formerly , i was working as a technician / sales person in a computer shop , for some times, some customer will use netbook to play hard core games, it makes the laptop over heat very fast, secondly, some customer likes to install lots of junk software, so the laptop has infected virus, and the laptop keep restart, what i suggest is at least find your seller ( do not tell me seller do not have IT knowledge ) to diagnose first what has happen before go thru services center, at least you will have a simple picture its that a manufacturer fault or customer too anxious, no harm if you send to shop right ?

about the Hdd manufacturer , i just check back , nowaday only left toshiba, wd, and seagate, you are right but what i try to point out is they may need follow procedure to order back the suitable hdd to replace which means around  3 ~7 working days 

about wearing appearance , maybe services center person no need to wear very smart ? who knows ? u and i not Asus boss, all the " requirement "of wearing are "demanding" and " expected " by you and other forumer , its that any wrong if they could help you instant even their wearing is "cheapo " ? i can tell you if the services technician / manager can replace one unit of new laptop to "finger6" on the spot, i can ensure even they wear sleep shirt to work, all the praise word will come after to them also =) ...so , if u wanna comment on services quality , just point it out, why should u talk about ppl look like 20s "lala" or with tattoo is not good person ? is that any help ? what is the age when bill gate or facebook owner start their venture ? late 30s ? if a person with good skill but only age 19 , is that anything wrong? do all of you really think a 30s person must be more skillful then a 20s person ?

so , why you wanna shoot me ? i am not represent Asus, i just a buyer same with you all, but , is that no space for other comment ? perhaps, you may dreaming you are a KING in this cyber word ? whom ever say good about Asus, you must let him die ? simple question , am i your slave ? haha

so, when you heard other buyer have good services from Asus, they all very lucky, can win lottery already right ? 

for some multinational company, on working Friday , staff are encourage to wear informal....u may see they wearing T shirt with Jeans, 

but , slipper,.....very seldom la...who know the guy in Asus center, his feet have problem , can not wear sport shoe or formal shoe ..haha