Can you upgrade 4mb package to unifi before the contract ends ?

Yes u can

You're already capped to 5Mbps....
See our "Downstream Line Rate (Kbps)".., It shown 5119Kbps which equals to 5Mbps...

Yes, but I am still getting only 1Mbps.
Please advise. Thanks.


Attached thumbnail(s)

Account side cap. Go bother the technician/hotline

yes , that account cap , pls call 100

I did and she gave me a report number.
So what else can I do please?

Just 2 days ago I also faced this problem where my capping drop to 2043. Called 100 but the person on the line didn't seem to know what to do. Didn't pass me to Lvl 2 support.

Apart from calling 100, is there any direct line to Lvl 2 or a way to email them?

The correct bandwidth shown is 4096 or 5120

mine one 5118

Hi guys, I need confirmation.
I just upgraded to 4mbps and it shown in my router port speed 4096 but what is the download speed that I can attained with 4mbps line??

Hope you can shed some light.


**reason I asked, I did a few speed test using several sources and I can only achieve below 2mbps. Just need confirmation before I check with 100.

me also have same prob..i just upgraded yesterday to 4mbps but until now speed just the same at 1mbps..already called 100 yesterday and they said need 24hour to upgrade the speed but until now still the same..need to call them again..

nyunyu & sliqueliques ... Try Http download with IDM and see ..

already called 100 again..they said my acc still 1mb and jumper still not done yet. But yesterday the installer already capped my modem to 5120 and he also test the line with his own acc and able to get 4mbps speed.

also check at sams..what does this mean?

aiyo me also using 4mb speed down to 512kbps only.... dam to slow

It seems that you're having a problem for your port located at DSLAM...
Red "F" symbol... it should be green F... F means you're connected to fiber DSLAM...

mine 4mb just like this ,
175 ip can stay 12 hours , after that will auto disconnect , need restart router , sometime will drop to 2mb speed
218 ip just stay 2~3 hours , after that will auto shift other ip like 175 ,118 ,124 ....

already inform the installer bout this but he said everything has been done and asked me to wait within 1 week to achieve 4mbps speed.. i called 100 they said the jumper not done yet but at time the installer test his acc on my line it able to get the 4mbps speed by using his acc.. what should i do?

Wait for one week, then if after one week you're still stuck at 1Mbps, then you need to make a complaint to MCMC or CFM....
Based on your problem now, I can see that there is a bad communication between technician and TM side... Technician and TM said different things.... Your port already set into 4Mbps, but they still not do the update in system. Probably that's why TM still not upgrade your account to 4Mbps....

im fighting for 5120 capped.. huh..