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Enquiries/Recommendations ASUS BAD WARRANTY SERVICE, DO NOT BUY ASUS!!

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mudkipryan94
post Sep 11 2013, 10:28 PM

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QUOTE(sakelob @ Sep 11 2013, 09:34 AM)
Asus after sale service sux to the max!
informed me to collect my device, i travelled along from Banting to KL. I have double confirmed to them is my device ready to pick up, they said Yes. know what, when I reach there they told me .. sorry, device is not ready yet. come back 2 days later.... WTF ?!
*
should postage to JB office... geh... and why u waste time at PLY?
FYI, PLY asus is suckiest SC ever i go!
mudkipryan94
post Sep 17 2013, 10:14 PM

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QUOTE(zat_90s @ Sep 17 2013, 09:56 PM)
i will never buy any asus product anymore..
not because of their performance..
but because of the really bad service center..
still remember waiting almost 3 month to get my transformer prime to get fix..
earlier they say they need 3-7 working days and its done.. lol..
Dont trust asus center in lowyat..
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yup that's the point i wanna say...
even my GTX 560 Ti DCUII can repair till 2months... doh.gif
so i postage to JB office RMA and 3 days siap... biggrin.gif
mudkipryan94
post Sep 17 2013, 11:08 PM

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QUOTE(zat_90s @ Sep 17 2013, 10:21 PM)
oh.. so JB can fix really fast?  blink.gif
at least some good news for asus owner...
although will have some difficulties to poat it to JB..  brows.gif
*
yeah...
that 3days svc fast... after that one of their workers call me,
"GTX 560TI dah siap, postage 2 hari sampai... biggrin.gif"
that moment... rclxm9.gif kao kao....
and like their svcs...thumbup.gif
mudkipryan94
post Sep 18 2013, 08:44 AM

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Get JB branch address and postage you can obtained from the site call the JB office to make the deals (last time i also done that way) wait till your lappy or what kind of related product is fixed n they will call you and postage (last part, pay your own)
icon_rolleyes.gif about penang branch also can biggrin.gif
QUOTE(zat_90s @ Sep 18 2013, 03:13 AM)
ooo... nice to hear...  smile.gif
next time send to JB la klu rosak.. note to all..
anyway can share with us step to claim from JB SC? rclxms.gif
*
mudkipryan94
post Sep 18 2013, 08:46 AM

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+ u need your asus lappy that registered warranty..
if not, u not entertained

Johor

ASUS Authorized Service Center

IT Plaza Sdn Bhd. IT Service Centre,

04-15, Level 4, Skudai Parade,
Jalan Skudai, 81300 Skudai, Johor
Tel : 07-5544-000

Email : rcmy_pickup@asusmy.com.my

Operating hours : Monday – Friday (10:00 am to 7:00pm) (except Public Holiday)

This post has been edited by mudkipryan94: Sep 18 2013, 09:10 AM
mudkipryan94
post Sep 27 2013, 04:03 PM

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QUOTE(zat_90s @ Sep 18 2013, 02:05 PM)
Noted.. thanks for the really useful info... smile.gif  rclxms.gif
*
haha welcome and sorry for late reply smile.gif
mudkipryan94
post Oct 5 2013, 12:59 PM

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QUOTE(expressfon @ Oct 5 2013, 12:14 PM)
same goes to me as seller.

buyer go to asus lowyat asking for DOA & their just open the Job Sheet and ask to request new set from me and ask me to go to asus lowyat and request DOA from them. till now, 4 units waiting DOA from them & still no replacement unit.

quality for asus product is good, but after sale service really suck. especially their staff named Mas. i heard lots of complaint bout her. rubbish. mad.gif
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i always send to asus authorized sc.. and JB is fastest ever i go..:3
and try to drop an PM

PlY is suks...sc ever i go
mudkipryan94
post Oct 29 2013, 08:03 PM

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QUOTE(xKeneshirox @ Oct 29 2013, 12:05 AM)
Judging from the thread, I assume the LY asus service center is shit? Ah yo... And I thought things would be easier so I can just drop it off there. Can I just confirm, the best place to get my laptop fixed is the JB center? How do I go about it ar? Just call and set things up? And how do I send it in to them?

And to think I was going to build a desktop with ASUS parts.
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u need make a appointment bro.. smile.gif
n just rop your lappy to them via courier

QUOTE(miyakochan89 @ Oct 29 2013, 09:35 AM)
hi there,

Do we need original receipt to claim receipt?
How do I check a warranty online for asus?
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did ur Asus laptop was officially reg. at their webistes?

-> http://support.asus.com/download/options.a...guage=en&type=4

QUOTE(MasBoleh! @ Oct 29 2013, 10:08 AM)
My experiences with them still alright. smile.gif Wifi network card kong, screen got white line, they changed the screen and the card smile.gif

Just when I arrived there, i checked my ultrabook and saw that they have yet to activate my win 8 and have to wait 4-5 hours for them to solve.  sweat.gif
*
doh.gif

== nth to say... and wifi card DEATH? rclxub.gif

wah.. 1st time heard this man..... and thank god... they helped u solve already la smile.gif

This post has been edited by mudkipryan94: Oct 29 2013, 08:06 PM
mudkipryan94
post Oct 29 2013, 08:14 PM

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QUOTE(KOHTT @ Oct 29 2013, 08:08 PM)
Just check with one of the notebook shop in Subang Parade....

He said "no-no" to Asus and Acer.
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yeah.. bad warranty svc on PLY... [actually is their workers bad attitude and tamper also la.. smile.gif]
mudkipryan94
post Nov 8 2013, 12:00 PM

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QUOTE(xKeneshirox @ Nov 3 2013, 11:49 AM)
Yeah. Decided to send my lappy to Johor. Just annoyed that they charge Rm 100 for it. Ah well, what to do? Gotta make sure I get the lappy functioning A.S.A.P.
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that's why i nvr drop it to PLY...

QUOTE(PF T.J. @ Nov 8 2013, 11:30 AM)
Yeah, but problem is people are still buying because of the good design and also the outdated SquareTrade reliability survey laugh.gif
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Is worker's attitude and management problem , bro...
mudkipryan94
post Dec 2 2013, 01:19 PM

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QUOTE(zek6111 @ Dec 2 2013, 12:34 PM)
just buy devices other than asus....hate asus products n asus service center....they r all suckssss!!!!
my case from April till now....Disember.....still nothing...........wt!!!!!
*
no need rant at PLY center la.. laugh.gif

last time due to my HDD failure also go 3rd party SC fix also no charge... smile.gif
mudkipryan94
post Mar 14 2014, 10:46 AM

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QUOTE(fussylogic @ Mar 13 2014, 07:18 PM)
Sent my laptop and ask them to restore my recovery partition, after few days they update me said it is done and i go to collect it, guess what, it is not yet done, seriously, are you trying to troll me, Asus Service Center?
*
well my Asus A43s warranty dah ta-ta liao.. so i will inject SSD anytime... and hates they are using hitachi's HDD doh.gif wtfak...
mudkipryan94
post Mar 14 2014, 03:40 PM

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QUOTE(PF T.J. @ Mar 14 2014, 10:59 AM)
Hitachi is not bad right?  hmm.gif
Anyways, SSD gooding yo
*
bloats my speed n some bad cache man.. doh.gif
mudkipryan94
post Apr 24 2014, 06:53 PM

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shakehead.gif

3yrs old of Asus A43SV user reporting...


n i swear will no-no for Asus ==!
mudkipryan94
post Apr 24 2014, 07:11 PM

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QUOTE(YJYYEE @ Apr 24 2014, 06:58 PM)
I like asus and lenovo so much...but buying their product is like gambling with few thousand in a go rclxub.gif  sweat.gif  cry.gif ... doh.gif
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but mine bought from ALL-IT n used it till 3yrs [nvr masok warranty] n wanna re-funding for SSD leh sad.gif
mudkipryan94
post Jan 7 2015, 02:29 PM

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QUOTE(HafisUN @ Dec 28 2014, 08:22 AM)
ASUS is good name worldwide, but bad quality service in Malaysia  shocking.gif  rclxub.gif

It seems in malaysia either Dell @ Illegear got good after sale service  rclxms.gif
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yeah... agreed..and I prefer drop by to JB coz their parts grab from Asus SG.. tongue.gif
mudkipryan94
post Jan 11 2015, 12:12 AM

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QUOTE(ncool15 @ Jan 10 2015, 11:09 AM)
Bro..You had experience sending Asus laptops for warranty at JB?Hows their service?How fast do they process a warranty claim?Did you went to the one at Skudai Parade or the other?

Many thanks.
*
skudai 1.. and is fast.. smile.gif PLY 1not human go 1 ==
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