To be honest, i dont think we can take any action against Dell. There are alot of minor clause in the terms that will protect them.

Anyway, these are both my IRN.

MY0000-3408-79960
MY0000-3408-77071

The problem with them is, after the limited units is sold, they didnt take any steps to take down the page and stop accepting orders. Normally, when we know about this offer, it is already too late. Insiders had snapped most of the units and left nothing for the consumer and then selling it at a higher price later on.

To be honest, there is not much we could do about to Dell. We can at most complain to the newspaper or write to consumer association. Tell me what can we do?

The reason people buy Dell is not because they are cheap or good. People buy them because of their after sales service, at least for me. If they continue to give sub standard service regradless of before or after sales, people will automatically stay away from them. Once their reputation is bad, it is hard to bring the image back up. They is no need to do a big hoo ha to bring down Dell.

What Dell can attract its customers is that the next working day on site repair which not alot of other brands had in common. Even their service had gone down alot but they are still among the other brands. It is just that last time they were above the rest. This is what i see them from my point of view.