Just saw this thread and am now feeling quite unhappy and sympathetic to all the customers here that Dell has disappointed. I'm not involved in this current issue, but as a long-time Dell customer of over 13 years (Over the years have bought at least 5 desktops, 3 laptops, monitors, etc.. - until I lost count what I have bought from Dell). Even recommended and bought Dell computers for my parents, girlfriend, nephew, niece, etc. At one point, I was even a Dell shareholder (invested in Dell shares when I lived in the US).

It appears from the story so far in this thread that their customer service has gone to hell. Once you've accepted payment and processed the order, it means there is a contract between the seller and the buyer, and the seller is obligated by law to provide the product. It wasn't an error in the pricing, so that cannot be used as justification to rescind the order. I was seriously considering ordering 3 more Dell monitors for my own needs, but having seen this thread, I am now seriously reconsidering this, and may decide to go with another brand. I do not wish to support organizations that do this to their customers.