Anyone heard about this SIVC before? I heard a presentation about it. Anyone member got any good/bad comment to share? What's the FAQ to ask before joining a vacation club?

http://www.sunway.com.my/vacationclub/



This post has been edited by minthiam: Sep 28 2008, 09:52 AM

have to pay ah to join the club?

All Time sharing vacation clubs are almost the same...lure u & sweet talk you...Once u joined them, all the promises not fulfill suc as:

1) Promised 7 days stay but din mentioned only 2 days weekend!!
2) The ever increase yearly maintenance fee...Ranging from RM270 & higher but no renovation as promised
3) U need to book early (Atleast 6-9mth in advance or else no unit available
4) After taking a/c the oppotunity cost on the advances paid, the cost per room which they said about RM70-RM90 per day actually can comes to RM100/day instead...(OK-lah but not as cheap as u expected)
5) No breakfast..u hv to buy your own so if added in the room cost probably RM150!!

Quite true what stimix said..

HW, for Sunway vacation, u can use all ur entitlement on weekends.. but instead of having"seven nights" per year, it will become something like "three and a half nights" per year only.(pls check with them for accuracy)

Im a legend member, and our maintenance fee was only increased once for the past ten years..(so it not as bad as it may seems)Im not sure about other clubs.

the rest is as close as what stimix said..

if u can accept it ..then go for it..Timesharing fits many people... not all people.

my mum join legend n sunway club...
all not good....
legend say when u going oversea u need to pay for at least rm100 for admin fee.....
n they don have their hotel...
all the hotel in oversea is budget hotel.........

As sunway, is all nonsense....
they will nvr send u the statement of ur point n expires date......
they will increase the point of a room....
n they give all sort of lame reason...

personal experience, nvr join any hotel club member....
don ever trust them.......
all is cheater.....

I think all this vacation club stuff is cheating customers. Many hidden terms and conditions. You must pre book a few months ahead. Not applicable during school holidays and so on. Very difficult to even get a room.

thanks for all the opinion...
slko, you said your mum join sunway vacation club right?
did she try the room booking on weekday? How's that? Is it quite limited also?
How about the oversea room reservation?

Agree with all the replier here,

Vacation Club sucks to the max, only sweet talk in the beginning.

I was Berjaya VC members, seeing lots of privileges removed and hotels sold. Staying in Berjaya Times Square requires to pay additional RM 100 a nite surcharge plus minus your entitlement.

Heard that they are removing Redang Beach Resort also (no longer available to Berjaya VC members).

If like that whats the point of joining when you use your entitlement yet you still need to pay. Sigh.

I have balance of my sunway vacation points to be utilised by end of october. Anyone planning to visit Sunway Lagoon, I can sell it to you.

i wouldnt say its not worth it unless u are a frequent traveller and u might enjoy their discounts...

my mum joined swiss garden vacation club and now their list of hotels have become limited.. if not for the surcharge they charge.. nothing is for free actually..

fuwa,

mind telling me how much you joined the club last time?
How do you feel about the club? Is it really very bad service?

I joined the club for platinum membership, paying RM10000++ by installment.

They have only 2 home resorts, Pyramid Suites & Studios and Water Chalets Port Dickson, so choices are very limited in Malaysia. So if you buy minimum 270 points, you may entitle 1 week stay at these 2 home resorts, but if you use yur point for stay at Made Available Resort like Sunway Resort Hotel, Pyramid Tower, Sunway Penang, you will only can have 2 to 4 nights stay only as vacation points required is much more for Made Available Resort compared to home resort.

But for Other International Made Available Resort, you still able to enjoy 7 nights stay with 270 points, so this is how their points system works.

It's worth if you always travel oversea for vacation, eg Phuket, Koh Samui, Bali.





This post has been edited by fuwa: Sep 25 2008, 11:03 AM

Fuwa,
Have you tried their hotel at oversea such as Phuket and Bali?

hello
i would like to join a vacation club. the only vacation club i know is berjaya. any other vacation club i can join?
thanks

I have been to Bali staying at one of the resort available for SVIC member, Jayakarta Bali Residence, located at Jalan Legian.

I was allocated with fully furnished 2 rooms apartment.

The apartment is very spacious, one master bed room with double bed and 2nd room with 2 single bed. Living area with sofa bed and dining area equipped with Kitchenette and dining table and chairs.

Two bathrooms in the apartment, big bath room features a jacuzzi & shower is attached to master bedroom.

The resort also replenished bottled water cooler for us, its's complimentary.

The good thing of oversea resort is we don't need to pay any extra surchage, as far as I understand for Berjaya Vacation member, they impose surcharge for staying at affiliated hotels.

Thanks fuwa,
No one else heard about this club at all?

i'm also a member in SIVC. Overall is ok i would say.
so far i only use it once in Bangkok. Room is great, big like what fuwa have in Bali. Only downside is location. But bangkok is small, so where u stayed doesnt really matters.

but one thing good for SIVC is that u can convert ur point n dump it to RCI. which they said is the largest vacation club in the world, they have thousand of hotel/resort around the world. Plus their hotel is much better (4-5stars) based on their hotel selection magazine. But i have yet to try with RCI, maybe Fuwa got experience with it.

Overall i think is good for frequent flier, downside is 7 days per year is very little..

Yeah, thanks nonadoes for the input.So, mind sharing how many years you have joined this club?

I've discussed with Fuwa too, we are both quite concern about the point system where they can increase the point required per night stay. Other than that, i think should be ok!

Other not so good thing about it is the oversea especially Europe where you need to utilise all 7 nights in one shot!

I've just joined this club, so calling all the SIVC member, let's discuss about the up/down side about this club?

Anyone approached by free 3D/2N stay in local hotels? And end up getting introduced to a concept?

Was wondering if anyone joined this Leisure Holidays Membership?

How many types of membership packages?

How much is the joining fee?

Mind to share their membership service, such as customer service, reservations approve rate?

I've never heard of Leisure Holidays Membership, not sure how good is that?

Regarding the customer service, take Sunway vacation club,it is not actually that bad, except that they really like call u a lot (eventhough you clearly indicate that emailing is your priority?)

Recently tried to book a room in French Riviera on December for August 2009, they dragged my reservation until early this year then only tell me that my preferred date got all booked up, reschedule me into another days, now have to re-plan our travelling schedule again

recently just attended a SIVC talk, any comments whether its worth to join ?

I am from penang and planning for a trip to KL for 2 nights (3rdApril2009 - in). I can trade nights with you on any resorts that's on BVC menu (that has no extra charges), think there are still 8 of them.
(http://www.berjayavacation.com.my/ )

good day to all,
just joined in the forum. i've joined sivc almost 1 year now, diamond membership. so far quite happy with the services provided and the staying in the hotels were satisifactory. all within maaysia stay so far. (sunway resort, copthorne hotel penang, sunway seberang jaya).

customer service okey so far ..response within few days.sometimes you have to follow up frequently eventhough they said the office will call u once reservation done.
as for the early bookings, managed to book pd legend water chalet and sunway (main tower) for stay in coming school holiday early june..thank god.

overall i think sivc not too bad comared to berjaya (asked my frrien who joined it last 3 years).

ikram

I really agree with you. They use such hard selling and pressure you into a decision and they don't tell you all the facts up front. Only after you join, you realise all the problems you get when trying to book hotels and all the hidden costs. Vacation Clubs are for some people. Not for all. If you are the type that travels frequently and don't mind waiting the vacation clubs are for you. But if you don't travel much and have very specific destinations you want to go to, then it;s better to just go with tour groups. Vacation Clubs should be careful not to just sell to anyone.

Yes, We have some painful experience here too. we tried to book for the hotel in french riviera under SIVC last year, according to their website the check in only allowed on Monday. However, when we tried to book them. SIVC was telling us that it was fully booked until Sat and we are only allowed to check in on sat.

Do you know when did we trying to book? It was last year November 2008 and we are trying to book for August 2009. I think it is really ridiculus to tell the customer who book almost one year in advance that the made available resort are fully booked? Nevertheless, you will still get the room just that it is not the date that you are looking for. Mind you, if you try to book too advance, they said not yet. The schedule is not out yet. Then? What do you expect us to do? Calling you everyday to check when the schedule is coming out?

In the end, we need to re-schedule/re-plan our UK/France/Italy trip just to accomodate the stay in that particular hotel?

Conclusion is, vacation club is not that bad if you know how to utilise them. It is most suitable for flexible people like senior citizens. I'm not sure about berjaya one as i'm not berjaya timeshare member but from the information that i gathered, they are imposing lots of hidden fees.

I heard my friend who is SIVC member, complains the points is getting more expensive year by year. Anyway, I am SGIVC member for 5 years. So far, not much to complain about but the fees is getting higher after few years.

From what i heard, SIVC is trying to increase the points required for per night booking at their made available resort but due to strong complaint, they had to settle for the old point system until further notice.

So, hdwarexpert, isn't it good for you if the fee i getting more and more expensive after few years? So, if any of you guys have extra nights to sell it off, don't hesitate to let me know...

minthiam ,
may i know how much you use when join the club?
wht are your member type?
when the installment fee need to pay up 20% just can half of the point, then when your payment pay untill 30% just can use 300 point of sivc. anyone know about it ?

Hi there.. just join the forum~ Im a victim of Leisure Holidays.. Before joining they let me see all those very pretty resort and sweet talk.. After joining I started to search the Resort and go many negative feedback..

What the hell.. I cannot cancle my membership so as well use up all the those point asap lo.
Until now I only been to langkawi Perdana beach resort.. The booking and everything goes smoothly for me..
But really not worth it lo. So don't ever join any kind of vacation club.. really not worth it..

Anyone out there stay at any leisure holidays Resort before. Please write your review here. Im new to the Leisure things and so far I only been to Langkawi. About other please review if you stay before.

Hi Yahiko,

I've attended Leisure Holiday 'sweet talk' too...The offer is too good to resist as i remember, you will be able to get back your money after 30years right?
Frankly speaking, i think they home resort is not in good condition..some of them are due to bad maintenance. What do you think about Perdane Beach Resort, is it ok?

As i know the 30 years cannot take back the money you give! only the 50 years packages can...

Perdana beach resort is very okay for me~ near airport, near pantai cenang and its night market...
The building mayb old in the outside but the room is okay~ can give 3 star la! ahhaah

i've just came back from our family vacation in bali last 2 week by using the SIVC point.. so far it works fine for me

i've joint the SIVC for 2 years, and didn't manage to book for holiday during my first year due to not enough annual leave.. however after appealing to the SIVC, they had allowed me to utilize back my first year point.. which i have use to get 2 unit apartment in jayakarta bali residence in bali for 3 days.. the place was great..

my experience for booking... it happens during the peak season of august in bali. i had tried to call almost all budget hotel at legian area however all fully booked.. i can't change the date because i've buy all flight ticket for all 9 family member.. i try my luck and sent my reservation form witihin 1 week before the travel date and i was lucky that they had process it and give me confirmation within 3 days.. it was great.. no additional surcharge required and process work smoothly for me.. i save more than rm2000 that i used it for shopping... hehehe..

maybe thats my luck... after using the first year points that i got for the 2 unit apartment for 3 days, i still have balance points enough for 2 more days accommodation plus my unused 270 points for this year...

any use RCI before? how is the process?

Just been sweet talk by them this afternoon at Matta Fair KL.
Price is abt RM16K now for 7 night per yr package.
Bad point about the talk is after they talk to u, you have to decide yes or no to the package. Once u say no, they said u are not allow to join the club anymore in the future.
Not sure if others have the same experience.

Such a rude way of doing business.

I went to the MATTA fair this afternoon with my sister. Not long after that, I was attended by a girl from Leisure Holiday. I know instantly that this is not the right 'investment' for us. The girl that attended us said that there is no obligation to join after we heard their 'speech' for about 30mins (actually its over an hour). Then i asked how much is the membership fees. Then the girl said, she wanted to review all the benefits first before telling us the fees. We agreed and started listening. After she finished talking, she said she will asks for the manager to tell us the fees. Then the manager came and long story short, full membership fees RM16,000.00. Down payment RM4,800.00 after he revised the price. After we said that we don't want he kept insisting and said to me "come on laa.. be a man..." WTF? He showed his card and it stated there vice president. If his attitude as a VP is like that. I will NEVER trust my money to his company.

My advice to everyone, please don't easily get influenced by these people. RM16k is a big deal and they should not force us to make the decision on the spot. I'm not saying that it is bad and no one should not join, NO. Just keep in mind that, if this is how they treat their customers or future customers BEFORE they got the money... haih... imagine what would happen AFTER they got your money. Please think wisely.

This post has been edited by gha4: Sep 7 2009, 01:32 AM

Deqna,

How come you are so lucky? As for my case, i'm very dissapointed with SIVC. Everytime when i tried to make reservation with certain date, after taking their own sweet time, they will usually come back and tell me that the date that i wanted is not available. Do you want to try other date? Hello, i've booked my flight ticket. How do you expect me to change my itinery to suit your given date? WTF? Our last booking is French Riviera, they have written clearly in their website, magazine that minumum booking is 7days and only can check in on Monday. But when we tried to book 9 months in advance, they were telling us that, our preferred date is not available, next available date is on Saturday, what the hell? Why set the rule and not following it? Fine, finally we have decided to tolerate and accept the offer. The apartment is very very simple, do not even have a twin bed somemore, no air cond(hello,this is summer!!!!) and the worst part is need to pay for the electricity bill. I mean what is this? Is this Sunway standard?

Next experience is when we tried to book the accomodation in Phuket, previously they have 4-5 choices of hotels. Unfortunately when we tried to reserve, "Sorry, there is not longer under our made available resort!". Now there is only one hotel made available in Phuket and that hotel is also fully booked. My god, what is this? I've tried to reserve atleast 6months in advance. Their website is not updated regularly, the newsletter will be sent to us once is 6months. Next time, can you atleast send us some email to notify us about this? I mean, why do they remove most of the phuket resort, don't they know that Phuket is one of the most famous spot for vacation?

Hello sunway, i know this is not your fault, but can you atleast make sure that one of your affiliated 'Sunway Internation Vacation Club' is not performing below par too much. THanks

RCI offered from TANCO ?

Haha, i've experienced that too...if you tried to negotiate the price, it will really go very very low...But i simply do not trust them!

Gosh....never knew that there are so many bad reviews on vacation club membership.

Me & bf just signed up the Swiss Garden International Vacation Club last few mths.
Dunno why we will sign up the package also. haih............really convincing sweet talks.

Now after reading so many reviews, felt so scary......cos will going to book hotels soon for trip.
Really afraid problems will arise soon.....T_T

Moniueyong, there is no need to scare....probably different vacation club operates differently...probably Swiss Garden International Vacation Club is not that bad?

Do you mind to share with us how much you bought the package?

anyone here using leisure holidays~ Im now dying~ I book for KL resort and they say my point is not enuff so I ask to transfer advance point and they say cannot~ shitlah~ before sign up they say can not say cannot!

Huh? Can you share more details with us? Did you just join and then they said you don't have enough points or what?

I never trust all this Time sharing vacation thing, my experiences is that you will never fully enjoy the benefit promised.

For example, some hotel will allocated certain number of rooms for Time sharing only, and a lot of limitation, like only weekday only etc etc, so like you guy experienced, most of the time, you will not able to get the room you wanted.

please take note that some of the time sharing vacation plan is actually managed by third party rather than the hotel itself.

i join last july in penang Matta Fair...
they say i have to pay at least half year instalment only can take advance point.. so end up we didnt lo...
the feedback was fast.. i think they get many complain dy

Well, in my opinion i think pay half year installment then only can take advance point is quite fair...As for SIVC, you have to pay atleast 50% of the total price then only you can utilise the points. The worst part is, in order for you to utilise the advance points, you have to pay the maintenance fee in advance too....:'(
Stupid Sunway,shame on YOU!

If anyone have complaint on time share please visit www.nccc.org.my.It is a National consumer complaint center.Im a way timeshare member.Im also not satisfy the service and the package i join.Because the sales person hide many T&C and at the end asked you to sign and not giving you time for think.Just a simple question you can ask the salesman,how mny hotel room did way reserve from local or others country?As i know Legend water challet only less than 5 rooms.Let said sivc had >1000 members how can it fulfill all member.I also sucspect same as other's country resort/hotel.You must think on your side as member what benefit i can get.Why i need to reserve a room before certain month for my vacation.Is it worth i pay so much but need to Q for booking?V r member and oso consumer.I hope all of members who not satisfy complaint to timeshare company else report to government www.nccc.org.my.I hope Malaysia government need to concern on it.Better anti all time share activities else more victims.Whether the company is a big corporate or not,legal or illegal.Just BANN it!

This post has been edited by Anti_TimeShare: Dec 1 2009, 11:38 PM

Wow, relek bro. You opened a new account to anti_timeShare? Mind sharing with us some of your painful experience so that someone who haven't join timeshare wouldn't fall into their trap? As i know, I think for Legend Water Chalet, they have only 2 units. FYI, SIVC has >3000 members last year. So, you do the math. Shame on Sunway Group!!!!

Slightly off topic but any one have any ideas where I can sell my Leisure Holidays membership.
Already had it for a long, long time.
Don't think it is the points based membership.

sunway has priv like these. can ask at the sunway hotel business desk

Sunway, Swiss, Heritage. Why you would like to join?

Hi...just joined the forum. I am a SIVC timeshare member for 2 years now. Bought the Platinum package for RM10K ++. Gotta pay that amount in four years.

What are the chances that I stop my monthly payment? Will they take action against me? M not that diligent in paying the installment either. I had tried to cancel my membership, but no success. They said, they've given 10 days cooling off period of which i can decide not to join this membership. Honestly, I can't recall, when did they say that during the sweet talk session. And I haven't even used the points ever since i became a member.

I know, I fell for the sweet talk.

Now, all I want to do is not pay them anymore. Any ideas/advice?

I'm svc member too. Anyway to cancel this contract ?

This post has been edited by lsyeong: May 20 2010, 11:57 PM

I dont' think it is wise that you stop the payment..it is simply not worth it for u as you have paid for 2 years. Btw, how much u pay per month? If u cancel now, u'll lose everything. Unfortunately, that cooling off period is really stated in the agreement, just that during the sweet talk they never explain to us. The question is: do you really go and enjoy the resort? If u really enjoy it, then i think it is still ok.

I have another painful experience with SIVC recently. As i tried to reserve made available resort oversea, took them 2 weeks to come back with my 3rd choice selection. 2 weeks? Fine, never mind. Ask them few questions through email, they totally turn a deaf ear to me. What the hell? Ask for resort information, they send me a low resolution JPG, printed it out and enlarge it with magnifier also can't read properly. I requested again, this time they totally ignore me. Is it really that hard to send me resort information?

Any place that i can complain to this? Everytime when i wrote in email to general line to complain, a lady name Shireen Wong will reply with a very sarcastic note. Their motto is: You can complain any time u like but you can never leave!! Stupid Sunway, shame on you!!!

To all brothers and sisters here, do not fall for their trap and join timeshare.

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Added on May 21, 2010, 10:28 pmHi there,

When did you sign up for it? If it is below 10days, it is still under cooling off period and you can walk into their office and cancel right away, but beware their boss, an old lady, I think if not mistaken Natasha or something, she is really quite convincing. Don't fall for their trap. We got up to the second step and fall for that old lady sweet talk.

This post has been edited by minthiam: May 21 2010, 10:28 PM

I'm around one year. As I'm not really using it so just want to cancel it. Any one experiEnce with it? pls share if there is anyway to cancel it cause it really not really useful for me

Around one year, you utilise their inhouse installment or they bill every month and you just go and pay it? Around one year, meaning that you have paid around RM6K already. There is no way to cancel, unless you don't pay and they forfeited your membership. I think it is not worth it, i think you can sell the membership to someone or sell the rooms out, mind telling what is your membership? Platinum even or odd?

Hmm... SIVC again.... my dad now currently in some issue with SIVC ... they have salesperson who just ask you to sign on empty forms and say it for "standby" purpose and then send it up to bank to start recharge your credit card when you say to them you are no longer interested.

Even with police reports made, they are still taking it up that the legal documents are legally signed .... guess what... the salesperson also left SIVC already.

SIVC relationship managers? well... they will only help you if you want to give money to them ... not when you ask for refund.

I think if we setup a group of people who wants to complaint SIVC or take legal action against them ... the numbers of people would be interesting to see.

Totally true, when you request something from them, they just totally ignore you. They are only efficient when come to collection.

not only vacation club is bull-shit.. ANYTHING that u have PAID in advance for, will b a total shit thereafter. simple!! monies paid, lost all bargaining power. they will just full around your nose lo.. i had a verrry bad experience with my current vacation club too> regent (RVC)

anyone selling their SIVC diamond ver? what is the cost of transfer? any caveats? RCI transferrable also?

I am selling mine, anyone interested?

SIVC? Cool down bro, when did you join this club? Is it worthwhile to sell it now?
Just out of curiousity, is it easy to sell off the membership? Have anyone sold their membership before?

Anyone here had any experience with the Legend Vacation Club?

I think you can refer to the previous post, there are quite a number of people had some interesting experience with Legend.

my parents and few of our family friends join RCI like almost 15 years ago.
everytime we go on holiday, these RCI units have never failed us. their units are clean, comfy and fully furnish. of course, you have to plan your holiday at least 8 months before. normally we travel in december and we book the RCI units by april/may.

maybe it's my luck.. so far i have no problem using my SIVC point. i have just use it for the third time for my holiday in beijing last october. i just make reservation witihin 2 weeks before my departure.

Hi,
So nice? Which hotel did you stayed? Beijing Lu Song Yuan Hotel?

hey guys, i'm new to the whole vacation clb thing.. Just signed up for Country Homes Vacation club. Flagship at Palace of The Golden Horses. Seems attractive, total price was RM 23k after discount, 7 nights entitlement for alternate years. 38 years. Any comments on them?

Hi all, I read your feedback and new to this forum. However, i just want to share my experience to you guys so that in future, it wont happen to you. we purchased the time sharing vacation club with sivc last year 2010. and went ahead to book for our overseas trip in advance by 8 months for planning. Yet, after all those planning and money spent, to my family's horror on the day we reach the affiliated hotel where bookings are confirmed, the affliated hotel has closed down.

We were left by the roadside with luggages tramatise without accommodation !! A very bad experience, eventhough hotel was already closed for two weeks before our departure, sivc failed to inform us on this matter!!

I was wondering how many people are caught in this situation and not reported in news/forum?

So the next round you intend to purchase a membership, pls be very careful when you are going to pay so much money for it.

I will never believe timeshare again! Been 6 years of Berjaya Vacation Club member but never never enjoy all of their so calles home resort & the worst part is member still need to pay for berjaya own resort example berjaya redang...now u know why vincent tan become malaysia top 10 richest man.
Good luck to those who sign up timeshare

wow...that sounds like sivc! They are getting worst these days...
hi tk1888, can you share with us which hotel is this? So that we can becareful when the members make reservation next time!

It's the elegance suite hotel. They have taken out the hotel name at the website. Until now, sivc are not willing to compensate.

Its the same shit with Berjaya Vacation Club. Previously there are at least 3 overseas home resorts but they have removed it since 2 years ago if not mistaken and up until now yet to replace with any resorts that are on par with the removed resorts.

whichever of you who have Sunway international vacation club, ever complained before to them? Was anything done?

Complain after complain but they just sit on it and do nothing. This is what i get if i complain about sudden shut down of certain resort:

For those who are tempted to sign up with any vacation club and not only SIVC, but only Swiss Garden, Golden Horse, Berjaya,etc. I think you better think twice, i'm pretty sure you have better way to save/invest your money then dump it into vacation club. There is no way back!

Hi all, I've created this blog to help all SGIVC members connect and help each other make the SGIVC experience a less painful one (while waiting for god-knows-who to come and buy our membership).

Please visit: http://sossgivc.blogspot.com

We have signed up SIVC for 2 years now, touch wood... so far so good. The booking takes only 2-3 days to confirm and both our bookings are available. The resort are nice and location also not bad. I suggest all SIVC member to do some research before bookinig those made available resort. We decided not to use SIVC for our Europe trip. This is a result of months of research. We've found out that SIVC made avialable hotel in Europe is not even close to where we wanted to go. Then we also found out that RCI hotels are not at good location either for our plan. Therefore, we decided to make our own booking. Yes, it costs extra $ since we cannot use our SIVC points. But this decision has made our trip a wonderful one. We planned to visit those places we like, then decide for hotel. We have no stress during the trip. It "fits" our purposes.

For fellow SIVC members out there. We can help to make SIVC better by sharing our experience in travel planning. Since we have signed up and spreading bad experience will not help us. Let's be positive, share with SIVC members on those good resort and travel plan by using SIVC. I am sure we will enjoy our "remaining days" with SIVC. I shared my experience in tripadvisor, and so do many others, browse thru this site.

For those who is yet to sign up. I advice you not to make decision on the spot. Unless you have research and wanted to join a VC, dont just sign up because somebody "sweet talk" you. We joined SIVC without extensive research and ended up as member because of some "sweet talk". But luckily we have already decided to join a VC (since I want to make sure we force ourself to plan for holiday every year), so not too bad.

So far, I am a happy customer of SIVC. I am sure you can also be one. Good luck.

This post has been edited by moneyworks: Jun 14 2011, 02:17 PM

hello..

I'm a palace vacation club. I feel regret to have it because I didn't get good services from the customer services. Very sucks agent name silam. call and emailed her..but no respond at all..try to book roms but it always full. Now I never use my privillge because the above reason. COuld somebody help me how could I use this privillege effectively, so my invensment on this will not such a waste that i would regret along mylife. Please ..maybe there is some tips..

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Added on June 17, 2011, 10:54 amsorry..forgot to ask...how could I rent my rooms...and how can I promote it to others , at least If I can't use it, I can get some profit by renting it...can I exchange the whole 7 night will full body checkup? right now i have no body to guide, because my agent and their customer service si really SUCKS


This post has been edited by miyuki_2: Jun 17 2011, 10:54 AM

hi everyone...would like to ask if anyone have ever tried to cancel or terminate their vacation club membership?...is it possible to cancel or terminate our vacation club membership after the cooling-off period?...if yes, what are the steps or procedures?...pls advice...

thx

rgds

i thik cnt

I've bought the membership from Legend Wordwide Holidays and haven't use it although I've finished paid the installment.

Now, I'm planning to go to NZ or AUSTRALIA. Try sending them emails yesterday for list of hotel in both countries but till now still haven't receives any feedback...

Starting to getting on my nerve already...

I don't think you can cancel or terminate after the 10 days cooling off period. The only thing that you can do is sell off your membership or do not pay your yearly maintenance then your membership will automatically freezing your membership and eventually cancel your membership. But what do you get out of this? You don't spend RM10K or RM20K or even more then you skip the maintenance fee and eventually caused your the membership right? Once you sign up the vacation club, don't expect to utilise the entitlement immediately. From what i know, you have to pay minimum 30% of the membership cost then only you can start to utilise your entitlement. So, please think before you sign up any vacation club. It is a one way traffic and irreversible. The sweet talk is also over upon cooling off period expiry.

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Added on July 3, 2011, 9:10 pmLatest update, i notice that sunway vacation club has cancel all the made available resort in europe,kenya and australia. So the only made available resort left is in Asia. Like usual, they do not even bother to inform its member at all...so beware. With Matta fair is on its way next month, don't fall for their sweet talk and sign up blindly.

This post has been edited by minthiam: Jul 3 2011, 09:10 PM

Hi all,

i m sivc club member.

So far i went to Port Dickson , Malacca . all the trip are pleasant.
This coming Oct i will go to Australia Gold Coast. i have make reservation in beginning of year.

But want to share... just found all those oversea like Australia, Uk, Spain , Portugal been remove from the website. not sure what happen.

Haha, what a lucky girl.
As what you mentioned is quite true, all the australia/europe hotel has been removed permanently. I have double confirm with the SIVC with that, they told me that "Sunway International Vacation Club reservers the absolute right to change, revise or replace the whole or any part of the Made Available Points Resorts without notice."
So, please do yourself a favour, check with them before departure. You don't want to end up like tk1888...

I just joined the club in June. To my surprise, within these two months, the club has cancelled its affiliations with a number of overseas hotel. Currently, their overseas hotel are limited to China, India, Philippines, Thailand, Cambodia, Vietnam & Indonesia. None of the hotels in European countries and Australia is available - these are the places that I planned to go when I signed up the membership. I felt cheated and is considering to bring up this matter to tribunal. If you guys are having the same intention please let me know so that we can bring it up together - stronger case.

Today, I wanted used it for my Hong Kong trip next year, when checking on the SIVC club website, Made Available Hotel become lesser and limited.
Then, i try to email them on the RCI membership, they reply me as follow:

"Kindly be informed that the affiliation agreement with RCI expired on 15 July 2011 and Sunway International Vacation Club (SIVC) has decided not to renew the affiliation agreement on the grounds that it was not in the best of interest of the SIVC timeshare scheme and its timeshare members.

Further to this, to ensure continuity for our timeshare members to enjoy exchange privileges, SIVC has chosen to enter into an affiliation with Interval International (II). For the benefits of SIVC members, SIVC shall continues providing 2 years free membership under the Interval International (II) affiliation. Attached is the form for your further action."

For the Interval International affiliation, dun have any Hong Kong/Macau hotel. So depress and disappointed on Sunway. Really speechless on it. More and more downgrade.....haizzz...anywhere can make complaint and useful which can take action to Sunway.

SIVC had CHEATING their customer & i'm the one of victim.

The latest new of SIVC had remove all europe's hotel include Australia hotel & so on.

I had post the list & only had several hotel in there. All the RSI are fail to use & all member are fail to travel to others country by using RSI.

During time sign up, the sales person din't tell us & keep confirm us as SIVC got soooo many hotel outside & with RSI we can travel all around the world. Now, all gone ready.

How to do with it & how can i claim my money back????

Please help..

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Added on August 16, 2011, 6:24 pmWho else got experience in make complaint or sue SIVC.

They got the world MOST Low service & NO responsible in operate the SIVC:

1) 1 booking need me to follow up myself & they din't reply at all.
2) I had waste my time to CALLING them,
3) MULTIPLE time in email & they still din't receive. At the end tell me that late booking & hotel are fully book.
4) I had waste my time to go direct to the service center & make confirmation. But still need to wait.
5) I got no choice to apply for leave to make confirmation of hotel direct to SIVC.
6) We paid money for service but i think we paid money to get in trouble more than service.
7) Service person din't stable, A person din't know B colleague's info to followup. LOW system & din't know what kind of system they are using.
8) Every complaint through phone & need their trouble shooting. They must reply: through email & we will contact you back soon. Then, do nothing.
9) I feel like they are using a legal license to make cheating money to public. And they still got the legal raw to take our money without any responsible.
10) During sales explanation, they had well train their sales person to use the side way & make us believe that SIVC had all the better service & with it we can travel to our dream country. But at the end, they said NO hotel at all & use the hidden raw to thread us back & said:

'Sunway International Vacation Club reservers the absolute right to change, revise or replace the whole or any part of the Made Available Points Utilization Table and resorts without notice, prior or otherwise.'

11) During explaination: They DIN'T tell us what risk we have to having SIVC. And I still in clear memory that their said that are NO RISK to having it & so many people rush for it.

I join it because of RSI, now RSI totally fail in use. What for if we stay in a local hotel that almost same price with outsider booking. And the most important i got headache to make my booking by paid all my money to SIVC????

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Added on August 17, 2011, 9:13 amI don't know how to do with it. Do you know how to sue SIVC.

They got the agreement & use the hidden raw inside to fight back. I hope really got some one can get the point to sue them...

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Added on August 17, 2011, 9:23 amtoooooo late for the member who had join here. I found here because of feeling cheated by SIVC & try to find out where can help us. Its that any other's way to let the public know their cheating skill?

Before sign up, all possible & no risk. After sign up, all the thing had change to opposite.

Until now, they still keep calling public with free voucher & convince them to join in. Its really terrible....

This post has been edited by johnyon: Aug 17 2011, 09:23 AM


Attached File(s)
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Aiyoo,a lot of negative comment over here..to show agreement of suggestion by mr. moneyworks, i want to share some of my experience(which is not a bad one).

Me n my wife joined the SIVC on early 2010,where we got the invitation to join by the lure of complimentary hotel stays (we were just married then)..the one big reason that we joined the SIVC is that we just want a HUGELY discounted price on hotel stays for the rest of our lives..i guess u guys already know the formula already;

Accomodation-wise
1 trip to London(without SIVC) = RM7K +- (average 3-star hotels for 7 nights)
RM30k +- (pay for SIVC) = Trip to London once per year(7 nights),for a lifetime

* This is only an example

So,on that alone,we've decided to join..of course we didn't plan to go to our dream vacations right away,we just thought that it would be very wise to buy it now,when the price is still low(in our opinion)..can't imagine what will the price be in the next 10 years,could be increased dramatically,given the current global economy..So far,we've fully utilized the points that we're given to us each year (540 pts to be exact)..but,instead of going overseas,we just use the points for hotel stays in malaysia..we don't want the points go to waste..plus,we are VERY FORTUNATE to have a very friendly salesperson(the same person that persuaded us to join in) where she explains thoroughly what i needed to know when asked, each time before we're going to make a booking.

Maybe we have yet go overseas,that's why we don't have too much problem..but for now at least,we're happy with the decision to join SIVC. If we can't go overseas,we just use it within malaysia..and that's that..their CS also reminded us of the points that is expiring in the coming months..that is why we managed to used up all our points last year(by shopping in Penang,hehe)

Then, you are lucky that person in charge can follow up you.

I had use my point at Sunway Pyramid too, just getting headache during booking.

The most important is start from Mac2011, ALL oversea hotel at RSI unavailable. This is a serious problem for us.

Why i join, the point are clear & easy. Cheap & for future.
Let said; 1 trip to London(without SIVC) = RM7K +- (average 3-star hotels for 7 nights)

With using RSI, i just need 270 point (270 x RM3 = RM810) to get
A) '3-star hotels' & about (I don't think SIVC got contract more higher than 3 star)
B) for '7 nights' &
C) for '3 Room'
* mean can travel together with 6 person by ONLY RM810.

That is the point. I hope you got what i mean.

If go to local hotel, its not quite different between SIVC with normal BUT SIVC still more lower than normal price, this is true & i absolutely agree with that. During promotion period, SIVC will become more expensive then.

Of cause if we look for future, its really good for us to invest. Just the problem we facing is the starting point of SIVC, they had make us feel unsafe & uncomfortable with their progress. Last 6 month i still get a good news ofrom the sales department said that Tambun Sunway will have hotel in SIVC too & still got more hotel from around the world will get in to the RSI hotel planning.

Now, the tambun not only din't have any hotel for SIVC. In fact, the hotel from all around the world which exist in SIVC name list all unavailable.

Now a day, just got 8 country got hotel for SIVC include Malaysia. They were China, India, Philippines, Thailand, Vietnam, Cambodia, Indonesia & Malaysia.

I'm a SIVC member, and I'm encountering very poor & bad service from them recently, unlike previous 1-2 years..

1) Email reservations not replied for up to a week. I have to send reminder after reminder.

2) Called but no response. The call is through but noone seems to be picking up the phone.

Not only SIVC have this problem, all others also the same

thats why i everytime fark up those ppl who sell timeshare.

If you don't know your company products please dont sell

Haha,i don't think they don't know their products. In fact i think their know their product far too well but then they are only providing selective information. We, as inexperience customer most probably do not know how to probe for the negative part and eventually all fall for the timeshare trap. So please, think really carefully before sign up any timeshare...

The problem is how to let the others know about this case. When they find out had being cheap & finally find us. Its pointless to warn it here.

Its that any other way to let as more people know this as as possible?

Hi all,

Do anyone know SIVC emails/phone numbers other than the one that they put on their website officially?

I booked a room (got my confimation slip) with them to Sunway Hotel Seberang Jaya to checkin tomorrow. But I called the hotel and found that the room was not booked from SIVC to the hotel.

I am trying to call them up and email them to check for me on my booking, but since this morning 10AM until now I don't get anyone to attend the official line number, and email no respond.

Appreciate if anyone can give me an escalate number to call up.

Thank you very much.

While its too late to reply you, but i hope others can get some...
This is the number i have:
SIVC Club: 03 5639 9221
Sales person 1: 017 3680 310 (Jackson) (junior)
Sales person 2: 016 2112 615 (Terence) (senior sales)
Sales person 2: 018 6651 744 (Terence) (senior sales)
Sales manager: 03 5639 9320 (Wahak)


Last month i still got the phone can by SIVC sales service call me to meet them to get free voucher. It seem they don't have any updating data between sales department & service center. They still using the skill of choosing number which get from maxis, celcom, digi & so on (don't know how they get our data) to continue cheat the others public to join them.

Never ever join any vacation clubs.

Hi all...if we join less than a year, can I stop paying the monthly installment and eventually SGIVC will terminate my membership? Will they charge me in court or something? I have yet to use their service. I don't care about not getting refund.

Please advice!

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