Hi all,

I think below announcement maybe can answer your questions.


ANNOUNCEMENT

NETWORK DISRUPTION TO THE UNITED STATES

Telekom Malaysia Berhad ™ would like to inform our Internet customers that we are currently experiencing network disruptions at one of our international peering routers in the United States (US).

Hence, some customers may have experienced some problems in accessing certain content hosted in the USA. TM has since diverted traffic away from the link and the problem seems to have resolved. In the meantime, TM will continue to monitor the network to ensure that customers experience uninterrupted service.

TM apologizes for any inconvenience caused by the disruption and would like to thank its customers for their understanding and patience during the affected period.

Should you require any further assistance, please do not hesitate to email us at help@tm.com.my for TM fixed line and Streamyx customers and unifi@tm.com.my for UniFi customers.

Thank you.

Apparently the earthquake at Japan gave impact to the underwater cable network. TM already put the announcement at their website.


ANNOUNCEMENT

INTERNET SERVICES DISRUPTION



Telekom Malaysia Berhad ™ wishes to inform our customers that TM and its consortium members have identified that the earthquake occurred in Japan earlier today has affected Japan – US Cable Network (JUCN) and Asia Pacific Cable Network 2 (APCN2) cable networks linking Malaysia to The United States of America (USA) and Hong Kong (HK).

Customers using Internet services nationwide may experience some degree of service degradation such as slow browsing and high latency while accessing international websites hosted in the USA, Europe and North Asia. Customers using Virtual Private Network (VPN) and other critical business applications linked to USA, Europe and North Asia may also experience some level of service degradation. Meanwhile, to alleviate the problem, the traffic has been diverted and managed effectively to ease the situation.

We will make further announcements on the progress of the restoration works and TM apologizes for any inconvenience caused by the disruption. We would like to assure our customers that all necessary measures is being taken to restore the services as soon as possible.

We wish to thank our customers for their understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at help@tm.com.my for TM fixed line and Streamyx customers and unifi@tm.com.my for UniFi customers.

Thank you.

I think what Jalopy mentioned maybe related to below exercise done by TM. Seems they are upgrading their HSBB network to a new platform but currently they do it per area. Other area not mentioned below maybe they will do it this year...Hopefully...

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our UniFi customers that we will be upgrading our High Speed Broadband (HSBB) network to a new platform to facilitate ongoing improvements of our network performance and service quality.

Please see below for the upgrading schedule:




Damansara and Duta


25 February 2011



Sungai Long, Cheras


3 March 2011




Selayang Baru and Keramat


10 March 2011




Batu, Setapak


17 March 2011




Sungai Buloh and Wangsa Maju


24 March 2011




Bukit Bintang and Taman Midah in Cheras


31 March 2011


During this upgrading exercise, TM UniFi customers may experience minor service interruption with our UniFi triple play services namely High Speed Internet, Video and Voice over Internet Protocol. We would like to assure our customers that the services would resume to normal after the migration period.

TM apologizes for any inconvenience that may occur from the disruption and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.

We would like to thank you for your understanding and patience during the affected period.

It is possible but I think u need to call TM Unifi center to subscribe the CLIR feature.

From my inside info, the congestion is due to the equipment is shared both by streamyx and unifi customer. My friend told me that TM has been migrating unifi customer to new equipment. Guess this is the migration thing TM CS talk about. Maybe for USJ area this month they will do the migration??

Yes,TM do put some announcement at their websites. Please refer to their websites...

Dear Valued Customers,

Telekom Malaysia Berhad ™ wishes to inform our UniFi customers that we will be upgrading our High Speed Broadband (HSBB) network to a new platform to facilitate ongoing improvements of our network performance and service quality.

Please see below for the upgrading schedule:


Damansara and Duta


25 February 2011


Sungai Long, Cheras


3 March 2011


Selayang Baru and Keramat


10 March 2011


Batu, Setapak


17 March 2011


Sungai Buloh and Wangsa Maju


24 March 2011


Bukit Bintang and Taman Midah in Cheras


31 March 2011

During this upgrading exercise, TM UniFi customers may experience minor service interruption with our UniFi triple play services namely High Speed Internet, Video and Voice over Internet Protocol. We would like to assure our customers that the services would resume to normal after the migration period.

TM apologizes for any inconvenience that may occur from the disruption and would like to assure you that the upgrading exercise is necessary to enable us to provide you with the best quality of service.

We would like to thank you for your understanding and patience during the affected period.

---

Added on April 1, 2011, 7:38 pmYes, I asked my friends same questions and guess what all 4 area(initial launching of HSBB) which consist of Subang Jaya, Shah Alam, TTDI, Bangsar already been migrated...Guess that will answer your questions why you never encounter slow speed..

This post has been edited by naz9802: Apr 1 2011, 07:38 PM