Well the coffee part would come if I mentioned something along the line "the prettiest machines staff which later went out for coffee with me and end up as my gf and I spent alot more in machines due to her wanting mbp iphone etc" Maybe she's in LYN and would read this up and send me PM instead.lol

I went to naza once to enquire a car for about 250k. They sales person did not entertain me at all. Went to few other places and I ended up in Ming Heng. Very good sales person and ended up I got my car there. All occasion I came with my 9 years old Kancil.

It's quite common in Msia among other parts of the world. One piece of advice I can give to everyone, if you are being treated unfairly, bring your money elsewhere. Its your hard earned money and you deserve to spend it the way you like it. Walk in, not being treated fairly, walk out unless you have the urgent need to spend in there and no other choice

dvlzplayground,
They might just give you one liner or worst brush it aside and if you flash your card or you cash then I can tell you there would be 2-3 people entertaining to almost all your need and silly question if you can think of any at that time

my mac got dead pixel.

so i email machine. last two week. Until now still no reply.

machine suckass

masahito : instead of posting sum useless msg over here, why dont just go over and ask from the technician/helpdesk , if you dislikes their services , there are few service centre in pj/kl

well from my experience, the best was is to send your MBP back to where u bought it..
In my case, my Intel MB 13" battery went dead one day. I bought it at epicenter at Pavillion which is kinda far away from my place(im staying in Bandar Sri Damansara).
So, i went to Mac City at 1Utama(machines not opened yet then). They said that they can claim me a new battery with only a charge of delivery fees(as my macbook is still under warranty then). It was supposed to be 2 weeks time to claim for a new battery buy after a month still no word from Mac City so i went back and check. The guy there told me that apple rejects my warranty claim from Mac City giving me the reason that i bought this set at epicenter ( what a lame reason i mean arent they all under apple? and i doubt that they even try to claim for me)
That person who served me even told me"its like that la". wasted a month of my time. I went back to epicenter and they manage to claim my battery in 5 working days. = ="

well good luck to u =)

very good insight, i was beginning to think Machines were the only bad guys in town.

Sigh @ Mac City. I remember bringing my brother's old MBP there for repairs. After two weeks of nothing, I went in and yelled at their repair centre over the store phone. :/

Such a far cry from the official Apple Stores it makes me sad.


Mac City is a reseller, not an official Apple Store. Also, was this a regular warranty? Apple Care disregards where you bought it from; e.g. my Malaysian Apple Care worked when I brought my iBook G4 into Apple Store Meadowhall, UK.

Maccity, Machines, Epicentre, Switch are also resellers,no1 can reject service, I have had so many friends that bought macs all over the world and stores going to Epicentre and machines for service, they didnt charge anything for products under warranty,except if you ask them stuff like can Format for me ahhhh???? install RAM for me ahhhhhh???? instal windows for me ahhhhhh????? Reinstall OS can ka ????, This are things you could do for yourself, very easy.

Apple Care warranties are referred to repair centres "approved by Apple". The resellers do not handle the repairs themselves. If the repair centre doesn't want to fix your Mac for whatever reason, the resellers will simply nod and smile like an idiot. And yes, they can reject warranty claims for a great number of reasons, e.g. water indicators going off, signs of abuse, etc.

Then in this context, you are wrong about your prior posting that the so-called Mac City's repair centre rejected your warranty claims. These repair centres do not belong to any Apple Resellers like Mac City, Switch, MacStudios and the likes (with the exception of Machines and other Premium Resellers). Most of these resellers are merely a drop point for services bound for what as you would termed "repair centres".

These "repair centres" are independent entity called Apple Authorised Service Providers (AASP) - VR Technology and Sapura (and those of Machines, CG Computers, and EpiCentre as listed on the Apple Malaysia website). And they get to decide from consultations back with AppleCare pertaining warranty claims, and if Apple finds enough reasons to reject claims, the AASPs have to follow suit of warranty rejections, so does Apple Resellers if the item was submitted in by customers there.

Nimrod323 is right, no resellers can reject any warranty claims other than those specified by AASP as directed by Apple. So in this case, you're barking up the wrong tree. You cannot blame a reseller just because the repair centre rejected it as the former's hands are tied.

And for those who have issues requiring immediate attention from Apple, warranty claims for example, I would suggest going straight to the AASPs. Going through Resellers would entail more time for AASP representatives to make rounds picking up service items from resellers, and returning them upon completion of repairs. And there's always AppleCare Hotline at 1800-803-638...

This post has been edited by Eithanius: May 1 2010, 08:17 PM

Im sorry, Resellers like Machines,Epicentre and Switch are Gold Service providers too, they do have in house service and are not dictated by stand alone service like VR tech or Sapura.

Whether Mac City is a reseller or not still i dont see any reason for them to accept and say that they can claim the warranty for me = =" Why would they do that? for the sake of the Rm30 delivery fee? @__@"

Then you should have questioned them on the spot instead of speculating their mere interests was to profit RM 30 from you. I don't know how Mac City works or if they really have a valid reason to reject your claim, but based on your description, rejecting a warranty claim based on the origin of the battery purchase (and under warranty) is wrong. If you're dissatisfied with the service they rendered you, then you should have also complained to a higher-level management.

Yes, thats right. I remember going to the Machines service center (its in the office building next to mid valley) to pick up my macbook after they couldn't fix it.

Funny how any PC shop would be more than happy to install your RAM for you. Surely you don't pay so much for a Mac so you can do things yourself?

Surely you didnt see where my comment came from did you not? Lets break it down shall we, oh oh and surely you dont think installing RAM would be a varying task from a windows to mac user right? or the fact macs and peecees are pretty much the same in terms of pricing, the high end and medium end peecees anyway, or do we stop changing tires for our costly continental cars and aspect our dealers to come over and do it for us? digress much, heres its a joint breakdown:



This bit explains how the macs are bought from a whole different plethora of places coming togather to go for a service location that originally the macs are not bought from. i.e: you bought the mac from the states and something goes wrong with it, you seek service, this is part of the applecare, and its all valid.



This bit explains what is not covered by the applecare. You cannot simply walk in to a reseller you never bought anything from, and tell them " Hey i got this mac from Apple Online Store, can Format for me ahhhh???? install RAM for me ahhhhhh???? instal windows for me ahhhhhh????? Reinstall OS can ka ????". You cant demand this, its unreasonable, and you could always pay them for their trouble. heres an anology. You buy a HP laptop from XYZ store in Lowyat and you walk into CCC shop in Bangsar and say, eh "can Format for me ahhhh???? install RAM for me ahhhhhh???? instal windows for me ahhhhhh????? Reinstall OS can ka ????". Surely it would be odd for them to do all this for free considering HP is pretty much in the same price bracket as Apples? doncha think?

This post has been edited by nimrod323: May 2 2010, 12:20 AM

Well you normally either install RAM yourself, or get the shop to install it. It would be reasonable to assume that if you didn't know enough to install RAM, you wouldn't know which type or model of RAM to buy anyway, so you'd depend on the shop for these things, and you'd get them installed when you bought them. maybe you can change it to "test RAM" instead.

I had my specs fixed for free once. I was on my way somewhere when the screw dropped out. Walked into an optician's shop, he found that the screw was stripped, found a screw and nut, and bolted the thing together long enough for me to find a replacement. I didn't know who he was, but he didn't charge a thing.

I don't have a PC shop, but if I had one and we weren't too busy, I'm sure we'd be more than happy to help anyone install RAM, reformat or whatever, even if they didn't buy anything.

well its very hard to come by this random act of kindness, but most computer stores mac or pc alike are often dishing out value added service to those who actually buy from there, i get where they are coming from and i wont blame them if they dont do anything if we brought a machine and ask to get free service.

screw is cheap, n easy to do anyway, so no problem. we're talking about installing RAM or formatting here. any shop will charge you, they wanna make money ma. maybe if u buy RAM or OS from them, they can install for free. if that's the shop u bought ur computer from, yea maybe they can do it for free too, in the hopes that u'll come again for ur next purchase

any business need to make profit. installing RAM or formatting costs time and effort that could've been directed at somewhere else. you'll have a bunch of computers waiting for be repaired and paid for, no way u format some strangers computer for free right?

maybe in overseas it's different lah, i dunno, but we're talking about malaysia here. wanna get a salesperson to treat u nice also very hard... wanna get someone to install RAM or format for free...aiyo

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Added on May 2, 2010, 1:56 amoh ya wanna add... that's why it's always a good idea to buy ur stuff from a place that gives good service can always come back later n they may help u with something for free. the place i bought my MBP from even teach me how to change HDD etc

This post has been edited by dvlzplayground: May 2 2010, 01:56 AM

Well this is Malaysia, everybody want nice, everybody wants free.
But consider the following: if you be nice and help everyone for free what happens?
People will take advantage all that kindness.

(Disclaimer: ex-Machines staff, Q1 2009) Well as I read the thread... I know exactly what going on here. People at machines (or any apple retail store for that matter) come and go, many (esp @1U Branch) are part timers that has no prior experience in tech or even Macs for that matter. People who are experienced Mac users are few and rare esp in M'sia. That explains a majority of the complaints here

This post has been edited by lonewalker: May 2 2010, 02:41 AM

^ no experience doesnt mean dunno how to treat customer nicely that's the main issue here i think... technical issues they dunno nevermind, we have apple byte