I have a question.how do TM cap customers based on their packages?  5mb /10mb n 20mb, where is it capped? On the modem or the fiber box?

ey guys, just want to find out how things work between a customer vs contractor vs Telekom about the Wifi Coverage Area.

If i install my system upstairs and i get the wifi upstairs with good signal bar displayed and not downstairs, will this void the contract with Telekom or we can ask the contractor to ensure that the coverage is equally covered in all areas in the house.

Can Telekom replace the modem if the customers cannot get a satisfactorily result from this installation.

What happen ? I know many are tempted to have speed broadband and accepted the terms very fast after the installation even when the promises of wifi coverage is below par.

Is there a method to test out the wifi coverage by the contractors to check first before they leave? who knows maybe they could do something to improve it in the configuration which they can?

3.The wired connection (RJ45 cable) from your desktop PC/laptop to the RG/BG* will ensure that you get OPTIMUM high speed Internet access connectivity.
4.As an additional benefit for your convenience, the RG/BG also comes with wireless (WiFi) ability, however, if you want to maximise this ability, please observe the following :
a. position your RG/BG in a central position and minimise any obstacles around it – better still, place your PC/laptop closer to the RG/BG.
b. reduce the number of users who are accessing the Internet at any one time.
c. check your PC configurations so that they are configured correctly.
d. update your firmware or network adapter driver.
e. upgrade 802.11b/g devices to 802.11n models.
f. switch off any other wireless electrical/electronic devices to minimise wireless interference.
g. move your RG/BG off the floor and away from walls & metal objects.
h. switch off your PC and RG/BG for 30-60 seconds and restart if required.


*RG – Residential Gateway, BG – Business Gateway
Please note once again, the wired connection (RJ 45) cable that is connected
from your desktop PC or laptop to the RG/BG still offers the best Internet bandwidth access
connectivity speed.

To be fair, TM's technicians will put the equipment where you want to put it and their main concern is to ensure that it gets to where you want it placed and is working properly.

So before they come, you really should put in some thought about where you want the equipment placed. Anything more than that is none of their concern. If the distance is too far, you will be charged as well.

Morning guys, I am on VIP20 however my speed test is less than that. Any thoughts on this.

i would take those with a grain of salts. try direct download with accelerator or torrent instead. if you can't get 80% i.e 16Mbps, i would email them (unifi@tm.net.my)  if i were u (i never called them because they are charging me to report my problem,...duuhhhh).

Just tested my downloads, speed constantly at 1560kB/s..

Wow,
so surprise to get Unifi staff to called me just now,

he informed me they have extra installation team to come over my place @ this coming Thursday afternoon session...
(Registered online @ 10/03/2011, and actual installation date is 03/04/2011)


i haven't confirm with him yet and ask him call me back after lunch hour, (Working lah)
hopefully he keep his promise lah

what thing i need to prepare?

4/5gang power strip right?

Wow,
so surprise to get Unifi staff to called me just now,

he informed me they have extra installation team to come over my place @ this coming Thursday afternoon session...
(Registered online @ 10/03/2011, and actual installation date is 03/04/2011)


i haven't confirm with him yet and ask him call me back after lunch hour, (Working lah)
hopefully he keep his promise lah

what thing i need to prepare?

4/5gang power strip right?

money for extension cable lolz

Wow... good for you ahpaul... better straightaway confirm... 

Hmm... thats about 12.48Mbps... try a different time of the day and different download location (microsoft download is a good one) until at one point you reach 2MB or more...

If you reached that speed, then your unifi is up to speed (assuming yours is VIP20)... after that anything speed below that is probably attributed to other factors...(earth quake, load factor, congestion, server location, etc..etc..)... so best not to worry much about your speedtest.net results..
in fact getting 1.5MB constantly should be enough...

Perhaps this post give better explanation https://forum.lowyat.net/index.php?showtopi...post&p=33261734

what extension cable?
i'm staying in Condo, they will used back existing telephone line...
that day got training till 3.30pm leh... 
that's why can't confirm straight,
have to ask my mom schedule want her stay at home...

Just tried downloading from microsoft.com and the speed ranging from 2MB to 1700kbps..