You may click here to subscribe online, call Astro Customer Service at 1300 82 3838 or visit an Astro service centre, to get the new Astro B.yond Box and subscribe to Astro B.yond High-Definition channels.

Existing Astro Customers:
Astro customers can swap out your current Astro box with the new Astro B.yond Box by clicking here to subscribe online or by calling Astro customer Service on 1300 82 3838.

You will receive the Astro B.yond Box, a new smartcard, a new outdoor dish unit (ODU), new remote control, and HDMI cables free of charge, on the condition that you return your current Astro box and commit to take up the high definition channels at RM20.00 per month, for a minimum of 12 months, which will allow you to enjoy the high definition channels of the standard definition channels available on your current subscription. If you want to keep your current Astro box, you are required to pay a RM80.00 standard installation fee.

Once you have confirmed your interest and agree to the Terms & Condition, we will process your requests accordingly on a first come, first served basis.

New customers:
If you are new to Astro and would like to get the new Astro B.yond Box and subsequently view the high definition channels, you will have to sign up to the current Astro standard definition packages while we process your application for the new Astro B.yond Box.

You will be given the standard definition Astro box, complete with the free standard installation, while waiting for the new Astro B.yond Box. Once the Astro B.yond Box is available, we will call you to arrange for an exchange.

You will receive the Astro B.yond Box, a new smartcard, a new outdoor dish unit (ODU), a new remote control, and HDMI cables free of charge on the condition that you return the other Astro box, remote control, smartcard, ODU and commit to take up the high definition channels at RM20.00 per month for a minimum of 12 months, which will allow you to enjoy the high definition channels of the standard definition channels available on your current subscription.

I hereby agree:
(i)  to exchange my existing Digital Multimedia Terminal (DMT) for one (1) unit of Astro B.yond Box;
(ii)  to pay directly to the authorised Astro installer the standard installation fee of RM80.00 should I do not wish to return my existing DMT to the authorised Astro installer;
(iii)  to return the existing smartcard to the authorised Astro installer, failing which, the cost of the existing smartcard shall be charged to my Astro account;
(iv)  that ownership of the Astro B.yond Box remains with Astro and Astro shall be responsible for the maintenance of the Astro B.yond Box so long as I maintain my subscription to the Astro Service and I use the Astro B.yond Box for its intended purpose and do not abuse, misuse or damage the Astro B.yond Box;
(v)  to allow access to authorise Astro personnel to enter my residence for purposes of conducting periodic maintenance and/or change/repair/replace/retrieve the Astro B.yond Box as Astro deems necessary to enable me to enjoy the Astro Service;
(vi)  to pay a HD service fee of RM20.00 per month for access to the HD service payable from the 1st billing date of the HD service for each Astro B.yond Box;
(vii)  to subscribe to the HD service for a minimum subscription period as stated in item 2 (g) of the Terms and Conditions of the Astro B.yond Campaign, failing which, the agreed fee as stated in item 2 (g) of the Campaign Terms for the use of each Astro B.yond Box shall be charged on a prorated basis to my Astro account and I shall return the Astro B.yond Box(es) and its Accessories to Astro;
(viii)  that my existing DMT will not be returned to me for any reason whatsoever.
(ix)  to accept all other Campaign Terms.

  1. This Astro B.yond Campaign (the "Campaign") by MEASAT Broadcast Network Systems Sdn Bhd ("Astro") entitles you as an existing customer of Astro to exchange your existing Digital Multimedia Terminal ("DMT") for one (1) new unit of Astro B.yond Box subject to the terms and conditions stated below.
  2. Under the Campaign, Astro shall provide you one (1) unit of Astro B.yond Box and its accessories which include the Out-Door unit (ODU) (if applicable subject to item 7 below), smartcard, remote control unit and HDMI (High Definition Multimedia Interface) cable ("Accessories") subject to :
        1. your existing DMT is active and installed at the residential address stated in the subscription agreement signed by you;
        2. you surrender your existing DMT to Astro. The standard installation fee of RM80.00 for the Astro B.yond Box shall be waived by Astro for the surrender of your existing DMT to Astro, failing which, the standard installation fee of RM80.00 for the Astro B.yond Box shall be payable by you to the authorised Astro installer
        3. you return the existing Astro smartcard of your existing DMT to Astro;
        4. your Astro bill is current and no outstanding subscription fee is due and owing to Astro prior to the exchange of the existing DMT to the Astro B.yond Box;
        5. your residence (or the infrastructure of your residence) is compliant with the prescribed installation and activation guideline for the Astro B.yond Box;
        6. you paying a HD service fee of RM20.00 per month for access to the HD service payable from the 1st billing date of the HD service for each Astro B.yond Box; and
        7. you subscribing to the HD service for a minimum period of one (1) year from the 1st billing date of the HD service , failing which, an agreed fee of RM240 for each Astro B.yond Box shall be charged on a prorated basis to your Astro account. Please note that in order to receive the HD service of any specific channel you must subscribe to its corresponding standard definition channels/package.
  3. Should you wish to take up an additional Astro B.yond Box for reception to the Astro Service, your subscription fees shall correspond with the Astro channel packages that you opt for. However, the monthly HD service fee of RM20.00 and agreed fee as stated in item 2 (g) above for the use of each Astro B.yond Box that you take up shall apply. Installation charges for each additional Astro B.yond Box is free.
  4. Ownership of the Astro B.yond Box and its Accessories remains with Astro and is not transferable. Astro shall be responsible for the maintenance of the Astro B.yond Box so long as you maintain your subscription to the Astro Service and you use the Astro B.yond Box for its intended purpose and do not abuse, misuse or damage the Astro B.yond Box. Astro shall with reasonable notice to you conduct periodic maintenance and/or change/repair/replace/retrieve the Astro B.yond Box as Astro deems necessary to enable you to enjoy the Astro Service. You shall allow authorized Astro personnel access into your premises for the aforesaid purpose.
  5. If at any point in time your subscription to the Astro Service is terminated either by you or Astro for any reason whatsoever, you shall contact Astro within thirty (30) days from the termination date of the Astro Service to arrange for the collection of the Astro B.yond Box and its Accessories by Astro at no cost to you. If you do not contact Astro for the collection of the Astro B.yond Box and its Accessories within the aforesaid time period, all charges incurred by Astro to enforce the retrieval of the Astro B.yond Box and its Accessories shall be borne by you and charged to your Astro account. Please note that the DMT which has been surrendered for the purposes of this campaign will not be returned to you for any reason whatsoever.
  6. This Campaign comes with a standard installation which includes:
        1. Labour;
        2. bare surface run cable with clips (includes 20m cable and F-connectors);
        3. Transportation;
        4. Basic connectivity to TV;
        5. Activation of the Astro B.yond Box;
        6. Demonstration on operations of the Astro B.yond Box and its features; and
        7. 6 months installation workmanship warranty.
  7. The ODU may be provided to you (if necessary) in order for you to receive the Astro Service. In the event Astro installs a new ODU, your existing ODU will be collected by the authorised Astro installer.
  8. You can only use the Astro B.yond Box with the assigned Astro B.yond smartcard which shall be provided to you at the point of installation and activation.
  9. Installation of the Astro B.yond Box must be by an authorised installer nominated by Astro specifically for this purpose. Self-installation and/or taking possession of the Astro B.yond Box without immediate installation and activation thereof by an authorised Astro installer under any circumstance is not permitted.
  10. The installation and activation of the Astro B.yond Box must be done no later than two (2) months from the date of first contact between an authorised Astro installer and you.
  11. Upon completion of installation and activation of the new Astro B.yond Box, you shall acknowledge your acceptance of (i) the installation and activation of the new Astro B.yond Box; (ii) return of your existing DMT with the existing ODU (if applicable subject to item 7 above) and existing smartcard to the authorised Astro installer; and (iii) these terms and conditions, a copy of which shall be given to you by the authorised Astro installer. Astro reserves the right to charge you for any smartcard not returned. This smartcard charge shall be charged to your Astro account.
  12. In the event that you are not able to oversee the exchange of the existing DMT with the new Astro B.yond Box and the installation and activation thereof, please appoint a representative. Your representative shall undertake to acknowledge acceptance of the new Astro B.yond Box and its Accessories and return of the existing DMT together with the existing ODU (if applicable subject to item 7 above) and existing smartcard.
  13. This Campaign is valid for residential subscription and installation of the Astro B.yond Box at the registered residential address stated in the subscription agreement signed by you. Any existing DMT which has been registered under a residential account but has been installed at a commercial establishment (e.g. restaurant, coffee shop or pub) shall not qualify for this Campaign.
  14. These terms and conditions are intended to regulate the terms and conditions of the use of the Astro B.yond Box and the services offered in conjunction with the same. These terms and conditions are to be read together with your current residential subscription agreement, which is intended primarily to address matters not covered by these terms and conditions. In the event there is a conflict, these terms and conditions shall prevail.