Hi, First time posting as I need help. On the 18 Mar I went to TM Point to upgrade my 1Mbps to 4Mbps and the TM appointed contractor came on the 19 Mar to test the line, install the new DLink Modem/router and capped the Downstream Line Rate to 5119 Kbps. He told me to wait approx 48 hours for TM to activate. Yesterday 21Mar, I was still getting 1Mbps, so I call 100 and he told me my 4Mbps is already activated and my a/c has already been changed from RM110 (1Mbps) to RM140 (4Mbps) on 19/3/2011. But I told him that I was getting only 1Mbps. So he transfer me to another person (Tech) and after checking she confirmed that my 4Mbps is already activated and said that I should talk to the TM appointed contractor because it is his responsibility. I called and talked to him. He said that he will look into it
but nothing happened. So at night I called 100 again and another woman said the fault is at the TM box (kotak) on the road, not their end and not my house and it's the contractor responsibility. Then I called the contractor and again he said he will look into it. Until this afternoon still nothing happen, so I called him again. He was angry and said he will do it. But until now (night), nothing and I am still getting 1Mbps and pay for 4Mbps (4 days already).
TM is not taking responsibility and the contractor is not doing anything. Maybe waiting for his 14 days warranty to expire.
So please, can anybody help and give me some advices.Thank you.

I am sorry. Where in the modem do I check? And what is 4096?
Thanks for your reply.

I am sorry.I don't see any 4096 inside 192.168.1.1


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Yes, but I am still getting only 1Mbps.
Please advise. Thanks.


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I did and she gave me a report number.
So what else can I do please?