pliz don't buy asus laptop.. seriously.. sooo lembab for replacing parts eventhou u claim for RMA.. my lappy asus ultrabook S56CM, bought on dec 2012, on late jan 2013 already kaput.. no display.. sent to asus lowyat sc on 05/02/2013, until today 25/02/2013 still pending parts (mobo).. adoyyy.. my boss bising edy, coz he gave me cash to buy new lappy especially for me due to got new big project need to be done, but now d new lappy rosak edy.. now everyday my boss bising2 at me.. if i know this thing will happen i will not buy this shitty asus lappy, & use my company's compaq presario v3000 series.. never rosak at all, need to change due to can't support my daily tasks which more to graphic design.. or buy other brand.. sh*t lahhhh!!!

ok guys..
after i sent official complain email to asus on 16/03/2013 regarding my lappy, yesterday 1 received call & email from asus taiwan, saying that they will replace my laptop with new unit, & i can collect it at asus lowyat by today..


Dear Mr.R,

Good Day and thank you for contacting Asus Service Center.

Regarding of your Notebook RMA(MYA13****1 ) issue,cause of our Service Center got the part shortage issue,so they will help to process for replacement,please send your purchase invoice to them(Lowyat 4th floor) or my.asuscall@gmail.com.


Normally,you can access to internet after set these setting.


If you still have any inquiry, please don't hesitate to contact with us again.


Technical Support department for further assistance can be reached by the following methods:
ASUS Troubleshooting: http://support.asus.com/troubleshooting/troubleshooting.aspx
ASUS Member: http://member.asus.com/login.aspx




Thanks for using Asus service.


Sincerely,
Eric
my.asuscall@gmail.com
Asus Service Center
ASUSTek Computer Inc
Hotline: +603-2053-5077

p/s: for all of u guys which having problem with any asus device that they said needs to wait for parts replacement more than 1 week, i suggest u all to send email directly to asus..

a month bro..

hi all,
u may refer below link:

http://support.asus.com/contactus.aspx?SLanguage=en

https://vip.asus.com/VIP2/Services/complain?lang=en-us

pliz take note, d one who contact/ reply my email is from taiwan.. & what can i assumed is, Asus M'sia is just focusing on sales only.. but wen comes to after sales service, all rely on taiwan.. if u go to asus service center at lowyat plaza, u will know how mess they are attending customer..

btw, now i've collected my replacement lappy.. they give totally new set, but, they forgot to cabut my additional 4gb ram & hard disk for data backup from d faulty laptop eventhou already informed them via call & email many times.. they said d faulty laptop already sent to factory, & they will find it for me by next week.. haiihhhh... waste of time lahhh..