i agree.

but most of us who have been consumers for some years know when something is a "good buy" and when we are getting "fleeced"

we roughly know how much a nasi lemak can be. maybe $.90 at the market bungkus. $1.50 with egg at the mamak. $9 at a hotel maybe.

charge us $13 and we know this xxxxxxxxx is fleecing us.

anyway, all im saying is $149 for 60Gb @ 5Mb/s is just not right.

Lost customers? Probably not a lot. As horrible as they are, they are the best of worst unfortunately.

Still, they do have to spend a lot on their customer support, which is quite a heavy ongoing expense I'm sure.


Not many, and consumers should educate consumers no? That's what we should be doing.


Perhaps they are I myself would use such a strategy. Advertise lower caps, then later increase the caps. So people would feel that you listened to them and gave more than you initially promised. Art of negotiation, though I'm not sure if tmnet is using such a strategy.


Yeap, 150GB is the minimum I would go for, the more the merrier I would be of course

I feel that 150GB gives a nice amount of buffer to download what we need to download and have some to spare just incase we need abit more than usual or for usage to grow as demands of the future increases. I might settle for 120GB, depending on the price. If TmNETcan come out with a clause saying "We are uncapping you for now, to analyse usage patterns, but we will definietly not cap you below 100GB for 5mbps" then perhaps less people would be boycotting.

My figures of 150GB comes from some calculations

a 5mbps maxed out, can download roughly 1.3TB a month. So 10% of that would be 130GB, and I just rounded it up to 150GB for additional buffers.

Then let them know. Everyone should call 1 300 88 1222. Give them your feedback. Ask them to pass it on to the supervisor and management. There is no harm spending a little time to see if it has any effect.

I had already done this on 25th. I gave feedback on the capping issue. That was when I was told there would be no capping till end of the year. I posted somewhere here about that. The next day they said capping suspended due to user feedback. I don't know if that is actually true as I think they already were going uncapped until end of year anyway. Advertisement probably had capping as a precaution and an in-road to implement it down the line.

I also gave feedback on voice and IPTV. Asked why no HSI alone. Asked about how to sign a contract without all necessary info available. Said pricing could be lower and more affordable if it was HSI alone. Said that a lot of users are not signing up due to various of these issues.

Go ahead and call them. What harm can it do. Just maybe the feedback will go somewhere. At least then they will know why signups are not as many as they expected.

I did that as well.

However a public voice is also good

[sarcasm]
http://www.thinkbroadband.com/isp/aol.html

I want something like AOL broadband.

[/sarcasm]

This post has been edited by fabianz03: Mar 28 2010, 07:44 PM

TM has received “positive” feedback on its services but Zamzamzairani did not reveal the number of new users that have signed up since.
funny leh
ask him come here n read!

That day I asked the TM government sales manager, he told me that right now TM is the only provider for IPTV. Maybe in future got other company/media want to join???

Its absolutely f'ed up. Expensive and slow. In Australia, AUD59.99, you get ADSL 2+ and 120GB per month. And max speed is 24Mbps.

Anyone knows why Malaysia DOES NOT have ADSL2+? Why is it stuck on ADSL speeds? I am very confused.

We do have ADSL2+ and it's used in 4mbps packages. But even with ADSL2+, most houses are too far from the exchange to go over or even reach 4mbps.. hence having to pull fiber directly to each house.

Hi. how did you get 6Mb/s download speed with Jaring?

---

Added on March 29, 2010, 2:42 pmBut, 4Mbps is not ADSL2+. It is ADSL 1 (up to 8Mbps).

Well, you know how big and crazy vast is Australia? I mean, I am living here now, so i am just wondering is it a Govt crap thing?

This post has been edited by Evangel: Mar 29 2010, 02:42 PM

Would this be for one person or for the whole household?
I suspect for additional users in the house, additional buffers may be necessary. Also, with more and more things being data intensive day by day, a magic figure today may no longer be relevant tomorrow. As much as I hated caps (though I do see the importance of it), my main beef is with the speed given after data usage is exceeded. TM should look into giving more reasonable speed to use rather than throttling all the way to 10% of the speed subscribed.

It's ADSL2.. I have it and I had to throw out my old ADSL modem when I got it because it didn't support the newer modulation.

8mbps is theoretical and limited by physical line conditions, even with newer tech (ADSL2/2+) it would be impossible to go over 4mbps for me (and most people) as I'm at the edge of my exchange coverage.



Even after rewiring my whole house, I only managed to scrape those poor SNR and attenuation readings. I used to be capped at 5mbps to get 4mbps after ATM encapsulation but I asked them to lower it back to 4mbps cause of constant disconnections.

This post has been edited by rizvanrp: Mar 29 2010, 03:05 PM

I would suggest everyone here email this; enquiry@unifi.my

My email as follows:


---------- Forwarded message ----------
From: My name <XXXXX at gmail.com>
Date: Mon, Mar 29, 2010 at 3:13 PM
Subject: High Cost of Entry for High Speed Broadband (Unifi)
To: enquiry@unifi.my
Cc: editor@malaysiakini.com, editor@thestar.com.my


Hi Telekom,
I would like to express my view on your new Unifi packages.

My view and may other Malaysians' view is that your packages are preposterously expensive and misguided. Malaysia is a low income country and with packages ranging from Rm149-RM249 per month for 24 months is nothing short of price gouging.

Gross National Income Comparison 2008
Malaysia
GNI per capita, Atlas method (current US$) 6,970

Australia
GNI per capita, Atlas method (current US$) 40,350

Singapore
GNI per capita, Atlas method (current US$) 34,760


ADSL 2+ Broadband Comparison (2010)

Malaysia
TM (ISP) - RM249/month with 120GB cap at max 10Mbps

Australia
TPG (ISP) AUD49.99 (RM150 approx.) with 130GB cap at max 24Mbps
http://tpg.com.au/products_services/adsl2plus_pricing.php

Singapore
M1 (ISP) S$42.90 (RM103 approx) with UNLIMITED at max 15Mbps
http://www.m1.com.sg/M1/site/M1Corp/menuit...ate:1003291501:

Absolute Failure of Telekom
From the simple data above, we can see that Malaysians are getting the short end of the stick. With only US$6970 GNI per capita per year, Malaysians are paying RM150 more than the closest neighbour, Singapore. The disparity is even worse when compared to Australia, which is known for its expensive broadband.

Telekom as the monopoly, should have the resource to provide services at a lower price. The only reason prices are so high for broadband is PROFIT GOUGING. There is no other reason for it.

Malaysia's cost of labour is at least 6 times LOWER than Australia and Singapore. How can Telekom justify the price for broadband to be RM100-RM150 more expensive than the other 2 countries? The need for installation of fiber in the home is insignificant when you consider labour cost in Australia is AUD25 (RM75) per hour.

Boycott of Unifi
I will boycott Unifi and will promote the boycotting of Unifi until Telekom provide an answer as to the state of broadband in Malaysia. It is illogical for a developing country like us, with low GNI per capita to be paying more than Singapore or Australia. Telekom is a monopoly, it owns all the lines, infrastructure, end to end coverage. There is no reason for price gouging Malaysian consumers.

I am more than happy to discuss this with you but I know, in Malaysia, Telekom does not have the reputation to engage its customers.

Thank you.

Its the whole household Which is a total of 4 computers (1 desktop, 3 notebooks). I'll be adding a household server for centralised backup and storage soon, but that won't really use the internet much.

Great! I believe this should be on the 1st post, and everyone following this thread should copy and paste and send the same email to [To: enquiry@unifi.my
Cc: editor@malaysiakini.com, editor@thestar.com.my]

Thanks so much Evangel

already sent to skmm/cfm also

Nice email Evangel.

But i think increasing the cap would be much better.

Almost everything is expensive in Msia.
They won't lower the subscription fees (VERY UNLIKELY), but increasing the cap is something more achievable.

I think if everyone here in LYN sends an email, they have to change.

---

Added on March 29, 2010, 9:44 pmFor anyone who wants to know, I have received a reply as follows:

---------- Forwarded message ----------
From: enquiry <enquiry@unifi.my>
Date: Mon, Mar 29, 2010 at 3:28 PM
Subject: RE: High Cost of Entry for High Speed Broadband (Unifi)
To: My email <XXX at gmail.com>

Thank you very much for your valuable input. We have already forwarded this mail to Product Management and Marketing Teams for their attention, as we in Support, I’m sorry to say, have little control of pricing and products.

Thank you again,

Regards,

Wan

TM UniFi Centre

(Sales) : 1 300 88 1222 Mon-Fri (9am – 9pm) , Sat (10am-6pm)

(Customer Support) : 1 300 88 1221 (24x7)

E-Mail: enquiry@unifi.my

This post has been edited by Evangel: Mar 29 2010, 09:58 PM

me sent email to them since 324 but never get ANY reply

I agree that consumers in Malaysia doesn't have the same power as other countries. But, we should try. I always advocate fighting for your rights. So, if there are enough people boycotting or providing feedback to the Telco, then, we might make a difference.

We should consider the income of the majority in Malaysia with regards to pricing of any broadband service.

(Sorry for making my replies in one big chunk. Figuring out now)