I want 1.2 like I used to get

Dear P1,

My speed is damn slow and unstable, lag until i cant even do anything and i thought p1 will give me a high speed and low ping connection but in fact its not, i cant even play online game due to the ping which is 700-1000!! used to sign up for 512kb from TM and my ping is only 23-50 when play online game. PLS solve my problem or else i will definitely terminate it.

0126645087 ben











This post has been edited by ben22: Dec 28 2009, 08:14 PM

no connection here for a week, below is my status...

System Status
Frequency: 2375000
Bandwidth: 10000
BSID: 00:00:12:a0:01:62
Dev State: Connecting
Mac State: Network entry
Uptime: 0

why does it says connecting? my signal is at STRONG!

PLEASE REPLY P1 REP

p1 rep has left the building without any support carry on. Mine even worst, i got plenty of calls, some call say make appointment to install external hub for me, some call to make appointment to reposition modem AGAIN!!!, some call to ask if anybody call me!!!??? some call ask what is my problem...

nia ma

do you keep on complaining to cfm and skmm? if you choose the right words, they could help you to terminate p1

i did, after complain, i got the calls...but the calls really blood boil

Did they happen to install external hub for you in the end?
Heard it helps to boost the signal

keep complain to cfm and skmm, write in there that you already complain many times to them and to p1, but problem still unsolved, then ask for termination

yeah...it helps to spread brain tumour in my head too

oh god, P1, P1, Downloading PS3 game DEMO takes 1 day and the download file is only 200MB

it use to be fast. seriously. my speed cant get above 700, average 500kbps and below. hey, dont give me the 20gb cap issue here. Mine still plenty

My case is still not solved, it's more than a month now. This is very very disappointing.
Someone from Digital Care Team called me once but there was no follow up/update since then. I feel so frustrated now, I want my connection back!!

Hopefully the engineers will come today. Else, i will terminate my service, dont wanna pay the bills. every month, down for 1 week. Have to call and everything (waste my money & time). Then have to get backup internet (MORE MONEY)... and since we work from home, there were incurred losses. Really beh tahan.

i never trust the engineers will come. i did complaint N times.
it is time to survey for alternative ISP instead of P1. it is worst.

I complain until i have one guy that will personally attend to me, instead of calling careline everytime. I just call the guy. He said he will send over engineers today, 2pm. Still waiting for my bf to update me on the status. Hmph.

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Added on December 30, 2009, 5:12 pmOkay, so the engineers came and replaced the modem. Now it works. Wow, almost 1 week for them to come and check? But my P1 rep helped a lot, which is good.

This post has been edited by static: Dec 30 2009, 05:12 PM

How to terminate? u got contract for 2 years right? no choice but to stay with them,
if u "Potong" then u need to pay lum sum of 2 years right? potong potong, better
potong wimax than streamyx, so slow. i live around puchong area. if cant be
faster speed, i will POTONG wimax. also. shiny advertistment only. service sux.

this is my latest update so far..has requested for a further waiver on january..and was successfull. So far they say still in upgrading. Dunno true or not...but as long i dont have to pay for such creepy looking connection..i guess im staying above the fences..just complain to MCMC guys..they will do you just fine...

Thank you for contacting P1 W1MAX support.



I understand that you are facing connection issues recently. Please perform the following steps:



1. Reset the modem and reposition modem. Please leave for modem idle for ONE (1) hours. Please ensure that the LAN cable is unplugged while performing these configuration. Place beside Window/Balcony if possible.

2. Upon getting a stable LED (Green/Yellow) light, kindly plug the cable with your PC/Laptop.

3. Kindly eliminate any external router if you are connected with your PC/Laptop. It may conflict the IP addressing between Modem and Router

4. Open Control Panel>Internet Option> Local Area Connection. DISABLE and ENABLE your Local Area Connection.

5. Once the connection established, open Start Menu> Accessories> Command Prompt; a black window will prompt.

6. Type in ipconfig /all. Please provide me all the result that it produce (IP/Subnet/Gateway/DNS Address) in your next reply

7. Type in ping 10.1.1.254 and ping www.google.com. Kindly provide me the result shown (packet sent/received/lost)

8. Please key in tracert 122.255.96.138 and provide me the result as well. Here I will determine the routes of your data transmission and here I will determine the path of your network (internal/external backbone); kindly provide 5 different IP upon tracert complete.



I need to investigate the irrelevant path that the network goes. However as I check into your account and your statistic report indicating a bad upload and download modulation. Kindly do provide me the RSSI, CINR, and TxPower as it is available in 10.1.1.254 (default modem setting).



If you require further assistance, please do not hesitate to respond to this email. We will be more than happy to assist you.



Thank you for choosing P1.
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Thank you for your reply.



My name is xxxxx and I will be assisting you with your ongoing case.

I truly appreciate for your effort in providing us the print screens of your modem and connection details.



Based on our findings, it is with regret to inform you that you are currently connected to a congested base station.

I understand your frustration with the connection issue, and we sincerely seek for your patience and understanding as P1 Technical Team is working around the clock at the affected base station to resolve the issue.

You may experience service interruption as below during this period.



- Slow connection speed

- Frequent disconnection



I will now request a waiver of one(1) month to compensate for the inconvenience caused.



Please note:

- Waiver request is subjected to approval.

- Once approved, it will be reflected on your next bill.



If you require further assistance, please do not hesitate to respond to this email. We will be more than happy to assist you.



Your P1 Account: 101650463

Your Case ID: 412754



Thank you for choosing P1.



Regards,
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This post has been edited by KIntos: Dec 30 2009, 08:11 PM

finally...