Issue resolved. Got a 23" replacement for the same price...

This post has been edited by MeToo: Jun 22 2009, 04:33 PM

Um... sorry.. pulling my protest out. They just resolved the issue by replacing a 23" for me at the same price.

PS : I have also directed Dell people to this forum as I told them there is a lot of disgruntled customer waiting to take action against them. Hopefully they will investigate and provide the same replacement to everyone who listed their Order Acknowledgement code here.

Edit : Due to some negative response from some forumers here, I will post my old Order acknowledgement form from dell as well as a new one they process for me, by tomorrow, just to lay everyone's mind at ease.

This post has been edited by MeToo: Jun 22 2009, 07:46 PM

I dont see you giving any constructive advice in helping to resolve this situation for everyone? Or are you one of those NATO dude trolling the forum? Also what is your pre-occupation of "register earlier = smarter/wiser" theory?

Anyway, moving onto more constructive subject, personally I dont see why I have to provide "prove" I'm just giving feedback to everyone affected by this. I could have just kept quiet and play with my replacement happily. However, please find attached my OLD order and my REPLACEMENT order.

You can do what I do and try to resolve this, or take Mr. xrossf1re's advice (who have absolutely no interest in this subject) and be negative and suspicious of everything and get nothing done.

Ps : Dell’s probably in the process of contacting everyone to give out the replacement offers, if not, then there is no harm for us to nudge them a little towards that direction.


 Old_order_Page_1.pdf ( 34.82k ) Number of downloads: 45


 Old_Order_Page_2.pdf ( 25.65k ) Number of downloads: 30


 New_Order.pdf ( 37.56k ) Number of downloads: 52

Um.. actually no. I called them. Told them how disappointed I was with what they did. Then I email them saying basically the same thing. Was perfectly polite verbally and in the email. Never raised my voice. But firm was pretty firm lah... dont sound like softy they can push around/ignore. I also included the names of the all the agents who handled my calls into the email. It's a good habit to always ask for their names before talking further.

So I reckon, if we just take the initiative to "talk" to them, they will look into sorting out this issue.

First time for the 22" they did not charge my CC. Yesterday, the replacement, they charged my CC.

Well, a lady from customer service "Sandra" called me up about 3 days after my last communication with them. But I think she already got instruction to replace the 23" before calling me up.

Dear Eoma, I do apologize if I came off as being rude. It's not with regards to your post, but the follow up by xf1re cause we had some problem on another thread. But let bygones be bygones.

I dont have the number bro. I remember she is from Customer Service, maybe there is 1 Sandra there. But IMHO, I think you better write to them or speak to a supervisor/mgr, cause I dont think she can make decision on such things.

To update, got call from Dell delivery, wanted to deliver the replacement monitor yesterday, but I was busy. So, told them to deliver tomorrow instead. My CC payment all charged/approved etc.

Just to confirm. I received my replacement monitor today. So it's 100% certain someone have the power to approve a replacement for the fiasco. Just that it's very sad they choose to do it on a case by case basis.