RCMY_KL, 4th floor in lowyat plaza.

Short update, called to Asus customer care line almost everyday and finally I had collected my Nexus 7on 7 Dec 2013 in one peace . Total RMA journey taken (18 Nov - 7Dec, 18 days ).

Frankly, customer service at Lowyat Asus service center was quite good, but not their RMA lead time. They should improve on that.

emoticon posts can be considered as not helpful by mods bro.

btw, ASUS always delay for quite a time, because they are funny enough to rely everything from their main factory at Taiwan.

last time send my mobo,Asus ROG Rampage 3 for RMA... pergh... 1 month

hahaha.. speechless ma... i think the shop employee is not well inform by top management how long it takes to fix the things.. when customer call them.. thy cant do anything... a bit pity oso la..

Today just sent my ultrabook for RMA at lowyat plaza myself since devour dont want to help (no after sales service provided by that seller ).

So far it's been great, friendly staffs working over there but to be honest I have a friend there so I went there straight find him but I saw other staff entertaining other people la, quite friendly. Not sure why people over here is saying the staff is rude I went morning so maybe night shift is different staff.

Anyways they said will take around 1 week to RMA. Will share with you guys how long it takes once I get my ultrabook back Oh and if you have an asus account, you can check the status online

This post has been edited by infernoaswen: Dec 10 2013, 12:56 AM

No such issues with Asus products in the first place. I've had one Asus notebook, currently using one and a tablet, my brother and sister are using one notebook and one netbook respectively. But, never sent for service. Maybe you guys are unlucky

Ohh ok, what about this? From MSI Malaysia fb page:

"MSI laptops may be nice but the customer service sucks like nobody's business. I bought a defective product from MSI that broke down after using for 10 days. 10 freaking days. Sent my laptop back, I requested for a one-to-one exchange on DOA basis. Since November 6 until now they kept dragging with alot of stupid excuses.

Last three weeks, I call them and they said, "Oh, your request is approved, but so sorry miss we don't have stocks available now, have to wait till end of december. But if you want a laptop now, you have to pay RM300 to get another laptop also a GE60 but an upgraded version." HELLO, I'M A STUDENT I BOUGHT THE LAPTOP FOR 3.3k CASH AND YOU TELL ME I HAVE TO PAY ANOTHER 300 BUCKS TO GET A LAPTOP INSTANTLY OR I HAVE TO WAIT ABOUT A MONTH!? I refuse to pay so I asked if they could just give me that available laptop for free as compensation?

1 week later still no news, nobody called me so I called MSI, MSI told me that I can pick up the upgraded laptop soon without paying RM300. I kept asking are you sure are you sure? I don't have to pay? She said yes you don't have to pay, the new upgraded laptop comes with keyboard with backlight and it has GTX graphic card. I was so happy. I called them 3 times to reconfirm the news, including informing them I will pick up on Friday blabla.

2 days later, 1 day before collecting the laptop, I called MSI, asking if the laptop has arrived, MSI told me "Yes, it has arrived I'll ask the technician to call you once they finish running a test on the laptop." When the technician called, I asked what's the specs of the laptop, he told me it doesn't have keyboards with backlight, cz it's the same model I bought that was defective." I was dumbfounded. That MSI fella promised me an upgraded laptop earlier! I called her asking why the sudden change?? She said, "Oh miss, MSI HQ gave the wrong info, you can't get the upgraded version."

WTF? So with just 1 simple sentence you can get away with compensating me?? And she didn't even called me to tell me that it's a wrong info given. I have to call the service centre to find out!! I was furious and I said FINE, I'LL PAY THE DAMN 300, I WANT AN UPGRADED VERSION LAPTOP. She said :"Oh sorry miss, we don't have stocks for the upgraded version laptop anymore." !@#@$!!

This morning, I called again. I cannot tahan already. 1 week since they troll me. She finally message me saying the laptop can be picked up, I just have to pay RM300. So i called MSI service centre in the morning to tell them I want to pick it up. MSI said "Sorry, we can't allow you to pick up first, because the laptop we received is a different model than what is stated in the e-mail. I will check with MSI HQ and call you back in a bit."

UNTIL 6PM NOBODY CALLED. I CALL BACK AND NOBODY ANSWER. 3 FREAKING DIFFERENT NUMBERS NOBODY PICK UP.

This is MSI's customer service. Kudos to MSI for providing such 'wonderful' service."

whoaaa... MSI HQ? where is it? straight dealing with the HQ? and who is that "miss"?

can complain to consumer rights... you can sue them too... if you have enuf proof.. this 1 is consider critical.. almost involve fraud case

Sorry asking here , anyone mind to share is there any HP service centre in kl or in selangor ? Perhaps can let me know oso good service or bad

the customer actually has the rights to request a RMA exchange within a month

yeah.. but if the distributor keep playing with their customer just like what the one in the post by -kytz- , i feel its not fair la... they took advantage customer monies even with *terms and condition applied, the way they inform the customer and keep twist here and there is totally wrong . cz we student bo lui ma even rm100 very valuable

that why i only provide toshiba laptop to my customer...fast..clear...nice support...normal in between 1-2 week...depends ur problem..and its near my place too...no need let customer wait for long time,and i can solve warranty issue fast..

For me..toshiba will my first intro to my customer..

sorry asus,msi,hp and dell....i hate to deal with u all...for the sucks support after sales...

it depends with certain area but.. dell support is good isnt it...

last time my customer bought a dell pc..that dvd-rw seem got some problem...so i call that dell support and they say will send a technical come to my office to exchange it...and..they send a funny guy coming and dunno anything...he dunno how to take out that dvd-rw from that pc..and for my other customer,dell laptop..send in almost 1 month but finaly call and shoot every day...1 1/2 month get back...and...same problem come out agains..so for me,i saw their profesional support..i already scare for that..no dare to intro to my customer...seem it will getting many problem to me and my company.

1 to 1 exchange i thought in 7 days from that resit only??more than that need send to warranty??i remember that a rules for that...

o... like dat... kesian... that boy makan gaji buta liao.. cant complain their professionalism?

then its standard 1 month had to wait? last time RMA asus rampage 3 mobo with bro linglong... 1 month... after investigate.. they agree change the mobo to new 1.. same mobo la.. but its takes 1 month

[quote=pandera999,Dec 11 2013, 10:08 AM]
o... like dat... kesian... that boy makan gaji buta liao.. cant complain their professionalism?
then its standard 1 month had to wait? last time RMA asus rampage 3 mobo with bro linglong... 1 month... after investigate.. they agree change the mobo to new 1.. same mobo la.. but its takes 1 month

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that boy cari makan saja...why i wanna kacau him?but its the funny support i meet b4..really new boy...

but if they conform that laptop is DOA..they will exchange a new 1..even toshiba i get that problem b4...new set but wifi seem problem....so after 3 days i send back...their wan me send into warranty and i screw him.either u pay my money back or else you give me a new set...then my supplier exchange to me only...toshiba support center wouldn't do that replacement...they provide warranty only..

what i mean is.. if the boy is still newbie... they should send someone that can accompany the boy.. kesian

Make a new thread regarding to issue such as customer service:

https://forum.lowyat.net/topic/3061969

hope previous thread can kolos so that, they can spam the new thread

previous are :
https://forum.lowyat.net/topic/2337458
https://forum.lowyat.net/index.php?showtopic=2212590&hl=