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Enquiries/Recommendations ASUS BAD WARRANTY SERVICE, DO NOT BUY ASUS!!

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houjiji
post Mar 28 2014, 03:41 AM

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QUOTE(FluffyTee @ Mar 28 2014, 03:25 AM)
» Click to show Spoiler - click again to hide... «
If the tablet's warranty is over, do you want to try your luck rooting it and installing a CM11 maybe? Not sure if it helps but here you go: http://forum.xda-developers.com/transforme...00t/development

whistling.gif icon_rolleyes.gif
Acid_RuleZz
post Mar 28 2014, 10:24 AM

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QUOTE(houjiji @ Mar 28 2014, 03:18 AM)
27 Mar 2014
Contacted them through email and a guy from service centre request me to SEND MY LAPTOP IN AGAIN which I rejected straight even though I've screenshot and proof to him that it is not activated. Replied him asking him to send the codes to me instead of me giving another visit. Currently waiting his reply to proceed to next step.


Total months of struggling: 8 months
Total visits: 4 times and counting...  doh.gif
Total calls unstated: > 30 to NCCC, Asustek & etc.
Total time wasted: Lost count.. Time to backup data is a headache...  doh.gif

THEREFORE THINK! BEFORE YOU BUY ANY ASUS PRODUCTS! BUY AT YOUR OWN RISK
*
If your laptop come original with Window 8 then they don't know your key because it's embedded into your motherboard. Either you send it back to them or use software to retrieve the key and input it yourself.

Use pkeyui.

This post has been edited by Acid_RuleZz: Mar 28 2014, 10:25 AM
houjiji
post Mar 28 2014, 10:47 AM

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QUOTE(Acid_RuleZz @ Mar 28 2014, 10:24 AM)
If your laptop come original with Window 8 then they don't know your key because it's embedded into your motherboard. Either you send it back to them or use software to retrieve the key and input it yourself.

Use pkeyui.
*
I did 3 screenshots of the unactivated windows as proof and sent them already.

Tried your method and I did get a key. However when I key in again to activate again, it still shows me the same error as what I've screenshot and sent them below. Really fed up with them edi. vmad.gif vmad.gif vmad.gif vmad.gif

"The activation server has determined the specified product key has been blocked."
Attached Image
shin2l
post Mar 28 2014, 11:39 AM

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QUOTE(houjiji @ Mar 28 2014, 10:47 AM)
I did 3 screenshots of the unactivated windows as proof and sent them already.

Tried your method and I did get a key. However when I key in again to activate again, it still shows me the same error as what I've screenshot and sent them below. Really fed up with them edi.  vmad.gif  vmad.gif  vmad.gif  vmad.gif

"The activation server has determined the specified product key has been blocked."
Attached Image
*
Do you know SKYPE phone activation? Maybe you can use this method and after successful activation you use a software called Advanced Token Manager to backup your key status, each time when you reinstall windows you can activate it without online activation.
Acid_RuleZz
post Mar 28 2014, 11:46 AM

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QUOTE(houjiji @ Mar 28 2014, 10:47 AM)
I did 3 screenshots of the unactivated windows as proof and sent them already.

Tried your method and I did get a key. However when I key in again to activate again, it still shows me the same error as what I've screenshot and sent them below. Really fed up with them edi.  vmad.gif  vmad.gif  vmad.gif  vmad.gif

"The activation server has determined the specified product key has been blocked."
Attached Image
*
Did you tick ASDM/ADSM? (i forgot what its called)
Tick that option, copy the key and then try this.

Open Command Prompt(Admin) by pressing Win+X > A.

Type
CODE
slmgr /rilc

slmgr /ipk <paste key>

slmgr /ato


if still cannot try this

Type
CODE
slmgr /rilc

Close all pop up window after that.
Then type
CODE
slmgr /rearm

Reboot
After reboot open back Command Prompt (Admin) and type
CODE
slmgr /ipk <paste key>

slmgr /ato


This post has been edited by Acid_RuleZz: Mar 28 2014, 11:46 AM
houjiji
post Mar 28 2014, 11:58 AM

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QUOTE(Acid_RuleZz @ Mar 28 2014, 11:46 AM)
Did you tick ASDM/ADSM? (i forgot what its called)
Tick that option, copy the key and then try this.

Open Command Prompt(Admin) by pressing Win+X > A.

Type
CODE
slmgr /rilc

slmgr /ipk <paste key>

slmgr /ato


if still cannot try this

Type
CODE
slmgr /rilc

Close all pop up window after that.
Then type
CODE
slmgr /rearm

Reboot
After reboot open back Command Prompt (Admin) and type
CODE
slmgr /ipk <paste key>

slmgr /ato

*
Thanks for your help bro. But unfortunately none of it works. doh.gif

God knows what these guys at Asus are doing giving me a windows that has a blocked key. mad.gif

I'm gonna call the person in charge later before lunch to follow up on this. Hope he can just pass me another key or something. vmad.gif vmad.gif
Psychosis
post Mar 28 2014, 02:19 PM

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QUOTE(houjiji @ Mar 28 2014, 11:58 AM)
Thanks for your help bro. But unfortunately none of it works.  doh.gif

God knows what these guys at Asus are doing giving me a windows that has a blocked key.  mad.gif

I'm gonna call the person in charge later before lunch to follow up on this. Hope he can just pass me another key or something.  vmad.gif  vmad.gif
*
Have u tried calling microsoft malaysia?

1800 886 295
Acid_RuleZz
post Mar 28 2014, 02:25 PM

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QUOTE(houjiji @ Mar 28 2014, 11:58 AM)
Thanks for your help bro. But unfortunately none of it works.  doh.gif

God knows what these guys at Asus are doing giving me a windows that has a blocked key.  mad.gif

I'm gonna call the person in charge later before lunch to follow up on this. Hope he can just pass me another key or something.  vmad.gif  vmad.gif
*
I guess you need to call Microsoft directly.
houjiji
post Mar 28 2014, 02:36 PM

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QUOTE(Psychosis @ Mar 28 2014, 02:19 PM)
» Click to show Spoiler - click again to hide... «
QUOTE(Acid_RuleZz @ Mar 28 2014, 02:25 PM)
» Click to show Spoiler - click again to hide... «
Tried calling and inserted all sets of numbers and it appears to be an invalid key. Think there is nothing that I can do other than going back to the service centre to screw them upside down. vmad.gif
Mr.Frosty
post Mar 28 2014, 08:18 PM

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almost buy an asus
houjiji
post Mar 29 2014, 10:43 AM

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QUOTE(Mr.Frosty @ Mar 28 2014, 08:18 PM)
almost buy an asus
*
Don't buy, or you'll regret it. Get a Dell or something as my colleague's Dell get on site inspection and hardware replacement straight without going all these hassle.
[PF] T.J.
post Mar 29 2014, 11:09 AM

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QUOTE(Mr.Frosty @ Mar 28 2014, 08:18 PM)
almost buy an asus
*
QUOTE(houjiji @ Mar 29 2014, 10:43 AM)
Don't buy, or you'll regret it. Get a Dell or something as my colleague's Dell get on site inspection and hardware replacement straight without going all these hassle.
*
+1, can consider Lenovo and HP's onsite warranty support too~

But to me I still think Dell and Apple offers the best warranty, especially those complete cover type which even covers accidental damages thumbup.gif
houjiji
post Mar 30 2014, 12:04 AM

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QUOTE(houjiji @ Mar 28 2014, 03:18 AM)
» Click to show Spoiler - click again to hide... «
Updates:

28 Mar 2014
Called the person responsible from 2pm - 5pm, he picked up 3 out of 20 calls and he even DARE TO PUT IT ASIDE ON THE TABLE AFTER ANSWERING, I can hear him talking to someone at the background. I was really pissed and decided to shoot an email to his superiors (not sure) and he called back at 7.20pm quickly explaining with all his grandma's stories and also mentioned I gotta try to settle it with Microsoft myself first if I don't want to send in my laptop.

29 Mar 2014
Called Microsoft, spoke to the CS as she tried to guide me through the reactivation process and seems none of her ways are working. Advised me to bring back to Asus and so I did at 5pm today, AGAIN! Talked to the CS in Asus service centre and they don't know how to reacivate it back. Wanted me to leave my laptop there for another 5 days but I rejected as I have my sensitive work files in there. Gotta visit them next week after backing up all my files. Really regretted I did not just opt for the REFUND instead I asked for a replacement. Way to make my day Asus.

I swear to God, this will be my first, and last Asus product. Won't even recommend it to anyone else. vmad.gif

QUOTE(PF T.J. @ Mar 29 2014, 11:09 AM)
» Click to show Spoiler - click again to hide... «
Definitely Apple if you got the cash for it and loves Mac OS, and Dell for Windows as so far that's the better ones I heard at least from my side. whistling.gif

This post has been edited by houjiji: Mar 30 2014, 12:05 AM
Psychosis
post Mar 30 2014, 02:55 PM

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QUOTE(houjiji @ Mar 30 2014, 12:04 AM)
Updates:

28 Mar 2014
Called the person responsible from 2pm - 5pm, he picked up 3 out of 20 calls and he even DARE TO PUT IT ASIDE ON THE TABLE AFTER ANSWERING, I can hear him talking to someone at the background. I was really pissed and decided to shoot an email to his superiors (not sure) and he called back at 7.20pm quickly explaining with all his grandma's stories and also mentioned I gotta try to settle it with Microsoft myself first if I don't want to send in my laptop.

29 Mar 2014
Called Microsoft, spoke to the CS as she tried to guide me through the reactivation process and seems none of her ways are working. Advised me to bring back to Asus and so I did at 5pm today, AGAIN! Talked to the CS in Asus service centre and they don't know how to reacivate it back. Wanted me to leave my laptop there for another 5 days but I rejected as I have my sensitive work files in there. Gotta visit them next week after backing up all my files. Really regretted I did not just opt for the REFUND instead I asked for a replacement. Way to make my day Asus.

I swear to God, this will be my first, and last Asus product. Won't even recommend it to anyone else.  vmad.gif
Definitely Apple if you got the cash for it and loves Mac OS, and Dell for Windows as so far that's the better ones I heard at least from my side.  whistling.gif
*
bootcamp on macbook

best of both world
houjiji
post Mar 31 2014, 12:14 AM

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QUOTE(Psychosis @ Mar 30 2014, 02:55 PM)
bootcamp on macbook

best of both world
*
Yeap, or parallel desktop. thumbup.gif
jie88
post Apr 16 2014, 11:43 AM

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I sent in my memopad 8 for warranty and its already 1 week plus still cannot pick up... Asus u sucks............................
houjiji
post Apr 16 2014, 11:48 AM

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QUOTE(jie88 @ Apr 16 2014, 11:43 AM)
I sent in my memopad 8 for warranty and its already 1 week plus still cannot pick up... Asus u sucks............................
*
What I learnt after purchasing Asus product, is to follow every damn thing on your own. Take own initiative and chase them as they will just shake leg in the office hoping you will forget it.

Try emailing them using the CS's email on your RMA receipt to follow up. If you send in @ lowyat service centre, don't bother to call the "COLD" line because nobody will pick up. Even if they do, they will just say "we will follow up" but in the end no news. vmad.gif

Been there, done that. icon_question.gif

This post has been edited by houjiji: Apr 16 2014, 11:51 AM
jie88
post Apr 16 2014, 11:55 AM

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QUOTE(houjiji @ Apr 16 2014, 11:48 AM)
What I learnt after purchasing Asus product, is to follow every damn thing on your own. Take own initiative and chase them as they will just shake leg in the office hoping you will forget it.

Try emailing them using the CS's email on your RMA receipt to follow up. If you send in @ lowyat service centre, don't bother to call the "COLD" line because nobody will pick up. Even if they do, they will just say "we will follow up" but in the end no news.  vmad.gif

Been there, done that.  icon_question.gif
*
SOOOOO bro... What u did in d end to rush them repairing it ?? i m fking fed up dy la .. juz like u said they wont bother to pick up the phone .. And everytime i go there they sure tell me next week next week .. if need order mobo then have to wait very long .. fk it i damn du lan
Mr_47
post Apr 16 2014, 12:41 PM

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Middlefinger at cctv ftw
Acid_RuleZz
post Apr 16 2014, 01:15 PM

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QUOTE(jie88 @ Apr 16 2014, 11:43 AM)
I sent in my memopad 8 for warranty and its already 1 week plus still cannot pick up... Asus u sucks............................
*
1 week+ still tolerable imo, standard warranty/rma took 2-4 weeks.

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