed.

In all, the entire saga took close to a month. But beyond that initial email, and having to deal with UPS, the HTC CS that I received was top notch. I did not have to call the hotline or initiate any contact. The CS agent was in touch almost every day to provide updates. It is only unfortunate that they chose to only have one service center in KL, and the stupid mistake of choosing UPS as their courier partner.

So I guess that this CS was a 2nd or higher level support agent. She was very calm, polite and emphatic throughout the entire episode. Of course in the beginning I was ranting quite a bit, but towards the end, there was really no reason to be rude. Except to complain about UPS to the highest degree possible.

Should anyone need access to the EECB email list, PM me. I do not wish to publicly post that here.

TLDR : Do an executive carpet bomb ( email to the top gun of the company )

Note : This is copy from htc one thread

credits to adriancs

http://consumerist.com/2007/05/11/how-to-l...il-carpet-bomb/

guys, my Asus T100 screen developed a hairline fracture thats now turned into a crack. I did not drop or abuse it. Sent to Asus. They replied it is not covered under warranty and sent me a RM700 quotation. WTF, more than half the price of a new T100....

Any ideas what I can do next?

send a proper complain email to the CEO and wait for their reply

All the idiotic replies come back in one line:

"The screen is not covered by warranty"

Thinking of taking this claim to the consumer tribunal - think I have a chance?

from my experienced, Asus shiat brix pretty quickly when they heard Consumer Tribunal. Do it.

from my experienced, Asus shiat brix pretty quickly when they heard Consumer Tribunal. Do it.

Quote from : http://www.transformerforums.com/forum/tra...d-screen-2.html