he may be a grown up without matured thinking. if you look back at his posts, you can find out 50% of it is childish.

yeah. pray hard for it. ASUS laptops are tempting and cool.

but i am a die hard asus supporter

just pray yourself that you are lucky whole year long, so you can be a supporter.

Planed to buy Asus Memo Smart 10" after got money, but see through all the story, they let me think so many time...

formerly , i was working as a technician / sales person in a computer shop , for some times, some customer will use netbook to play hard core games, it makes the laptop over heat very fast, secondly, some customer likes to install lots of junk software, so the laptop has infected virus, and the laptop keep restart, what i suggest is at least find your seller ( do not tell me seller do not have IT knowledge ) to diagnose first what has happen before go thru services center, at least you will have a simple picture its that a manufacturer fault or customer too anxious, no harm if you send to shop right ?

about the Hdd manufacturer , i just check back , nowaday only left toshiba, wd, and seagate, you are right but what i try to point out is they may need follow procedure to order back the suitable hdd to replace which means around 3 ~7 working days

about wearing appearance , maybe services center person no need to wear very smart ? who knows ? u and i not Asus boss, all the " requirement "of wearing are "demanding" and " expected " by you and other forumer , its that any wrong if they could help you instant even their wearing is "cheapo " ? i can tell you if the services technician / manager can replace one unit of new laptop to "finger6" on the spot, i can ensure even they wear sleep shirt to work, all the praise word will come after to them also =) ...so , if u wanna comment on services quality , just point it out, why should u talk about ppl look like 20s "lala" or with tattoo is not good person ? is that any help ? what is the age when bill gate or facebook owner start their venture ? late 30s ? if a person with good skill but only age 19 , is that anything wrong? do all of you really think a 30s person must be more skillful then a 20s person ?

This post has been edited by androidfans: Mar 24 2013, 06:23 PM

so , why you wanna shoot me ? i am not represent Asus, i just a buyer same with you all, but , is that no space for other comment ? perhaps, you may dreaming you are a KING in this cyber word ? whom ever say good about Asus, you must let him die ? simple question , am i your slave ? haha

so, when you heard other buyer have good services from Asus, they all very lucky, can win lottery already right ?

for some multinational company, on working Friday , staff are encourage to wear informal....u may see they wearing T shirt with Jeans,

but , slipper,.....very seldom la...who know the guy in Asus center, his feet have problem , can not wear sport shoe or formal shoe ..haha

U just din realize that the world u know is so small

This post has been edited by sss2sssss: Mar 24 2013, 06:24 PM

but bro, i own 4 asus laptop ,it didnt give me any problem bro...

1st, if the image you bring is negative, you give negative impressions to the people around you. 2nd, we all know every firm/service center/shops have their apparel rules (if you can say one doesnt have, you really lack of common sense) but if the employer fail to follow the rules, it will still bring negative image to the firm. 3rd, yes, we cant judge skills even thou they are young but if the attitude is negative, we can judge how their skills are. 4th, yes, skills can vary by age, but does the person has learn anything during training course? does he pay attention to what we say? does he understand the rules and regulations and basics on serving a customer? and the most important, is he a quick learner? i can say, a man in his 30s can learn more faster than a 20s man if they concentrate. 5th, i am the king of cyber world? where the hell are you thinking? and what the hell are you talking? this is totally a bullsh*t i ever heard.

please, learn the world. i came out at the age of 15, so i know more than my friends do even they are 19 this year.

yeah, thats why pray hard for luck everytime.

read and understand my replied carefully , i did mention some company has allow their worker to wear t shirt and jeans on friday , perhaps, Asus services center in penang may allow their worker to wear jeans and t shirt even normal weekday , who knows ? you are their boss ? how you know they not allow to wear jeans and t shirt s?

so, how you know the 20s technician lack of training ? you are the person give him training ? so now u said you are younger then your friend but know more then your friends, but you mention also some one in 30s are more concentrate then 20s , you know what are you saying ?

if you are not the king of cyber world , why you judge me saying that my post more then 50% are childish ? only some one who think he is more advance then other will did that, in situation that you and i do not know each other

You are one very lucky customer haha
Asus notebooks are known to be reliable, but like all electronics, devices might fail regardless of how well you take care of it... Most customers would prefer some solid warranty support to back things up whenever devices fail, which is why many (who are informed, of course) are abit daunted to get an Asus (in Malaysia only afaik) now I guess

Break it up guys..
It is true that certain companies do designate a particular day, possibly one with less customers to be a less formal day. I'm pretty sure that this is not Asus way of doing things as it will tarnish the image of the company, as it has now. The impression of the majority of people towards a company is still the most important (regardless of how good or bad the employees are) and should be emphasized, I'm pretty sure that the management of all brands know this, hence the required attire code- its all about professionalism. (I guess the only brand capable of getting away with this kind of attire code is Apple haha, but I doubt they're brave enough to risk it as well).

Anyways, I've been to Asus Service center at Imbi Plaza and also Teledynamics (TOshiba) in both Shah Alam and LYP. All employees are well attired and the way they handled my notebook repairs were simply professional (apart from the inevitable waiting time lol)

seriously, go get some common sense learning, thats what i can say. bro PF is breaking up the fight, so im out of the game.

Woow! That was too long for your kind of problem.

1. This go back the level of IT knowledge a user has, how DIY inclined is the user, how helpful is the retail shop, ... . Nevertheless, the point I try to make is: If the laptop failure involve claiming warranty from brand, it is always better for user to send directly to SC rather than going through the retail shop.

2. Noted. Nonetheless, user expect SC to store some common components (i.e. a properly run SC will have stocks on component that is statiscally more prone to failure / has higher frequency of claiming warranty, so that turnaround time is faster. This is common operation management practice. ) For a rare component for a not so popular model, user will probably understand SC has to order from HQ. But here we are talking about HDD, the most common component there is, and one of the component most prone to failure.
It just show how poorly a SC is run (no inventory planning )

3. Please read my comment properly. A lot of things you think I said, I never said it. You may have a chip on your shoulder, but please read and understand my points 1st, ok?
I did not said anything about age. There are lots of successful youngster.
Btw, try to find 1 Bill Gate picture with him wearing a slipper to a formal forum / functions / business meeting I think he may have a few in his bedroom / house, but that man do have great sense He made his big break by impressing the hell out of those "suits" in IBM
My point is very simply this: What is a proper service level that should be given by SC of a multi-national to a user?
Please bear in mind a SC is a client facing function. (Those casual wear Friday that you talk about, please see the level of "casualness" that's allowed for frontline (vs back office) people. You should observe more. Try a bank for a start )
I am not a style "nazi" And I don't work for any IT companies (I am not bias in this sense).

Let's stop this, and go back to the topic of this thread. Good luck

This post has been edited by nexus2238: Mar 25 2013, 04:22 PM

1) now you have agree thats an option to send the laptop to retail shop instead of SC directly right ?


2) My friend Laptop once have failure , send to Asus services center, they help him to diagnose - day 1 send in, day 2 , they call to him mention hdd failure, day 3, they mention hdd has ready to installed, day 4 - help him install back all the OEM OS and software and call him to collect. total took 4 working days only. i do have a friend , dell Laptop has hdd failure, day 1 - call , after lots of chit chat with the representative, day 2- technician come, replace hdd, - day 3 - user - u know why ? cause Dell technician only response on hardware, software part - OS is none of their business, ( they do outsources other IT solution company to onsite repair ) , so , what do you think ? a normal user know how to restore window ar ? ya, for you maybe its very simple, but you try ask whatever computer shop, in one day got how many people send in laptop / pc for reformat ?

3) picture more then word

if you have valid point and view, you can share out, you are the person whom quote / point other as childish initially, so you are the one play games are you ?

Cannot resist to answer you

1. No, I don't

2. Again, you need to understand how to run a business There is a term of the thing that you need to learn: "Planning".

3. Again, understand the different between "frontline" and "backoffice"

Dell do offer software support but u need upgrade the default warranty