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 Petition to Boycott Dell, Due to non-honor of Dell 22 inch monitor

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TSKeV
post Jun 20 2009, 11:51 AM, updated 15y ago

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Dear Forumers on Lowyat,

I am sure that most of you have received bad news from Dell, only to find out that they will not honor their sales. I have spoked to one of their managers and they said they will try to give us the option to buy the Dell 23 inch at RM399. Sadly, they did not approve the sales to us. So right now, since Dell Asia Pacific does not look after its customers, its good to raise this issue back to Dell in America. Anyone here want to sign a petition to show dissatisfaction, please put your nickname here plus your Internet Reference Number. Hopefully this time, Dell America would take us seriously on our future purchases. I am sure the recent mess that Dell Asia Pacific made has made us lose our customer loyalty on them. And their massive price-throwing has dwindled our Dell monitor price and also other similarly inched monitors.

Please put your name to show dissatisfacion, thanks


Added on June 20, 2009, 11:53 am1. kev : MY0000-3399-72166
2. TehWateva MY0000-3401-00785
3. mitodna : MY0000-3398-99851
4. kianwee MY0000-3402-38674
5. yanhui95 MY0000-3407-05774
6. onionkid MY0000-3400-44481
7. fezanim - MY0000-3409-62868
8. Eoma - MY0000-3405-97765
9. legend7 - MY0000-3400-78573
10.tifosi - MY0000-3408-79960
11.tifosi - MY0000-3408-77071
12. jimmylim85- MY0000-3404-26477
13. 200 - MY0000-3408-75469
14. brokenbomb -MY0000-3409-13773
15 Lon[G] MY0000-3400-07977
16. POKAUS MY0000-3407-59567
17. tech_frix MY0000-3401-69077
18. holypredator MY0000-3411-11467
19.SeaMonster MY0000-3399-12469
20.SeaMonster - MY0000-3399-16960
21.SeaMonster - MY0000-3399-18958
22.SeaMonster - MY0000-3399-21865
23.SeaMonster - MY0000-3400-69375
24.onnying88 - MY0000-3405-04579
25. Yuhao - MY0000-3402-30682
26. Kaiserreich - MY0000-3401-58574
27. mervynrwtw - MY0000-3403-04284
28. erickek - MY0000-3427-08274
29. kianwee - MY0000-3402-27676


This post has been edited by KeV: Jun 24 2009, 10:18 AM
TSKeV
post Jun 20 2009, 02:29 PM

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1. kev Internet Reference Number: MY0000-3399-72166
2. TehWateva MY0000-3401-00785
3. mitodna Internet Reference Number: MY0000-3398-99851
4. kianwee MY0000-3402-38674
MY0000-3402-27676
5. yanhui95 MY0000-3407-05774
6. onionkid MY0000-3400-44481
7. fezanim IRN - MY0000-3409-62868

8. Eoma - MY0000-3405-97765
9. legend7 - MY0000-3400-78573
10.

please follow list and continue with this following list, thanks


Added on June 20, 2009, 2:30 pmthis is to raise the issue to the HQ in america, since the lousy asia-pacific division dont really care what we say

This post has been edited by KeV: Jun 20 2009, 02:30 PM
TSKeV
post Jun 20 2009, 06:42 PM

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the thing is, dell CS and their boss treat us all as rubbish. Look at the mess they create, people buy in bulk then resale in Lowyat.net. Easy profiteering at the expense of us naive people. Same goes to the Dell Mini 9 issue. One time is too much already.

If this was in USA, they would have their pants sued off so bad. I am collecting as much people here and emailing them to each bigshot in Dell. Just don't think us Malaysians are easy to please and be ripped off with. It sucks that Dell aims to be number 1 in sales, but their lousy customer service means that, they better think twice then
TSKeV
post Jun 20 2009, 08:12 PM

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QUOTE(tifosi @ Jun 20 2009, 07:06 PM)
To be honest, i dont think we can take any action against Dell. There are alot of minor clause in the terms that will protect them.

Anyway, these are both my IRN.

MY0000-3408-79960
MY0000-3408-77071
*
Nothing can be done, but we can least let Michael Dell know that we aren't happy with the way they do business and treat their customers. No wonder even the Americans feel Dell is not so good. I guess HP is a better choice now for customer service
TSKeV
post Jun 20 2009, 09:03 PM

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QUOTE(mitodna @ Jun 20 2009, 09:01 PM)
I think HP is out of the scope here.

http://h20386.www2.hp.com/MalaysiaStore/

you see nothing  laugh.gif

---

Time to move to Acer  thumbup.gif  thumbup.gif  thumbup.gif

---

KeV, so did the manager managed to offered you to get 23" panel at 399MYR?
*
nope, the manager said his boss disapproved it. lousy bugger. look at the list of dell stuffs i buy, totally no appreciation for repeat customers
TSKeV
post Jun 21 2009, 09:28 AM

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let dell know we arent uneducated idiots in malaysia. its not right to treat customers like this.
TSKeV
post Jun 22 2009, 03:28 PM

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havent send out, i guess lets get a strong 50-100 signatures to show dell we mean business. but if anyone here is good with legality, please help out, really disgusting to see dell treat us like were from hell, lol
TSKeV
post Jun 23 2009, 02:56 PM

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QUOTE(MeToo @ Jun 22 2009, 04:32 PM)
Um... sorry.. pulling my protest out. They just resolved the issue by replacing a 23" for me at the same price.  whistling.gif

PS : I have also directed Dell people to this forum as I told them there is a lot of disgruntled customer waiting to take action against them. Hopefully they will investigate and provide the same replacement to everyone who listed their Order Acknowledgement code here.

Edit : Due to some negative response from some forumers here, I will post my old Order acknowledgement form from dell as well as a new one they process for me, by tomorrow, just to lay everyone's mind at ease.
*
metoo, did u pay thru credit card? was it successfully charged? hopefully they would solve the problem by offering us a 23" for the same price.


Added on June 23, 2009, 2:58 pm
QUOTE(MeToo @ Jun 23 2009, 02:50 PM)
Um.. actually no. I called them. Told them how disappointed I was with what they did. Then I email them saying basically the same thing. Was perfectly polite verbally and in the email. Never raised my voice. But firm was pretty firm lah... dont sound like softy they can push around/ignore. I also included the names of the all the agents who handled my calls into the email. It's a good habit to always ask for their names before talking further.

So I reckon, if we just take the initiative to "talk" to them, they will look into sorting out this issue.
*
any idea whom should we talk to . i tried to be firm but the manager wouldnt budge. and yeah did they successfully charged ur credit card? i hope they will look into our pleas

This post has been edited by KeV: Jun 23 2009, 02:58 PM
TSKeV
post Jun 23 2009, 03:34 PM

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can u check out the number of the missed call, we can call back straight to sandra and highlight this problem
TSKeV
post Jun 24 2009, 09:30 AM

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please keep the thread updated. would love to get that monitor at rm399
TSKeV
post Jun 24 2009, 09:55 AM

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thanks for organising for me yanhui, so messed up for the list
TSKeV
post Jun 26 2009, 01:07 PM

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lets all do a mass call up and let them know about this thread. and see how busy could they get from us angry customers calling on their toll free
TSKeV
post Jun 27 2009, 10:43 PM

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also take a shot of the invoice and everything, we want to make this big. if we all get a monitor, we would all buy a u drink metoo
TSKeV
post Jul 3 2009, 09:31 AM

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i have emailed this thread to the manager in dell, bridget lai. maybe i should email to US right now since no courteous reply from them
TSKeV
post Jul 3 2009, 09:46 AM

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my cousin wrote to the star over the mini 9 incident yet nothing, so our lasy malaysians dont layan
TSKeV
post Jul 3 2009, 12:57 PM

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so eoma, wanna put this up with the american higher ups and show how bad their asian region has messed up bad
TSKeV
post Jul 6 2009, 01:57 AM

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i could only start the ball rolling, but i dont know how to make it continously roll. people whos well verse with legal part, please help out thanks

 

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