I run into this thread, and I would say your experiences will probably dissuade lots of lay person from buying a Asus laptop
However I also sense that a lot of you actually like the Asus design / pricing, and will embrace Asus again should its warranty services get back to "reasonable" level

There were some interesting ideas, i.e. facebook, complaint with Taiwan HQ ... Generally I don't think this will be effective.
To get thing moving, you need to publicise it. Example: the Foxconn labour issue. It has been there for a long time, but by having major news agency carrying the news by linking it with Apple iPhone, that's a stroke of campaign genius.

My suggestion:
Hit it where it will hurt. Asus laptops are being reviewed all over the internet. Most of the time, there are rated quite favourably. A lot of potential buyers all over the world read these reviews.
What you need to do is to consistent post on the user forum of these review site, to highlight your issue
Some of the review site I could think off: notebookcheck, notebookreview, anandtech, tomshardware ... I believe you could come up with many more.

Organise: You could split up and assign a site to maybe 2 or 3 victims here.
Action: Post a comment on user forum, whenever a new model of Asus laptop is being reviewed. There should be plenty of opportunities.
Objective: Paint a doubt in potential buyers all over the world on Asus warranty services. That's it. Just "doubt".
Duration: Execute this plan consistently over a period of say 1 year. You could review the effectiveness from time to time, by sharing the number / type / general response from readers from these sites.
Message: Be consistent, Be rational, Be factual, Don't be angry, Don't hyper-bole. My suggestion is that the 1st post is a standard draft. You just copy and paste

Feel free to amend the below draft. Just come up with something that you are comfortable with:

"We would like to share our bad experiences dealing with Asus warranty services in Malaysia.
Examples include:
Asus service centre take more than xxx months to repair xxx.
Asus take more than xxx years to refund .... (Quote concrete examples) ...
(Post links to threads).

This type of bad warranty services has been on-going for xxx years, with numerious complaints posted to Asus Malaysia, Asus Taiwan HQ ...., Asus is just paying lip service and giving empty promise, and there has been no improvement in service level at all over the years.
Our expression of grievance on Asus facebook (and other social media) site, on the other hand, has always been deleted with utmost diligence and urgency.

Buyer Bewares and Good Luck."

Oh, I am not working in IT sector

Good luck, and some of you need to start the ball rolling. Call yourselves "Save Asus Malaysia Alliance" maybe
Suppose I am a lay person anywhere in the world who don't deal with laptop or IT on daily basis. There is no way for me to know how good is Asus warranty service in my country, unless I go out and check and try to verify. Your message, if convey properly, will plant a doubt in their mind (an idea, like Inception the movie ). (In fact, this is just like me in real life)

Imagine this scenario:
Asus launch a new laptop. I saw it in somewhere, and I like the design. Before I buy, I decide to check some review. Every review site that I go, there is this group of people from a country called Malaysia who tell me these "horror" stories of Asus warranty services. My first reaction: "is this happening in my country as well?". Even if I later found from other sources telling me Asus warranty services is very good in my country, I will have a bit of doubt. Even if I later decide to buy Asus, I will probably remember these stories from Malaysia, and possibly bring it up somewhere later.

This will hurt Asus brand image. Be prepared, Asus will probably come out firing Stay your course, until they realise it is actually cheaper to give Malaysia good warranty services and make you get off their back

Mobo, yes
Phone, who bought Asus phone? who?

Do you mean those PadPhone? Then, yes, baby, yes
The thing about Asus services is, it really depends on spare part stocks, replace set availability, and a huge does of divine intervention
I don't think Asus sell feature (non-smart) phone like Nokia???

Optical drive should be fine. If SC don't have parts, you can ask them to just take it out and return the laptop to you (a good SC will put a dummy caddy in place to prevent foreign objects getting into the laptop), and when they get parts, you just bring the laptop to them again to put it back in.

Go back to the re-seller who sold the unit to you. The process is the same. The caveat is that the re-seller may not have the dummy caddy

Don't think you should take this. You sent in your laptop for service in working condition, and has the service docket (you do right?) to prove it.
Get Asus SC to replace the MB.
Your best bet is to personally talk to the higher up in the SC. Also air your grievance in Asus FB page (most likely will get deleted ).
Last resort: small claim court

http://support.asus.com/servicecenter.aspx?SLanguage=en
Check here for all the Asus SC location

Actually this is applicable to all the laptop brands
If you mean components meant for desktop that you can buy off the shelf, the component is simpler (than laptop as a whole which involvees many parts), and can be serviced or (1 to 1) replaced more easily
Laptops are more fragile (since the parts have to be shrinked in size to fit into tight space) than desktop components.

Just FYI, according to 1 study, the best "build quality" laptop brand has a 3 year failure rate of > 15% (that mean for 3 out of 20 laptops, within 3 years, the laptops from that brand will experience some type of hardware failure). For brands that come in worse in the study, the figure go as high as 25%

So warranty support is important in buying decision.

http://www.squaretrade.com/htm/pdf/SquareT...bility_1109.pdf
Here is the link to the study for you to find out which brand has the lowest failure rate

^ At this rate, better be everyday

That guy BS you big time Hardware warranty is never void due to user software / OS usage. Ask him to show black & white where in the warranty terms and conditions that changing OS void hardware warranty.
Driver is 1 matter, hardware warranty is another.

More BS from the technician (I hope he/she don't call him/herself that, bring disgrace to the profession )

Yes, W8 may have different drivers. But Asus has released lots of drivers for W8. Please check here to see if your model has them (if your laptop is still under warranty, then it should not be too old, my bet is Asus already release drivers) :
http://support.asus.com/download/options.aspx?SLanguage=en

"Third party software" - Then according to his/her interpretation, all OS are 3rd party softwares since Asus never produce any OS

I think you need to talk to other "technician" or demand to see the "manager". This is getting ridiculous

Sorry to hear your dilemma I think the best you can do now is to keep calling SC.
For business purpose, stick with Dell. On site next business day warranty support. Extend to 3 years warranty for ~ RM300+/-. Best peace of mind for anyone who spend BOSS's money

I don't think this is fair to criticise the Asus Malaysia customer service on this
The most likely explanation is that the Customer Service handling the email don't know. Customer Service don't know because the Product guy don't tell them / don't want to tell them / also don't know / waiting for stocks to clear before launching new model ...

If you are very keen on Thunderbolt, just be a little bit patience Haswell is going to support Thurderbolt natively, so I suspect more high end laptop models launch later this year with Haswell will come with Thunderbolt as standard.

Well, if you are in Malaysia, and you are someone who appreciate good customer service, you should not think about Asus at all (well unless you live in JB, in which case you could bring your laptop to SG for service )

^ HDD is such a common component (all models use the same dimension / form factor), you should get it in 1 day, not weeks

This post has been edited by nexus2238: Mar 19 2013, 05:25 PM

All HDD in the world are manufactured by 3 brands: Seagate, Western Digital, Toshiba.
All the HDD in laptops has the same form factor (same shape (height, length, width)).

I don't know what procedure Asus Malaysia SC has to follow, but it definitely won't take me 2 weeks to change a HDD at home

This post has been edited by nexus2238: Mar 20 2013, 10:08 AM

Buddy, mind to share which SC you sent to?

Please check your fact on HDD manufacturers
Those 3 brands account for > 90% of HDD production in the world (You are in lala land thinking Samsung and Hitachi still produce HDD. Sold their HDD business already )
Asus definitely does not produce HDD.
And there is no HDD manufacturer in Taiwan anymore (The supply chain of HDD is a complicated business, but the final assembly (manufacture) of HDD is concentrated in a few countries in Asia: Thailand (that's why when Thailand flooded, HDD price jumped all over the world), China, Malaysia .... )

In fact, this is a challenge to you: Show me a HDD manufactured in Year 2013 (a picture will do) that is not from those 3 brands. Otherwise, stop the crap, will you?

This post has been edited by nexus2238: Mar 24 2013, 07:52 AM