They shouldn't give this as an excuse, make potential customers lose confidence on Asus.

we all know that rule but still, you can request a total replacement even if it takes a long time.

I was just poisoned by the N56JR I might get an ASUS then, that's probably because I'll be bringing it overseas!!

So I said I would update on my status & here is my experience with asus service center:

All I can say is that I have really good experience with them. My zenbook was having some issue with the keyboard, I bring it to the service center in the morning (friendly staffs over there) explained the issue I was facing. Signed a form & thats about it. After 1 week plus the staff (its my friend actually) contacted me in facebook that the laptop is ready for collection.

Went there & they said they changed the lcd screen & motherboard (not sure why they need to change lcd, nothing was wrong with it but what the heck, I got new lcd it for free ). Thats about it I guess. RMA was quite fast IMO.

I believe if they have spare part on hand then it shouldn't take that long as you guys are complaining over here. Mine was a zenbook (premium laptop) so I guess they kept spare parts on hand. Also the lady next to me was keep complaining why they formatted her hdd & didn't install os in it. The lady told her its free dos version etc etc but she don't seem to understand

Overall it was a good experience for me, maybe they improved or perhaps just have spare part on hand but I didn't have any bad experience like what I see you guys are complaining. I was afraid regarding the RMA issue when I bought my asus laptop at first because I did come across this thread before but seems like my experience is different from what others have encountered.

Let me guess
=w= legendary abang lengchai ka?

Of course, hehehe hail the legend

This post has been edited by infernoaswen: Dec 28 2013, 11:31 PM

next time when RMA, need to wear SMART and proper attire so that you look RICH and Lengchai

No need, just wear anything will do. I wore a t-shirt, jeans & slippers. We are referring "lengchai" to someone else not me

lucky i buy Acer Laptop, Claim warranty from highpoint...
very good service...
just a "O" button stuck, he change whole keyboard new to me...
when i leave the place, he said goodbye and have a nice day~
Wow~

haha, sorry misunderstand your point. But if we wear smart and rich-look, they sure serve us well. Haha

such a long thread for bad experience.. but I would say I had a good experience when I had issue with asus tablet at lowyat service center..

impress with the service and they had the motherboard replace.
gave me email address and they actually did replied my email when I send a mail to ask on the status..

my impression is that the more premium you pay for the laptop/hybrid, the more better they serve you.

I think its more of a spare part issue rather than the price but I don't know la

Maybe is who you deal with? Some distributor are not friendly.

I absolutely agree it since i am experiencing it now. Better buy other brand instead of this brand. New year coming soon but with f***ing sad mood.

so scare.. i hope i can get motherboard faster (RMA service)

my maximus vi hero doing fine...well for 1st time the cmos battery is sucked lol...got new mobo then now ok

Sent my laptop and ask them to restore my recovery partition, after few days they update me said it is done and i go to collect it, guess what, it is not yet done, seriously, are you trying to troll me, Asus Service Center?

well my Asus A43s warranty dah ta-ta liao.. so i will inject SSD anytime... and hates they are using hitachi's HDD wtfak...