got the email juz nao. 2009 skytrax world airline winner

"The respected Air Travel Awards"



Malaysia Airlines has been named winner of the 2009 World's Best Cabin Staff award, in another closely fought contest during the World Airline Survey

"This is a quite remarkable achievement by Malaysia Airlines" said Edward Plaisted, CEO of Skytrax, "because it is the 6th time in the past decade that this prestigious accolade has been won by the airline. This is the world's largest and most respected Award to recognise Cabin Staff Service Excellence, and is a clear benchmark for the highest quality of staff onboard service".

Malaysia Airlines CEO, Idris Jala, was delighted and proud of his cabin crew, stating that "they have showcased Malaysian hospitality at its best, treating our customers as valued guests in our own home".

"The SKYTRAX Cabin Staff survey is based around asking customers to nominate their favourite airline based upon the complete quality of their onboard experience. This is more than just serving meals or tending to customer needs, since the survey assesses the all important soft-service elements of an average passenger experience. The friendliness, enthusiasm and sincerity of staff service are clear differentiators when we examine airline performance. Consistency of service remains another critical feature, since it is this which drives future purchase and loyalty decisions amongst customers" said Plaisted.

Asiana Airlines (the 2008 winner) maintained a very strong performance taking runner up spot this year, with Thai Airways moving up into 3rd place, with Singapore Airlines in 4th and Cathay Pacific Airways in 5th position.

Almost every airline will delay. MAS delay only up to minutes.You try compare to AirAsia, it delayed my uncle's flight from 4.xxpm to 10.xxpm. Which one is more serious? I think you should know.

If talking about mismanagement, AirAsia have a lot.

Last year, AirAsia suddenly cancel the Kuching <--> Macau route without acknowledgment. This caused a lot of issues with Travel Agents. Travel Agents lose.....lose..... and LOSE. Did AirAsia ever think of those passengers who registered with Travel Agents for the travel packages which use AirAsia Kuching <--> Macau flight?

About flight delays, passengers hold the responsibility also. Not all delays are caused by the airline or airport. A lot of selfish passengers in this world. They think that they are prince or queen in the flight. They are thinking "ah! just let them wait.".

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Added on April 3, 2009, 11:33 pm

Have he told them that it is just the spelling mistake?

ya he did adv the agents that it is just a spelling mistake
so he is afraid that he wont be able to fly later
the agent said they cant change the name but they can have a remark there

For security reasons, the following are required upon check-in or ticket reissuance,
failure to produce these documents may result in denied boarding:
1. Photocopy or actual credit card used for the online purchase(s).
2. Photocopy or original photo ID of the credit card holder.

There is something i would like to ask
My friend booked a flight and he accidentally place wrongly the name
it supposed to be john but it turned up to be johm instead
He called up once he made the booking to make the changes and there are fees for it and he doesnt really agree with it and
Then he called up the second time to check and the agent said he will put a remark there and say it supposed to be john not johm
and its a domestic flight..will it be a problem for the person to depart later?

For security reasons, the following are required upon check-in or ticket reissuance,
failure to produce these documents may result in denied boarding:

1. Photocopy or actual credit card used for the online purchase(s).
2. Photocopy or original photo ID of the credit card holder.