Dear Forumers on Lowyat,

I am sure that most of you have received bad news from Dell, only to find out that they will not honor their sales. I have spoked to one of their managers and they said they will try to give us the option to buy the Dell 23 inch at RM399. Sadly, they did not approve the sales to us. So right now, since Dell Asia Pacific does not look after its customers, its good to raise this issue back to Dell in America. Anyone here want to sign a petition to show dissatisfaction, please put your nickname here plus your Internet Reference Number. Hopefully this time, Dell America would take us seriously on our future purchases. I am sure the recent mess that Dell Asia Pacific made has made us lose our customer loyalty on them. And their massive price-throwing has dwindled our Dell monitor price and also other similarly inched monitors.

Please put your name to show dissatisfacion, thanks

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Added on June 20, 2009, 11:53 am1. kev : MY0000-3399-72166
2. TehWateva MY0000-3401-00785
3. mitodna : MY0000-3398-99851
4. kianwee MY0000-3402-38674
5. yanhui95 MY0000-3407-05774
6. onionkid MY0000-3400-44481
7. fezanim - MY0000-3409-62868
8. Eoma - MY0000-3405-97765
9. legend7 - MY0000-3400-78573
10.tifosi - MY0000-3408-79960
11.tifosi - MY0000-3408-77071
12. jimmylim85- MY0000-3404-26477
13. 200 - MY0000-3408-75469
14. brokenbomb -MY0000-3409-13773
15 Lon[G] MY0000-3400-07977
16. POKAUS MY0000-3407-59567
17. tech_frix MY0000-3401-69077
18. holypredator MY0000-3411-11467
19.SeaMonster MY0000-3399-12469
20.SeaMonster - MY0000-3399-16960
21.SeaMonster - MY0000-3399-18958
22.SeaMonster - MY0000-3399-21865
23.SeaMonster - MY0000-3400-69375
24.onnying88 - MY0000-3405-04579
25. Yuhao - MY0000-3402-30682
26. Kaiserreich - MY0000-3401-58574
27. mervynrwtw - MY0000-3403-04284
28. erickek - MY0000-3427-08274
29. kianwee - MY0000-3402-27676


This post has been edited by KeV: Jun 24 2009, 10:18 AM

MY0000-3401-00785

mitodna Internet Reference Number: MY0000-3398-99851

I have two

MY0000-3402-38674
MY0000-3402-27676

Yes!!! boycott!!!


Internet Reference Number:
MY0000-3407-05774

You mean the Dell 22" Widescreen FP Monitor with Integrated webcam (SP2208WFP) RN399 case?

If yes,
Count me in
IRN: MY0000-3400-44481

I just consulted my lawyer and he told me that if we want to launch a lawsuit against DELL it is possible....

fezanim IRN - MY0000-3409-62868 .. include me as well pls .

Here's mine:

MY0000-3405-97765

I want to join also.
I got email that the Account manager admit is their mistake. But they never do anything to correct their mistake!
Push the responsibility to their poor reseller and end consumer.

I cannot disclose any detail now. Still in the process on negoing a compensation plan with poor reseller. I will had full disclose when i got my conpensation.

For me, I will boycott DELL!

Their code of conduct is for shown. NATO! (No Action, Talk Only)
http://www1.ap.dell.com/content/topics/glo...corp&redirect=1

Dell's Higher Standard

Dell's success is built on a foundation of personal and professional integrity. We hold ourselves to standards of ethical behavior that go well beyond legal minimums. We never compromise these standards and we will never ask any member of the Dell team to do so either. We owe this to our customers, suppliers, shareholders and other stakeholders. And we owe it to ourselves because success without integrity is essentially meaningless.

Our higher standard is at the heart of what we know as the "Soul of Dell" - the statement of the values and beliefs which define our shared global culture. This culture of performance with integrity unites us as a company that understands and adheres to our company values and to the laws of the countries in which we do business. Just as the Soul of Dell articulates our values and beliefs, the following Code of Conduct provides guidance to ensure we meet our higher standard and conduct business the Dell Way - the right way, which is "Winning with Integrity." Simply put, we want all members of our team, along with our shareholders, customers, suppliers and other stakeholders, to understand that they can believe what we say and trust what we do.(Ya, they commit but never keep their word. How to trust them? Our higher standard includes several key characteristics that both underpin the Soul of Dell and provide the foundation for our Code of Conduct:


•Trust - Our word is good. We keep our commitments to each other and to our stakeholders.
•Integrity - We do the right thing without compromise. We avoid even the appearance of impropriety.
•Honesty - What we say is true and forthcoming - not just technically correct. We are open and transparent in our communications with each other and about business performance.
•Judgment - We think before we act and consider the consequences of our actions.
•Respect -We treat people with dignity and value their contributions. We maintain fairness in all relationships.
•Courage - We speak up for what is right. We report wrongdoing when we see it.
•Responsibility - We accept the consequences of our actions. We admit our mistakes and quickly correct them. We do not retaliate against those who report violations of law or policy.(Ya ya.. they admit, but they never take up their responsibility!)

No understando. U mean Dell advertised the LCD for rm399 by mistake. After lotrsa ppl confirmed orders then they realised mistake n say no deal?

It is not a mistake, it is advertised as limited units but I think they overshoot the order taking. Means too much order, not enough stock to supply.

mine Internet Reference Number is MY0000-3400-78573

Me too!

Internet Reference Number: MY0000-3404-26477

Ordered Dell SP2208WFP.

1. kev Internet Reference Number: MY0000-3399-72166
2. TehWateva MY0000-3401-00785
3. mitodna Internet Reference Number: MY0000-3398-99851
4. kianwee MY0000-3402-38674
MY0000-3402-27676
5. yanhui95 MY0000-3407-05774
6. onionkid MY0000-3400-44481
7. fezanim IRN - MY0000-3409-62868

8. Eoma - MY0000-3405-97765
9. legend7 - MY0000-3400-78573
10.

please follow list and continue with this following list, thanks

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Added on June 20, 2009, 2:30 pmthis is to raise the issue to the HQ in america, since the lousy asia-pacific division dont really care what we say

This post has been edited by KeV: Jun 20 2009, 02:30 PM

Wah lidat oso can? As long as the order is confirmed they MUST honor it. It's their problem to stop taking orders if they dont have stock. This case surely must let USA principal know about it. I think u guys should get together n make a report to the trade ministry too.

1. kev Internet Reference Number: MY0000-3399-72166
2. TehWateva MY0000-3401-00785
3. mitodna Internet Reference Number: MY0000-3398-99851
4. kianwee MY0000-3402-38674
MY0000-3402-27676
5. yanhui95 MY0000-3407-05774
6. onionkid MY0000-3400-44481
7. fezanim IRN - MY0000-3409-62868

8. Eoma - MY0000-3405-97765
9. legend7 - MY0000-3400-78573
10. jimmylim85 - Internet Reference Number: MY0000-3404-26477

They shouldn't overcommit in the first place. Dell greedy, then they had to pay the consequences.

Do U guy notice Dell recently act very bossy and arrogant toward end consumer like us? Like we own DELL something while in reality, we are customer. We take out money and pay because we thing the item worth buying.

Most importantly, do not delete the Dell Order Acknowledgement e-mail they sent you. Keep it as a proof.

kev,
I would suggest to write a email.. tell how AP.dell suck at keeping their promises. Didnt even follow Dell HQ code of conduct. CC this link to Dell Malaysia Managigind Director, Mr. Pang Yee Beng, Dell AP Vice President, Dell HQ VP and Dell Founder, Michael Dell

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Added on June 20, 2009, 2:39 pm1. kev Internet Reference Number: MY0000-3399-72166
2. TehWateva MY0000-3401-00785
3. mitodna Internet Reference Number: MY0000-3398-99851
4. kianwee MY0000-3402-38674
MY0000-3402-27676
5. yanhui95 MY0000-3407-05774
6. onionkid MY0000-3400-44481
7. fezanim IRN - MY0000-3409-62868

8. Eoma - MY0000-3405-97765
9. legend7 - MY0000-3400-78573
10. jimmylim85 - Internet Reference Number: MY0000-3404-26477
11. mikelanding - will provide later

This post has been edited by mikelanding: Jun 20 2009, 02:46 PM

I'm pretty sure the domestic trade n consumer affairs ministry will look this up if u all bring it to their attention. It's 1 of the few really efficient Gov departments arround. It's really easy, just go to the office, fill up a form and they will investigate.

yup duno wht happen to dell this days
i juz bought 2309w frm viewnet , but the problem got some problem n i lazy to go lowyat to exchange to i call up dell for onsite service
but they answer "if u buy frm the shop to go back to your shop , why call us?"
wht the heck????

Yes..I am actually building up the case. Collecting any communication proof, recorded down event chronicles. Going to complain to tribunal For Consumer Claims.

with so many peoples here, More people more louder voice we can get.

Any1 can make up a banner like what we did on tmnut's stimyx sux connection? I will be glad to put them up.

i'm sure dell has some clause to protect them in the T&C

is internet reference number same as quotation number or order number that i know of when i deal with dell? furthermore is internet reference number legally binding?

This post has been edited by jinaun: Jun 20 2009, 02:55 PM

Legal or not legal. I think TS want to make a point to DELL HQ that Dell AP sux big time now. Didnt kept their promise, honor the deal.

well.. if they put as limited units available ... and people have paid for it.. then dell is to be blamed.. if no transaction has been made.. i dun think dell will do anything

if i understand correctly from all this mess

This post has been edited by jinaun: Jun 20 2009, 03:13 PM

If their unit is limited, they shouldn't even allow us to proceed with the ordering process. For example a few weeks ago they have this midnight sale for Dell netbook and laptop, limited to first 8 units if i am not mistaken. After all the 8 units have been taken up, the rest of us cannot even place our order. For this case is different, imagine those who place order and TT in the money to DELL already.

Once money taken then it's a binding contract oredi lor. Kasi sue sama dia.

Memang, I think there are a few forumers who TT their money to DELL already. What did they do? Did they offer a refund and act as though nothing happens?

the e-mail itself has some fine print

Dell will not be responsible for typographical, pricing or other errors and reserves the right not to process orders based on such errors. Dell reserves the right not to process orders for any other reasonable reason as otherwise determined by Dell.

If consumer had paid and got a confirmation order. That mean in already engage in Contract of Sale. http://en.wikipedia.org/wiki/Contract_of_sale

It Dell didnt honor, they are violating the contract. They might get away with their well protector T&C but keeping a tree and losing a whole Forest or win a Battle but lose a War is not really a wise move. Especially in this highly competive world. Trust and reputation is as important as price.

That is why we need to voice out that Dell this kind of sale practice is not acceptable by us, end consumer

This post has been edited by mikelanding: Jun 20 2009, 03:23 PM

It doesn't mean jack. Just like the parking lots with signs saying "we are not responsible for your cars". Still can sue them if anything bad happens in there.

I've TT'ed over the amount since Saturday last week and right now have not yet been refunded. I've emailed the Sales manager and said they are trying to 'expedite' the refund thru my bank. That was on Tuesday.

Dont accept teh refund. Insist on the LCD coz uve oredi paid. Once refund accepted then u cannot complain anymore.

i like this one...


wait... i can see theres a few thread want to sell this monitor in garage sale & all of them r frm Penang & dell is in penang...............
does the 500 unit is all sold internally to Dells employee or their relatives only?? (is thats why their system is haywire as the LCD is sold "internally")



This post has been edited by legend7: Jun 20 2009, 06:11 PM

No lar. Dell's internal price will shock u until pants fall off. The price they get is shocking beyond believe.

Yes...do not accept the refund. Insist on get what U had pay for.
Refund is just an easy way out from DELL. Dont let them do that

mike i take same signature as you k?

the thing is, dell CS and their boss treat us all as rubbish. Look at the mess they create, people buy in bulk then resale in Lowyat.net. Easy profiteering at the expense of us naive people. Same goes to the Dell Mini 9 issue. One time is too much already.

If this was in USA, they would have their pants sued off so bad. I am collecting as much people here and emailing them to each bigshot in Dell. Just don't think us Malaysians are easy to please and be ripped off with. It sucks that Dell aims to be number 1 in sales, but their lousy customer service means that, they better think twice then

To be honest, i dont think we can take any action against Dell. There are alot of minor clause in the terms that will protect them.

Anyway, these are both my IRN.

MY0000-3408-79960
MY0000-3408-77071

no problem at all.
Hope some creative forumer can come up with a nice banner.

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Added on June 20, 2009, 7:36 pmExactly.
DELL customer support are so arrogant now. I experience 1 time I called DELL about why my order cant sent through.
The Biatch just say after 8 units no more already. The Biatch didnt even say a single sorry to me. After she say that and let me talking at the other end. She just keep quiet. I asked her why keep quiet. She didnt answer. I hold the line for like 10 mins.
The Biatch still keep quiet. She like playing wear me off kinda of tactic. Really piss off with her response

This post has been edited by mikelanding: Jun 20 2009, 07:36 PM

Nothing can be done, but we can least let Michael Dell know that we aren't happy with the way they do business and treat their customers. No wonder even the Americans feel Dell is not so good. I guess HP is a better choice now for customer service

I think HP is out of the scope here.

http://h20386.www2.hp.com/MalaysiaStore/

you see nothing

---

Time to move to Acer

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KeV, so did the manager managed to offered you to get 23" panel at 399MYR?

nope, the manager said his boss disapproved it. lousy bugger. look at the list of dell stuffs i buy, totally no appreciation for repeat customers

add me too..
my IRN MY0000-3408-75469

wow so dell can do this ar?

bought a lcd from them b4 just the delivery time ffk.
not exactly the time they said it would be delivered and without calling.

so this happen to dell's mini 9 also? last time got limited unit
selling at RM599 if I'm mistaken?

This post has been edited by Terence573: Jun 20 2009, 10:04 PM

i just planned to order dell lcd next month...didnt expect dell can become like that...pheewwww..

hmmm, but under global law business you can't sue the company because anything they advertised is considered "invitation to treat" no?

unless you already purchased and they didnt wanna reduce the price that would be misrepresentation...i think

guys i wanna try make a banner... how bout this

DELL = HELL
Are you upset with DELL? Promise You,
but failed to keep the promise?
Act now. Protect your right.


This post has been edited by yanhui95: Jun 20 2009, 10:19 PM

yeah...short and simple...i like the main idea...DELL=HELL

Would like to give my opinion too...as even though if there is "an offer" from dell and had already been "accepted" by the consumer..but if there is still no "consideration" ,such like payment, we cannot assume that the contract had already been made..and one more thing, most of the advertisement is normally protected by its "exclusion clause"...just my 2 cent...

Some forumer actually pay full amount. So Contract of Sale already engaged. Didnt honor it mean breach of contract
Also, in first place DELL should not mislead consumer with their promotion/offer.
According to Consumer Act 1995. Click here. Beware Wall of text!
Under Section 9 : Misleading Conduct

Section 12 : Misleading Indication As To Price


So in the case, DELL clearly violate the above mention sections.

LIke I said earlier, if DELL continue use suck gimmick sale tactic. Consumer will lost confident on DELL.
DELL put up a nice written Code of Conduct "Winning with Integrity" ?? If they dont honor what they say or advertise. Will we, the consumer believe DELL had Integrity? I really dont think so.

This post has been edited by mikelanding: Jun 20 2009, 10:38 PM

Integrity in Business World..is some sort like an advertisement too....or to be exact..just a piece of crap..and only good for the publicity....it should be rephrased as "Winning with Profitability"....

i use the same theme as the malaysian against rempit banner and same size

I prefer smaller size...the rempit imo is too big

past few days ago , i being told by friend's that he recieved email saying got chun promotion. 22 widescreen with webcam built-in ONLY rm399 ...omg ,faster tell my customer coz currently looking for lcd. next day, he said to me stock finished, and the official link to that lcd is missing aswell... i help him to call 1800, the answer , "finished", and promote me "why dont u look for other promotion,also not bad blablabla..." then i hang up that phone call. i feel that this is terrible mistake , someone should responsible for this mess lo , dont u think?

usually offer like tat will be long gone for the next day.
but sure or not to deliver the so called promo as agreed is another story.

well hopefully dell will look into this mess more seriously.

add me in too. MY0000-3409-13773

i just want dell to hear about our unpleasantness about the way they deal their customers, even though got klausa or t&c that can protect them, so wat, if we keep bising about it i think they will do something about their customer service.

I heard that the promo only got 40 units..
and my friend sapu 12 units.
credit card also confirm payment de.
LOLED....

Anyone mind to inform me whats happening?
Dell not giving the 22" LCD ???

so your friend managed to get all 12 units or not? thanks

The problem with them is, after the limited units is sold, they didnt take any steps to take down the page and stop accepting orders. Normally, when we know about this offer, it is already too late. Insiders had snapped most of the units and left nothing for the consumer and then selling it at a higher price later on.

yeah..i agreed with u...because i heard this 22 stock has finish on friday..but on the monday morning i still can customize this s14sp2208w...i'm very frustrated when they tell me it's finish already ;(

this is malaysia, nobody cares about you...

make this complain official...do it in the paper or even great,do it in tv

Waa...arrogant customer service...this is becoming a very bad habit for Hell.
Their customer service is really becoming the pits.

Was about to make a purchase for a lappy and a desktop when this stops me.

let dell know we arent uneducated idiots in malaysia. its not right to treat customers like this.

My friend bought 2 units for this model.

But, the PIC called him and say the no units available.

As I was told, The internet ordering proccess goes like this:

Drop Order--> Payment via credit card--> auto generate notification of order-->confirmation of oder--> Proccess.

1. Check if your money had been transacted, when you r using your credit card to pay.

2. Check if Dell send out the notification saying your order is accepted and confirmation of order.
Note : Number appears in Auto generate notification and confirmation order might vary.

3. Check if you have the case number before you wanna take any action towards Dell @ US.

I dunno whethr this help or not.

https://support.dell.com/support/topics/glo...=gen&redirect=1

Anyway, my friend still waiting patiently from Dell to give a better solution.

Correct me if I m wrong

This post has been edited by Catherine85: Jun 21 2009, 11:50 AM

count me in.. Internet Reference Number: MY0000-3400-07977
Dell is making me nuts as well...

guys and gals, would it be better to submit for an unresolved issue? thanks

seems a lot of complain...

if sum1 did get a reply of any sort from dell do update here
to share.

let em know they are not dealing with single mind here.

unless they is a vendetta revolution, malaysians are to be remains as a stupid consumer market, take how expensive car tax are over here, make the gov change this policy first then maybe you got a chance at fcking dell...

malaysian are even scared of their own government, you think dell giv a flying fck of you malaysians...hahahahahaha....good luck anyway...

malaysian consumer are scapegoat...period

like my siggy ok anot the banner?

Issue resolved. Got a 23" replacement for the same price...

This post has been edited by MeToo: Jun 22 2009, 04:33 PM

once a dell supporter and hardcore fans .... but after this thread , no longer ....

pls report to govt authority to take action ~!

To be honest, there is not much we could do about to Dell. We can at most complain to the newspaper or write to consumer association. Tell me what can we do?

The reason people buy Dell is not because they are cheap or good. People buy them because of their after sales service, at least for me. If they continue to give sub standard service regradless of before or after sales, people will automatically stay away from them. Once their reputation is bad, it is hard to bring the image back up. They is no need to do a big hoo ha to bring down Dell.

DELL BOYCOTT REPORTING IN..

MY0000-3407-59567

tech_frix Internet Reference Number MY0000-3401-69077

MY0000-3411-11467

hmm...if i dump "dell" from my future buying list....which brand with an excellence after sales service that should take the place....??? Acer...lenovo...hp?????I dont think so.....

What Dell can attract its customers is that the next working day on site repair which not alot of other brands had in common. Even their service had gone down alot but they are still among the other brands. It is just that last time they were above the rest. This is what i see them from my point of view.

MY0000-3399-12469
MY0000-3399-16960
MY0000-3399-18958
MY0000-3399-21865
MY0000-3400-69375

Received Few Emails All Sold Out. .

This post has been edited by SeaMonster: Jun 21 2009, 10:13 PM

aiyo!! the great sea monster pun kena

I have no luck to get RM399 promotion too.
Missed 2 times RM399 promotion for SP2208WFP and S2309WFP
Make me so happy and excited when order my first LCD in my life, Damn sad to get the no stock news, first in my life from Dell >.<

My IRN MY0000-3405-04579

Count me in:

Yuhao - MY0000-3402-30682

HeHe. .

Ya. . Kena Also

No Stock For Me >.<

Just saw this thread and am now feeling quite unhappy and sympathetic to all the customers here that Dell has disappointed. I'm not involved in this current issue, but as a long-time Dell customer of over 13 years (Over the years have bought at least 5 desktops, 3 laptops, monitors, etc.. - until I lost count what I have bought from Dell). Even recommended and bought Dell computers for my parents, girlfriend, nephew, niece, etc. At one point, I was even a Dell shareholder (invested in Dell shares when I lived in the US).

It appears from the story so far in this thread that their customer service has gone to hell. Once you've accepted payment and processed the order, it means there is a contract between the seller and the buyer, and the seller is obligated by law to provide the product. It wasn't an error in the pricing, so that cannot be used as justification to rescind the order. I was seriously considering ordering 3 more Dell monitors for my own needs, but having seen this thread, I am now seriously reconsidering this, and may decide to go with another brand. I do not wish to support organizations that do this to their customers.

http://i233.photobucket.com/albums/ee121/yanhui95/DELL-1.png

haha my lousy siggy finally up

hahaha so sad, have your credit card company charges u guys already?

Bye bye to Dell customer service advantage over other brands. Haha.

Btw, did u all enter the website from the main page or from a specified link? If the link on main page that leads to the promo page, they might reason it using this point.

Hmm. I shud have book a unit too. At least have extra reference code to lodge a stronger appeal.

Still haven't received my refund till now.

1. kev Internet Reference Number: MY0000-3399-72166
2. TehWateva MY0000-3401-00785
3. mitodna Internet Reference Number: MY0000-3398-99851
4. kianwee MY0000-3402-38674
MY0000-3402-27676
5. yanhui95 MY0000-3407-05774
6. onionkid MY0000-3400-44481
7. fezanim IRN - MY0000-3409-62868

8. Eoma - MY0000-3405-97765
9. legend7 - MY0000-3400-78573
10. Kaiserreich - MY0000-3401-58574

count me in too , i've ordered the monitor but still no reply
IRN MY0000-3403-04284

How you guy know the promotion?? U all did check dell website daily??

Just call to card center to check, no any transaction to Dell. What I think is if the monitor out of stock or wrongly advertised, the Dell should informed everyone who order the monitor regading the order is unsucessful due to what what what la..... Not like now, just ignore & pretend donno and not feedback

Anyone actually received the ordered item?

I call Dell since last Thursday until just now (Everyday call twice) but also no one pick up my phone . What the services that Dell provide to their customer now. For me very easy, just answer my phone, explain & appologize to me, then I will accept it. But now never answer any call make me like fool and all the transaction just hang there and make me donno whether need to buy another or not ........ It's totally unacceptable.

i support it!!!!~~~~