^ HDD is such a common component (all models use the same dimension / form factor), you should get it in 1 day, not weeks

All HDD in the world are manufactured by 3 brands: Seagate, Western Digital, Toshiba.
All the HDD in laptops has the same form factor (same shape (height, length, width)).

I don't know what procedure Asus Malaysia SC has to follow, but it definitely won't take me 2 weeks to change a HDD at home

The pictures above told the whole story. As i bought the laptop on that day, it immediately got issue on temperature. When i walk-in to the Asus Service center, i am attended with a young technician. As i thought  that is  this young technician can handle my case????  Did he qualified??? Frankly speaking, i totally got  no confidence on that young man. The technician just roughly take a look on the laptop and said that nothing can be done by now due to no parts at the moment and need to send the parts from KL. And i asking for new unit replacement due to i  just bought this laptop few days back and is really unfair to me cos i bought this laptop few days back. then i asking for person in charge. The technician answer me that the manager is out for lunch. Later around 15min, the manager came back. Wow...... The look of the manager are more worst..... This guy is in around late 20's, untidy cloths, red hair and the hand with tattoo, it seems like rockstar or a tai kor gangster. The Manager named RICKY. But any way i still bring out my cases see that is he got any better solution for me. But.... with Roughly, he answer me that nothing he can do to me, cos the his boss from KL not to allow his to do this and that... Any thing i request, he just push the responsibility to KL. At the end..... I have to let them screw on my new bought laptop. What type of spare parts that they gonna use???? After market spare parts??? Re-cond parts??? Who know??? But what i really sure is my laptop never gonna be the same any more. My laptop no longer in new. My laptop been screwed-up.

As what i see today, I feel that there is no quality on Asus. Who can believe that a new laptop got temperature issue.... This must be a used or Re-cond laptop.

About their service, OMG, i think they should employed qualified technician to handle on the warranty case. Or maybe they should hire gangster to fully in charge on their Service Centre. So nobody dare to walk-in to their Service Centre and they can Reach 0% complain.

As conclusion, I vote NO CONFIDENCE ON ASUS PRODUCT.

The first part show that you are probably ignorant of how warranty service work. Retail shop that sell laptop, when the laptop is still in warranty, will not repair the laptop even if they manage to diagnose the problem. They will always send the laptop back to the brand to claim warranty. So, it is also better for user to directly send the faulty laptop back to the SC of the brands, because the retail shop may take their own sweet time to send to SC.

Your second paragraph has major flaw in logic
If you own your own business, no body care how you conduct it. Lots of multi millionaire in Malaysia run their business wearing sweatshirts and slippers
In this case, we are talking about Asus, a multinational. The SC and warranty service represent an important client facing functions of an international brand. For a "manager" to dress sloppily and talk roughly with customer is definitely a no no.
Nobody here is talking about "smart and luxury", or "scam person that drove BMW". We are talking about a standard of services a consumer expect to receive from a SC of a major international laptop brand.

he may be a grown up without matured thinking. if you look back at his posts, you can find out 50% of it is childish.
yeah. pray hard for it. ASUS laptops are tempting and cool.

^ if Jerry Shen wear T-shirt and slippers to office, i believe the board members will insta ban him no matter how good he is.

1st, if the image you bring is negative, you give negative impressions to the people around you. 2nd, we all know every firm/service center/shops have their apparel rules (if you can say one doesnt have, you really lack of common sense) but if the employer fail to follow the rules, it will still bring negative image to the firm. 3rd, yes, we cant judge skills even thou they are young but if the attitude is negative, we can judge how their skills are. 4th, yes, skills can vary by age, but does the person has learn anything during training course? does he pay attention to what we say? does he understand the rules and regulations and basics on serving a customer? and the most important, is he a quick learner? i can say, a man in his 30s can learn more faster than a 20s man if they concentrate. 5th, i am the king of cyber world? where the hell are you thinking? and what the hell are you talking? this is totally a bullsh*t i ever heard.

please, learn the world. i came out at the age of 15, so i know more than my friends do even they are 19 this year.
yeah, thats why pray hard for luck everytime.

1. This go back the level of IT knowledge a user has, how DIY inclined is the user, how helpful is the retail shop, ... . Nevertheless, the point I try to make is: If the laptop failure involve claiming warranty from brand, it is always better for user to send directly to SC rather than going through the retail shop.

2. Noted. Nonetheless, user expect SC to store some common components (i.e. a properly run SC will have stocks on component that is statiscally more prone to failure / has higher frequency of claiming warranty, so that turnaround time is faster. This is common operation management practice. ) For a rare component for a not so popular model, user will probably understand SC has to order from HQ. But here we are talking about HDD, the most common component there is, and one of the component most prone to failure.
It just show how poorly a SC is run (no inventory planning )

3. Please read my comment properly. A lot of things you think I said, I never said it. You may have a chip on your shoulder, but please read and understand my points 1st, ok?
I did not said anything about age. There are lots of successful youngster.
Btw, try to find 1 Bill Gate picture with him wearing a slipper to a formal forum / functions / business meeting I think he may have a few in his bedroom / house, but that man do have great sense He made his big break by impressing the hell out of those "suits" in IBM
My point is very simply this: What is a proper service level that should be given by SC of a multi-national to a user?
Please bear in mind a SC is a client facing function. (Those casual wear Friday that you talk about, please see the level of "casualness" that's allowed for frontline (vs back office) people. You should observe more. Try a bank for a start )
I am not a style "nazi" And I don't work for any IT companies (I am not bias in this sense).

Let's stop this, and go back to the topic of this thread. Good luck

seriously, go get some common sense learning, thats what i can say. bro PF is breaking up the fight, so im out of the game.