if problem hardware occur such cpu or motherboard confirm u need waiting at least 1month-2month

ya...........if asus need at least 1month lo because i getting back my laptop 5week lol  

ya go for dell ba for good service

u still need see asus got check exchange gpu for u....... because they import hardware from taiwan that need time to deliver the hardware

they keep changing model around 2-3month...............

the main point is hq asus at taiwan there and everytime restock hardware from taiwan

been following this thread,seems like bye2 asus to me  

Didnt read the whole thing but Always with manufactorer like asus. Do a support ticket with rma number and then send it.

tring to buy asus u36sg that is coming ot soon..

reading this thread makes me want to get back to my 5 year old compaq or 10 year old dell ,atleast..

they still work well (except for the battery that died already...)

anyone had problem with u36? any issue with the sc?

Its virtually the same for most brands, just that there are more Asus users here 

yes, dell do provide a better service after sale compare to 's***' service provided by asus but asus did prove that the laptop is quite solid build but it depend on luck also some ppl wil not face even single faulty but some might face just after they purchased the laptop... so all depend on luck><
just like everyone complain on acer but my gf use acer for almost 5 years never chg a laptop and do kicking well just the cover not well taken care but only scratches, the rest just re-paste heat sink then everything working fine... so for me i would said it depend on personal luck

One month for waiting, that is a good ? may you don't known what is a really good.

ithink any service center sux bigtime.... its the way that you can talk them to get what you want.

All HDD in the world are manufactured by 3 brands: Seagate, Western Digital, Toshiba.
All the HDD in laptops has the same form factor (same shape (height, length, width)).

I don't know what procedure Asus Malaysia SC has to follow, but it definitely won't take me 2 weeks to change a HDD at home

ok guys..
after i sent official complain email to asus on 16/03/2013 regarding my lappy, yesterday 1 received call & email from asus taiwan, saying that they will replace my laptop with new unit, & i can collect it at asus lowyat by today..
Dear Mr.R,

Good Day and thank you for contacting Asus Service Center.

Regarding of your Notebook RMA(MYA13****1 ) issue,cause of our Service Center got the part shortage issue,so they will help to process for replacement,please send your purchase invoice to them(Lowyat 4th floor) or my.asuscall@gmail.com.
Normally,you can access to internet after set these setting.
If you still have any inquiry, please don't hesitate to contact with us again.
Technical Support department for further assistance can be reached by the following methods:
ASUS Troubleshooting: http://support.asus.com/troubleshooting/troubleshooting.aspx
ASUS Member: http://member.asus.com/login.aspx
Thanks for using Asus service.
Sincerely,
Eric
my.asuscall@gmail.com
Asus Service Center
ASUSTek Computer Inc
Hotline: +603-2053-5077

p/s: for all of u guys which having problem with any asus device that they said needs to wait for parts replacement more than 1 week, i suggest u all to send email directly to asus..

a month bro..