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P1 The Official P1 W1Max Support Thread 2, P1 Wimax Reps
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dEviLs
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 Dec 14 2009, 12:25 PM
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Hi Lowyat_P1W1MAX,
I cant get a connection since 2 weeks ago, called up helpline and was told that the base station is congested and they are doing upgrading works over there I was also promised a 1-month fee waiver.
Subsecuently I called a few times to check on the status on my case but always get the same reply - 'no timeframe is given' , 'application for fee waiver has been submitted but not approved yet'
I am running out of patience now, kindly assist. My report number is 351725. Thank you.
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dEviLs
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Dec 16 2009, 03:02 PM
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QUOTE(dEviLs @ Dec 14 2009, 12:25 PM) Hi Lowyat_P1W1MAX, I cant get a connection since 2 weeks ago, called up helpline and was told that the base station is congested and they are doing upgrading works over there I was also promised a 1-month fee waiver. Subsecuently I called a few times to check on the status on my case but always get the same reply - 'no timeframe is given' , 'application for fee waiver has been submitted but not approved yet' I am running out of patience now, kindly assist. My report number is 351725. Thank you. QUOTE(Lowyat_P1W1MAX @ Dec 14 2009, 03:34 PM) We will further assist you. Please kindly wait for our call ya  Thanks. Where is the follow-up promised please ? |
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dEviLs
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Dec 30 2009, 09:11 AM
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QUOTE(dEviLs @ Dec 14 2009, 12:25 PM) Hi Lowyat_P1W1MAX, I cant get a connection since 2 weeks ago, called up helpline and was told that the base station is congested and they are doing upgrading works over there I was also promised a 1-month fee waiver. Subsecuently I called a few times to check on the status on my case but always get the same reply - 'no timeframe is given' , 'application for fee waiver has been submitted but not approved yet' I am running out of patience now, kindly assist. My report number is 351725. Thank you. QUOTE(Lowyat_P1W1MAX @ Dec 14 2009, 03:34 PM) We will further assist you. Please kindly wait for our call ya Thanks. My case is still not solved, it's more than a month now. This is very very disappointing. Someone from Digital Care Team called me once but there was no follow up/update since then. I feel so frustrated now, I want my connection back!!  |
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dEviLs
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Jan 25 2010, 04:42 PM
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My wimax is down for 2months already!!! various complaints go to deaf ears, i am so so so frustrated now i have lost track of the report numbers given to me as everytime i called they give me a new one and everytime i have to repaet the story again and again Solve me problem asap, my account number is 101113702  |
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