[quote=muscaa,Dec 21 2009, 01:39 PM]
my experience with credit cards cancellation (I go to their branches & terminate it):
UOB - efficient
Maybank - very slow (the credit card balance is still there in maybank2u after cancellation - makes me wonder whether they terminate it properly)
CIMB (DA) - ok (but the credit card balance is still there in cimbclicks after cancellation - same lousy as maybank

)
HSBC - slow service in their branch but the hsbc.com.my account was terminated immediately
Alliance - lousy & slow bank officer
Public bank - efficient, internet account will be terminated after 4-5 days cancellation of cards at branch
Citibank - very efficient (but they will persuade you till maximum level before you terminate it) - citibank online account will be terminated immediately
EON bank - efficient (internet account was terminated too)
I'm a user of EON, HLB and CIMB cards.
Well, CIMB is having the worst rating in terms of customer service.
I don't understand why is it so hard to get in touch with them.
Hung up my call after 35 minutes of waiting just now.
Sent them an email to request for an immediate reply.
Bad CIMB bad....