wasting time with de CRAP CS is another NO NO NO for me...

nairud, thx for the guide dance and action to MCMC, keep me in the loop...i not going to waste time with their CS...i think is good to go straight to MCMC>>

This post has been edited by limyusiong: Apr 1 2011, 04:19 PM

No it is not good to go straight to their CS.

Report to their CS, get a report number, call few times since they'll record when you called them. Submit complaint to MCMC with the report number and you'll have a more solid case.

Unifi has shared bandwidth like nearly any internet connection in this world for the same reasons that very few people are willing or even able or to pay for dedicated bandwidth.

Considering that for VIP5 you can get 3-5x the bandwidth limit just by paying 50% more (excluding tv part), you are actually paying TM less money than Streamyx users. I hope everyone thinks about that before banging tables about how much more you should be getting. No offence meant.

I thought if a subscriber is being migrated to a new equipment, it will only happens once (probably 2 hours downtime).
But I read subscribers are affected every night. Are they migrating the same subscriber every night to different equipment?
Furthermore, they should inform the subscribers affected that their connection will be down from what time to what time so that the subscribers know what to expect.
No planning???

For the benefit of everyone here, the salary scale of the TM CS person taking your call is very poor (considering all the crap they need to take). Please be courteous to them because most of the time, they do not have any power or capability to do anything other than file a report for you. So shouting and ranting at them will not result in anything positive for you.

and your point is?

They quoted RM149 for VIP5 and additional RM50 for the next package. they promised the speed and you want those affected UNIFI subscribers to think b4 banging tables coz they're paying lesser than streamyx users?

illogical

How come Streamyx users are not affected?
My neighbours are all complaining that their Unifi speed are affected but my Streamyx is very stable.

okok, finally manage to speak their CS...they CRAP to me again...i explain to them on my situation....they give me crap again until i shout loud to him! he get me to call me when facing the slow connection...i ask him to log in a complaint and remark all comment on the issue....well, guess wat i receive for the complain email? please refer this email below:

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

This email is to notify you on your complaint/enquiry;

Reference No: 1-919414850
Service No:
Customer Name: LIM YU SIONG
Billing Account No: 1001054079
Product: Residential High Speed Internet
Complaint Date: 01/04/2011 04:25:30 PM
Complaint Description: Performance Issues

For enquiries, please contact your respective Account Executive, Service Engineer or TM UniFi Centre 1-300-88-1221 for UniFi customers and 1-800-88-1060 for Enterprise, Government and Global Customers.

Thank you

TM-Opening Up Possibilities

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++


where is all the detail/description i get him to remark? i explain in full detail....if in this case, how de next CS going to follow up? new technician going to call me again and i have to explain from beginning of story?

i am faint...

The point is, since you are paying a lot less per Mb of "up to" bandwidth, you should expect less. There's a good reason why a 2Mb leased line in Malaysia costs about 2-8x the price of BIZ20 per month.

---

Added on April 1, 2011, 4:43 pmThe remarks you asked him to note down should be in the ticket. What you got was just a notification email stating your ticket has been opened.

This post has been edited by charymsylyn: Apr 1 2011, 04:43 PM

is it? hope so..thx for the tips...

Usually it will take 3-4 hours. For me it took them only 45 minutes because I already prepare for the installation with my own contractor. They just pull the cabling only.

No I don't go yelling at the operators for no apparent reason. I've worked in a Pizza Hut call center before and I know at times the operator can't do anything about the customer's problems. So usually I'll asked to be transfered to someone with higher authority if they can't do anything.

There's not much of a next step. You start with filing official complaints then keep the records. After that you move on to MCMC so you can refer back the the complaints that you've already made to Tmnet. Like I said, you don't want to give tmnet the chance to say 'sorry we weren't aware of this' right? Anyway glad you took the initiative. Meanwhile i'm going to start taking hourly or 30mins interval speedtest screenshot both from speedtest.net and TM's own speedtest.

Look, what you're saying doesn't make sense at all. In fact, it's outright ridiculous. In the contract, it was clearly stated that I'm paying for 5mbps. And that's the whole deal there. I don't care whether I'm actually paying more or less than streamyx users. I only care about what I've been promised! That's how we do business.

Two words: up to.

Selayang were covered after 5 months having the white box installed. Certain area in Subang got it after 2 months. Hard to say, now its way faster as they only need to do termination as the surrounding area all covered.

This post has been edited by rattan: Apr 1 2011, 05:56 PM

Kepong having after 1 month, its depends contractor.

here the speed by 5pm, vip5, ss 26/19, single storey house:

finally after 1 month apply for unifi, tm staff called and give me the appointment date.

but still din received the email for username and password.

This post has been edited by slowpoker: Apr 1 2011, 06:11 PM

I am wondering since there is 2 port of VOIP available on the huawei GPON, can we configure TEL2 to use with an independent VOIP provider ?

If I'm not mistaken there's a policy which states that the customer needs to get at least 70-80% of the promised speed. Heck I'm not even getting 30% during 9pm-3am. Remind me not to ever do business with you if we ever cross paths.

Yeah your upload speed is pretty messed up... sigh..

TM having a major problem with their internal sign up processing system past 2 days. They are still trying to rectify it.

This post has been edited by rattan: Apr 1 2011, 06:13 PM