sarawak do have asus services center, why need send to KL ?

I had using asus padphone and asus N53 laptop ,
So far my laptop already bought ALMOST 2 years ,it DOESNT have problem now , AND my padphone cause screen problem i send to service center at LY , but they done for me just 4 days , it seem service are getting improve ^^ dont give up asus product , i think service will bad because the service center staff ..?(maybe)
JUST SHARING MY OPINION^^

harddisk also need to send kl? they don't have harddisk meh?

where is the service center for kuching?

service center staff Malaysian " insert race"


now we are talking,

Hi
I just sent my a53sv last monday
Hard disk barai
I'm in bintulu
The guy said to claim warranty for hard disk takes at least 2-3 weeks. Logic or i kena con?

no, you didnt get conned but you get unlogic time. hard disk replacement and restore backed up files take no more than 2 weeks, so does its arrangement.

This post has been edited by raymondtong94: Mar 19 2013, 11:50 AM

So it should be done by now?

^ HDD is such a common component (all models use the same dimension / form factor), you should get it in 1 day, not weeks

This post has been edited by nexus2238: Mar 19 2013, 05:25 PM

Ok thanx guys. I will go there after this. Deswai la i tot why lama sangat.

ithink any service center sux bigtime.... its the way that you can talk them to get what you want.

Except for Dell where they come to you have fix it. So fat my experience with Dell warranty is the best.

I have Acer, HP and MSI notebook as well but never claim for warranty as I guess I am so lucky for having no issue so far.

As for Asus, I concur with others.

Update:
They told me my laptop was sent to Kuching.
They can't promise when i can get it back.
They told me a lot of complaints for asus (as mentioned a lot in this thread)

I still like asus' products but yes i can say their after sales service sux kaw2. (Again, as mentioned a lot in this thread)

you mean they can simply put in any hdd if they like ? no need follow procedure ?

All HDD in the world are manufactured by 3 brands: Seagate, Western Digital, Toshiba.
All the HDD in laptops has the same form factor (same shape (height, length, width)).

I don't know what procedure Asus Malaysia SC has to follow, but it definitely won't take me 2 weeks to change a HDD at home

This post has been edited by nexus2238: Mar 20 2013, 10:08 AM

Exactly bro.

I guess some ASUS staff got butt hurt when people down here complaining about their poor service.

last year i bought asus laptop but i didnt register it online for warranty purpose.. so am i actually out of the question if problem may arise for warranty purpose??

or just the receipt of purchse is enough to claim warranty??

i think around 4-5 months old already

ok guys..
after i sent official complain email to asus on 16/03/2013 regarding my lappy, yesterday 1 received call & email from asus taiwan, saying that they will replace my laptop with new unit, & i can collect it at asus lowyat by today..


Dear Mr.R,

Good Day and thank you for contacting Asus Service Center.

Regarding of your Notebook RMA(MYA13****1 ) issue,cause of our Service Center got the part shortage issue,so they will help to process for replacement,please send your purchase invoice to them(Lowyat 4th floor) or my.asuscall@gmail.com.


Normally,you can access to internet after set these setting.


If you still have any inquiry, please don't hesitate to contact with us again.


Technical Support department for further assistance can be reached by the following methods:
ASUS Troubleshooting: http://support.asus.com/troubleshooting/troubleshooting.aspx
ASUS Member: http://member.asus.com/login.aspx




Thanks for using Asus service.


Sincerely,
Eric
my.asuscall@gmail.com
Asus Service Center
ASUSTek Computer Inc
Hotline: +603-2053-5077

p/s: for all of u guys which having problem with any asus device that they said needs to wait for parts replacement more than 1 week, i suggest u all to send email directly to asus..

How long you laptop has been stranded before they offer to change?

Forward me their email please bro.

hi forward me their email address also. thanks