if there's a maintenance or something like that, u guys can apply for compensation right?

if due to their own fault, most probably yes. but you need to know what is your SLA first. as a home user the SLA is pretty much lower compare to corporate, also depends on service u are using.

but if it's caused by natural disaster, then NO.

Apparently the earthquake at Japan gave impact to the underwater cable network. TM already put the announcement at their website.


ANNOUNCEMENT

INTERNET SERVICES DISRUPTION

Telekom Malaysia Berhad ™ wishes to inform our customers that TM and its consortium members have identified that the earthquake occurred in Japan earlier today has affected Japan – US Cable Network (JUCN) and Asia Pacific Cable Network 2 (APCN2) cable networks linking Malaysia to The United States of America (USA) and Hong Kong (HK).

Customers using Internet services nationwide may experience some degree of service degradation such as slow browsing and high latency while accessing international websites hosted in the USA, Europe and North Asia. Customers using Virtual Private Network (VPN) and other critical business applications linked to USA, Europe and North Asia may also experience some level of service degradation. Meanwhile, to alleviate the problem, the traffic has been diverted and managed effectively to ease the situation.

We will make further announcements on the progress of the restoration works and TM apologizes for any inconvenience caused by the disruption. We would like to assure our customers that all necessary measures is being taken to restore the services as soon as possible. 

We wish to thank our customers for their understanding and patience during the affected period. Should you require any further assistance, please do not hesitate to email us at help@tm.com.my for TM fixed line and Streamyx customers and unifi@tm.com.my for UniFi customers.

Thank you.

i terminated my streamyx 1 month before i even register for unifi... (i can survive without internet at home)...

actually there is a bit of confusion i notice regarding unifi registeration for many people...

a) Unifi and streamyx is not related and not dependent on each other. In other words if our area is unifi serviceable then we can have both unifi and streamyx or we can terminate the streamyx. Termination is not necessarily after unifi installation. It can be anytime... perhaps the reason many received suggestion to terminate streamyx after unifi installation is because in case the unifi installation have problem we still have internet at home with streamyx

b) As part of the package (VIP), we are entitled to have 1 (one) VOIP number. We can not use existing landline number for unifi registration. It runs on two separate system. However, we may choose to keep the old number and end up with two numbers. Both have two separate billing. Again, termination of the existing number/line can be done anytime either before, during or after unifi installation...

c) Current promotion period ends 31 March. As long we register during the period we are entitled to whatever discount they give irrespective of installation date.

d) Advanced user may refer to http://unifi.athena.my as the site have detail information about improving our unifi experience..

as for the unifi billing, i received mine yesterday... and pro-rate begin from the date i started using the service (the installalation date) + stamp duty + 6% tax.
hope this helps!

Try turn off the 'auto channel selection' and choose a wifi channel manually. Works for me. The 20 hz setting didnt make a difference.

Not with TM...(or any other local telcos...)
Both consumer & corporate customer dont have SLA (or SLG) for broadband services (streamyx & unifi)...

If the internet is slow due their fault then we can't do anything about it other than complain to the hotline...

Hi,
I register behalf of my aunty by calling them..
Finally the day has come, the installer will come my aunty house on this sat..
I just wondering is TP-Link TL-WR841N the best router on unifi?

Any of your favourite router is good actually, as long as you use the D-Link as the vlan bridge and not use its wifi. If you don't like aving two routers right next to each other, then yeah, the tp-link routers which supports unifi officially are good.

Hi guys, my installation will be on 15th March. I'm living in an apartment. I've read that in apartment, it'll use VDSL2. Does that mean they will use the current telephone line that is already in my apartment? Or they will replace the wire with a new one from the MDF/SDF room?

Hi guys, my installation will be on 15th March. I'm living in an apartment. I've read that in apartment, it'll use VDSL2. Does that mean they will use the current telephone line that is already in my apartment? Or they will replace the wire with a new one from the MDF/SDF room?

Just got my 20mb unifi line installed today.

When the technician was here, i checked my connection speed on www.speedtest.net and was getting 20mb to a server in Malaysia

However, after 2 hours, i checked speedtest.net again, im getting only 3mb out of the 20mb i subscribed for.

Must i restart my router to get a different IP address just like streamyx to get a better speed?

Speedtesting sites aren't always accurate. The most accurate way is to look for a reliable server (to download a file) and max out your download speed. Anyways try clearing your browser's cache, history and other data.

Yes, existing tel line, my case, they pull out the streamyx service and jumper in the Unifi.. so I immediately lose Streamyx service ..

---

Added on March 13, 2011, 1:32 pmMy neighbor  condo unit just installed Unifi ( saw the Unifi technicial left their unit ) and suddenly my Unifi service is DOWN.. WTF..

I called up Unifi to report a service down and after a few hours, they told me the EARLIEST date they can send a technician over is ONE WEEK later..

WTF!!!!!

Luckily I'm on Maxis HSBB 3 months trial. so still have backup Internet.. or else, how can we live without Internet for ONE WEEK!!!!

New users, pls beware of this !!!! There are no SLA (Service Level Agreement) to get your service up for home users..

Oh ok.. Thanks for the information.
How much is this router cost?