wana ask, first time cancel cc....i have rhb cc, ady cancel the card, and yestdy i called customer service and ask the cancellation status, and it has been confirmed the cc has been cancelled, but the thing is, i still can login into rhb cc account online.

is this normal? or the customer service bluff me?

It varies according to bank. I can still access my SCB online portal too even though I have no account anymore.

That time I have requested to cancel my saving account(RHB), but not cc account.

After cancellation done, I have no longer login again to online banking, don't know saving acc and cc acc same process or not..

Same goes to me. I can still login to SCB online account although already terminate the CC. My CC info is also not there anymore. So, I had nothing to do with their online account since i don't had any casa or loan or whatever, but still can access it.

Guys, I have a question. I want to cancel my ambank cc. according to this thread I need to call the ambank customer service. There's a few number that I have called 03-20546688, 1300 80 8888, 03-2178888 but the problem is the operators are engaged everytime and have to wait. At 1 time I have to wait even 30 min before running of my patience and hung up.

I have also walk to the nearest ambank branch but the staf just give the customer service no. Do you guys know other way to cancel the cc. Its getting annoying....

Just write a simple letter and fax it to the CS. For the fax No, u can refer to your CC Statement or go to the Am Bank website.

Ya this is really frustration to be calling their CS, the staff always engaged and no one will be handle the call, I have encounter as well... So annoying when need to make a call to them...

Don't know what is the exactly number to be call... In the end just endup the call after long waiting.

After that, just walking in branch and check...

shoot an email to the CEO and make them aware

CEO email:

ashok-ramamurthy@ambankgroup.com

you won't get reply. period.

Just fax the termination letter.

If no action being taken, lodge a complaint to Bank Negara, stating date of the fax, the dates that you made attempt to contact their customer service and that you have even went to the branch.

This post has been edited by Human Nature: Feb 4 2014, 05:58 PM

After trying a few time at 6.30pm finally they respond fuh.... The card was confirmed cancel. Thanks guy for your help. I almost want to fax a compliant letter to them. Dang....

Finally 1 tips guys, call them after 6.00pm. if you in luck they will pick up.

Hi arthur88

How u cancelled ur rhb card? just call in or write in?

call three times, fourth time to confirm cancellation status...
then i email to bnm to get their help to confirm with cancellation status...

oo..ok~ tks~

i also want to cancel rhb card ..

Guys,

If I have yet to activate my CIMB card but there's charges of GST + late charges incurred total up to RM60, can I get it cancelled?

I've been trying to get this card cancelled since beginning of February 2014 because I was misinformed by the CS when the card was offered to me (because I applied for housing loan). He did not informed me that I'll need to swipe 3 times to waive the RM50.

When I received the first statement, then only I noticed and I make a call and apparently they are "investigating" whether my claim are true or not. Till now I've yet to receive any response and it has been a month. I've tried calling 3 times in Feb to find out and the same old answer they have been telling me "still under investigation".

If CIMB deny my cancellation, can this issue be brought up to Bank Negara? I've emailed CIMB in 5th March and cc to Bank Negara too. Yet to get any calls from CIMB.

when you being offered a cc, you should know that there's a rm50 gst to be imposed. if the cs did not inform that you need to swipe 3 times to offset the gst, which means you know that the bank is not absorbing the gst and you need to pay the rm50?

I was told that the GST will be absorbed by the bank and he did not mentioned that I'll need to swipe 3 times in order for them to do so.

My concern now is, can the card be cancelled even the RM50 + late charges has been imposed? The card is yet to be activated.

This post has been edited by LoveMeNot: Mar 10 2014, 10:24 AM

most probably negative for gst. once the cc is approved, gst will be imposed to the bank and bank will transfer the cost to the user. however, retail interest or finance charges or late charges are more possible to be waived by the bank upon request.

I managed to get my card cancelled with GST + late fees charges totaled RM60. I guess they've decided to cancel it because I've been making too much of hoo haa for the past 1 month