Anyone purchases MASholiday before? Purchased ystday, but not sure how much luggage and where to add in more details of flighht ie. passport number etc..

You have to understand how airlines sell seats and make money. All airlines have sophisticated revenue mgmt systems and they sell seats pretty much the same way.
In a nutshell, if they have 54 seats in economy class, they sell them for different prices. For example, they will split 9 seats into different fare buckets - each fare bucket sells for a different price and have different fare rules. As the cheapest fare bucket sells out, the prices move up because the next bucket is priced higher. And so on.

Prices can also fluctuate, intra-day even. This depends on revenue mgmt projections and takes into account competition, demand/supply etc.

In the end, by doing this, airlines can break-even/make a profit even if the plane is not full. If they did lower the prices at the last minute, they there would be an unhealthy expectation to do so by their customers. By not protecting their price, they create last-minute demand and they cannot expect a premium for their higher buckets.

Like I said earlier, all airlines do this. Not everybody pays the same price. That guy that buys that last-minute ticket is effectively subsidizing other passengers.

Finally, airlines need not even sell that many passenger tickets in economy because these 2 categories sometimes cover the whole cost by themselves
a) cargo
b) premium passengers i.e. business and first class - the margins are much much bigger.

Anyone had a problem recently with making a booking on the MAS site but not getting the email confirmation and the booking added to your profile?

anybody knows the LAW in Malaysia regarding refund of Airport-Tax ?
I had to let go my Promotion-fare-flight back on MAS back home to BKK from KUL.
I know there is such kind of law now, and that Air Asia was forced to refund the Airport Taxes (which usually works properly).
now what does MAS do ? they charge you 200 RM (!!!!!) fee for the refund of 51 RM Airport Tax ?
that can not be legal, isn't it ?
they basically STEAL the money that actually belongs to the government (okay, MAS somehow belongs to the government too).
MAS = truly Malingsia

anybody has similar experiences ?

MAS really has become a Budget-Airline these days, the lowest level of service in everything.

their new B-737-800 are cramped with no leg-space, like a sardine-can, much worse than AirAsia.
cheap plastic seats (NO, it's NOT leather as leather is only GENUINE leather), and delays are more frequent than at AirAsia.

Oh, and their Frequent-Flyer-program is easily the most pathetic on this planet......

when they send me their "ENRICH NEWS", it's usually in my mailbox just a few days before the end of the 3-months-period, so all those Promotions there are already gone......

luckily, the skies in Asia became more competitive these days, so there is no need to fly mediocre Airlines, as sadly MAS has become one of them these days..... the only good thing left is that their fares are in many cases cheaper than at AirAsia. Well, as I said, MAS is truely a BUDGET NOR FRILLS - Airline now.....

Nice! Thanks for the clarification! Appreciated!

Still I think they changed their revenue scheme this year, as last year and a few years before tickets prices on the AMS-KUL traject were much lower. Overall prices are about €200 higher....

I flew MAS from KUL to Perth on their 777 a few days ago, was surprised that the economy seats quite a lot of room! Even my 6-foot frame also plenty of space to move around.

nice ! im flying their 777 this coming monday too hopefully my exp with MAS would be good

Another question. I understand now why airlines keep prices the way they are based on their financial scheme. But still I wonder if some are not tempted to just sell last minute fares if they have seats left. Do they not do this as part of agreements between airlines? With all those cooperations nowadays, it is not that difficult to come to a mutual agreement not to fight each other on bargain seats?

To maximize their revenue, no major airline will discount their seats at the last minute. Budget airlines may be another story - their inventory control seems much simpler and they don't list fare buckets (not that I know of).

Airlines would rather seats go empty than sell at a discount. Pricing theory is a complicated science but think about this - luxe brands like Hermes/Chanel do not discount because it weakens the brand. They will destroy old stock instead of farming them out to a discounter/outlet.

Same for airlines - consumers, usually business flyers, very often purchase last minute tickets. These folks get hit, airlines get better margins, and that's the nature of the business.

Like I said before, discounting at the last minute is a slippery slope - it brings about the market expectation that they will will always try to sell a seat. Nobody would then buy a ticket except at the last minute. Additionally, last minute sales at little margin is a lousy business. Businesses stay in business because of advanced cash flow and also having visibility in their sales funnel. Ask any direct sales force, last minute sales will get you fired.

As to airline alliances/partners - agreements do NOT cover pricing. These airlines partner with other to cross-sell their products (codeshares) or for route efficiencies e.g. I can sell more if I can "seamlessly" connect my network to your network - value. Airlines CANNOT collude with each other on pricing - this is against the law - wasn't it MH that go recently fined big time (or was it SQ?) by the US authorities for colluding with others on cargo pricing?

hi there

I'm trying to buy tickets from MAS online, but they want me to put in my passport no. long story, I do not have it now, or I have to change it after I buy ticket.

so I'm wondering if after I key in "cincai" passport details and buy it, can I change it later? does it matter? thanks in advance

Why don't you put your IC number instead of random number?

Hi all,

Want to check on this matter. Let say I am travel with a group of 8 pax and I am the only one with Enrich card; Can I key in mine for the remaining 7 person during the online purchase.

Does it work?


2) this means my point will expire on 31st dec 2012 right?



This post has been edited by Kayne: Aug 16 2011, 08:38 PM

Nope, enrich points will be only for you, coz it have to match your ticket name as well..
No one can claim your friends miles..only the name on the ticket will have the points..so ask your friend to apply for Enrich :-)

seems yes to me, the points will expire on 31st Dec 2012.. :-) you can always call and double confirm..

I see, cuz now I lack like 4000 points to claim bkk trip, guess this round I wont be claiming yet, will definitely travel again next year anyway=)

you can use Enrich express even if you dont have enough points..
means you buy the remaining points..but u must have at least 70% and buy 30%..

goto your enrich page and choose Enrich Express..

I just finished booking for 8 pax and all I get is a sheet of information with E-ticket number..

Please forgive the noob... So I use that to check in like 1 week before departure similiar to Airasia?

nope...for MAS you can only check in 48 hours before departure only.. :-)
just noticed you mentioned you are going to BKK :-)
im planning a family trip there as well in October..

mind to share your plans ? as i duno what to do there leh..

This post has been edited by annielee: Aug 16 2011, 11:11 PM

Traveled by MAS again today, KUL - BKK flight.

Not to say its disrupting or annoying, nor will it deter me from flying MAS again. But in light of the issues MAS seems to be having atm, thought I'd share this.

On my flight, there was some bad weather going on. And naturally, the fasten seat belt indicator came on including an announcement that only said to fasten your seat belt, but nothing about the weather. And from my experience of traveling by air, this indicator and announcement pretty much meant that you should fasten your seatbelt when seated. And were free to utilize the toilet still.

After being served my in-flight meal, I proceeded to the toilet and as I was about to open the toilet door, a stewardess stopped me with a glare and said there was bad weather and I have to return to my seat and seatbelt up.

With that, I had two problems there.

1) A crew glared at me.
What happened to service with a smile?
Not to say she was VERY rude. But politeness and or friendliness was rather far from it.

2) There was no announcement that the toilets could not be used.
People were still getting up and getting bags from the overhead compartment and they weren't stopped. Just people trying to use the toilet.

Seeing this drop in quality of service from MAS, is of no surprise they are having troubles with debt.

somehow a 20min Labuan KK flight have higher tax than a 2.5hrs flight for Labuan KL

And yet Labuan KK flight have no skybridge!

That's very unusual. I am a frequent traveller with MAS and everytime they make announcement they will asked passengers to fasten the seat belt due to bad weather. Also they will announce passengers are not allowed using the toilet until further announcement being made. Hot drinks will not be serve for safety reason.

Just came back to KL by MAS last Monday.