Can't blame Ggar for it...

People get excited for the product...assuming what you see is what you get... so take note buyers out there, take your time to check carefully before you buy the product....

ya sometime we to excited..but buyer should check everything before leave the counter..but if found anything not as usual problem should be contact that seller as soon as possible..:-)

Anybody not happy with the Machines Apple store, please help us spread the message via facebook & "Like" it!!
http://www.facebook.com/pages/Machines-App...18113460?v=wall

This is one of the way to express your displeasure rather than let them go scott free...

I am quite surprised that Epicenter doesn't have any Email address on feedback and email support service but Machines has. I got quite a good response time from Machines Support by email.

I been wondering if anyone of you actually have contacted Epicenter with email address as i can't find it in their website.

This post has been edited by hackwire: Jul 20 2011, 03:36 PM

good news, it's my.info@epicentreasia.com from this page: http://www.epicentreasia.com/contact.html

bad news, they never replied me hehe

Just made a very big complain on their thread (Machines)

I am SURPRISED that their email link is not even able to click for the MAIL program and was located in AMAZON jungle interface. Judging by their standard and branches all over, this simple thing can be overlook or purposely done.

This post has been edited by hackwire: Jul 21 2011, 09:51 PM

I am a M$ Windows user all these while until last month. I decided to get a Mac for myself, for a change and hope will increase my productivity. On 27 June 2011, I went to Machines Sunway and trying to get a MBP from them. Just that the sales person's service and attitude was very bad. So, I didn't get from them. I went for dinner after that at IOI Mall and I passed by SenQ. Didn't realise they carry Apple products until then. I went in and talk to the sales person. The sales person was quite good and their offer also pretty. They only charged RM25 as processing fee for 12 months interest free installment plan for any credit card. And on top of that, they charged RM12 (for SenQ card application) to get 2nd year warranty. So, I got my MBP 15" from them. Then, I thought I will live happily ever after with my MBP.... until yesteday. I got a kernel panic after I did some software updates. I tried to restart a few times but failed. Keep on getting the kernel panic message even I boot with the Mac OS X installation disc. So, I called SenQ first thing in this morning and checked with them about the warranty. The receptionist can't even speak English. Anyway, I am not so confidence with SenQ at this moment because they don't have any technician on the spot to do preliminary check. Keep on telling me to just bring there and they will send for warranty. Since I don't have any choice now, I called Machines. I brought my MBP to Machines KLCC and their technician there was quite professional. They did the preliminary check and explain to me. They even found out for me that my MBP somehow was registered on 17 April 2011 instead of 27 June 2011. They asked me to call Apple toll free line and sort it out. Technician told me they can't do much in Malaysia for warranty claims. No matter what they need to send to Singapore. Now, my MBP is with them and hopefully everything will be fine...


So, that's my whole experience with my first Mac that I didn't manage to spend even a month with...

i recommend others to buy from switch (famous in Northern area and kuching). One think you should know when buying apple product, never to buy in open box condition. the moment you connect to internet, apple will register your product. usually apple product the box is sealed in california and send to store. the store will not even open it.

Karim, don't spread wrong information lah. Every serialised product usually will have the 90 days grace period for before the auto warranty kicks in. I believe the TS got an MBP that has been in the store for quite sometime, what he needs to do is to call up Apple and ammend the start date, they may need you to send a proof of purchase though. And I don't think Apple has plant in California, most of them are assembled and 'sealed' in China or Ireland

yup2. you are correct and i'm wrong. no plant in california. and sealed in china. and you are also right about the 90 day grace period. just checked on that with my supplier.the reason i said that in the first place is because because from my experience (10 imacs, 1mbp, 1 macbook white and 3 ipad) all got sealed by the time they arrive to me and must be activated. (some are mine and some are for office)

my macbook bought from epic center but i got a better service from machines every time i ask them online. If i had known epic center is unable to provide online service than i will rather give my money to machines since everytime i enquire something, they tend to return my mail.

I called Machines on 25 July 2011 and they are still doing testing.
I called again on 27 July 2011 and they are still doing testing and not sure what went wrong.
Then, I called Apple toll free and talked to the customer service immediately. According to Apple, we Malaysian don't have any choice but to stick to Apple's lousy partner like Machines until they setup an official Apple store in Malaysia. But she guarantee she will expedite and follow-up closely with Machines on my behalf.
Today (28 July 2011) noon, Machines called me and said they have finally placed an order for motherboard replacement. The part will only arrive next Wed or Thu.... WTH...... on top of that Machines need 1 day to replace the motherboard.......

I guess we Malaysian better DON'T use Apple products since we pay premium but treated differently.

I am just wondering will there be somebody in Malaysia that can offer better and faster service. This will be a great opportunity.

---

Added on July 28, 2011, 12:59 pmI noticed that Switch is quite aggressive but not sure about their service level since I am staying in KL. Is it good?

This post has been edited by cheetooh: Jul 28 2011, 12:59 PM

such a bummer.

if it's in US, the genius bar would have swap your machine with a new one in no time.

anyway i've had a wonderful experiences dealing with a direct purchase from apple online store. i must say they offer the best service albeit based in singapore and everything needed to be shipped back and forth. i don't think i'll buy from any reseller in malaysia even if they give discount.

@ cheetah you are the minority... we need more people like you.

you see, the Mac buying majority is still stuck in the "we want cheap" mentality. so until you all start demanding better service for your money, none of the resellers will improve and no one will open a shop with better service.
cos better service costs more, and how is the shop owner supposed to re-coup his investment?

@xaw5126, we need a stronger group power to protect our interest. As for the retail shop owners, there are a lot of different ways to cover their investment. But, I strongly believe Machines is able to provide better service in Malaysia with their current setup if they want to do so. This is something that they need to change fast.

Well, we can turnaround in the same day if you talk about fast. But we have no plan to go first or second party to get tied up hands and legs by Apple's prickly restrictions.

For warranty you only have 3 choices in KL:
- Machines HQ: lots of bad feedback as you can see. Under manpower.
- VR Tech: Longest running Apple Service Center in Malaysia. Slow, due to overloaded jobs from all other resellers that doesn't have in-house technician (MacCity, Mac Studio, Mybytes....)
- QCD: New, fast, but staff lack of experience, might missed some details during repair. Lately seems to getting busy.

@ cheetoh Machines is in the sales business. they don't care about after-sales service, as we can see. Good luck convincing the directors to improve the after-sales service. I tried, they are just not bothered.
what group power? Mac Owner's club? the fact is that most of Machines' customers are walk-in retail ... that's why they are like that. they're tumpang glamor on the Apple brand name. just like some infamous car dealers

Better buy from Apple Online Store, you can get cheaper pricing with edu price and also, support is really better.

If you complain bad enough, they can 1 to 1 replacement with you.

My friends case, he bought a MBP 15" 2010 model last year with snow leo. There was a minor 'flicker' when shutting down. He noticed it and was not satisfied as he bought the model at 5k. He reformatted the unit just to make sure it wasn't a software glitch. After confirming it's not software, we looked for the service centre.

We went to Machines to service, everything was so professional, technician was out on leave. Have to wait for him to come back. So my friend waited patiently. When he received a call from Machines. The technician said there is nothing wrong with the unit.

After taking the unit back, he complained head over heels over that issue and Machines is unable to find the issue. Apple then made a deal, 1 to 1 exchange. He waited for the new unit to come and DHL guy came deliver the new one, my friend passed back the old one. Everything was fine. He got everything new.... even the box.

So purely saying that I find if buy Apple Premium Products, it's best to buy from Apple Online Store. Don't sulk to the 'freebies' and stuff. Those freebies are cheap china things. What they care is only sales.

Also same cases with iPhones. Refurbed and old users information still inside! I bet highly that the resellers here also adopt the same thing. Check everything, bring a friend who knows a mac to the store. Study the product well before buying and find feedbacks first. We consumers now have to be smart because retailers are getting smarter to cheat people on closing the deal.

Just now (29 July 2011) morning, Apple customer service called me. She will speed-up the replacement part delivery and get Machines to collect it by today. But Machines told her the part might get stuck at Malaysia Custom and I think this is a pretty lame excuse since I deal with custom before and I know how fast they can release the item. So I guess things will get stuck at Machines again. At least now the situation is slightly better.