SIVC had CHEATING their customer & i'm the one of victim.

The latest new of SIVC had remove all europe's hotel include Australia hotel & so on.

I had post the list & only had several hotel in there. All the RSI are fail to use & all member are fail to travel to others country by using RSI.

During time sign up, the sales person din't tell us & keep confirm us as SIVC got soooo many hotel outside & with RSI we can travel all around the world. Now, all gone ready.

How to do with it & how can i claim my money back????

Please help..

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Added on August 16, 2011, 6:24 pmWho else got experience in make complaint or sue SIVC.

They got the world MOST Low service & NO responsible in operate the SIVC:

1) 1 booking need me to follow up myself & they din't reply at all.
2) I had waste my time to CALLING them,
3) MULTIPLE time in email & they still din't receive. At the end tell me that late booking & hotel are fully book.
4) I had waste my time to go direct to the service center & make confirmation. But still need to wait.
5) I got no choice to apply for leave to make confirmation of hotel direct to SIVC.
6) We paid money for service but i think we paid money to get in trouble more than service.
7) Service person din't stable, A person din't know B colleague's info to followup. LOW system & din't know what kind of system they are using.
8) Every complaint through phone & need their trouble shooting. They must reply: through email & we will contact you back soon. Then, do nothing.
9) I feel like they are using a legal license to make cheating money to public. And they still got the legal raw to take our money without any responsible.
10) During sales explanation, they had well train their sales person to use the side way & make us believe that SIVC had all the better service & with it we can travel to our dream country. But at the end, they said NO hotel at all & use the hidden raw to thread us back & said:

'Sunway International Vacation Club reservers the absolute right to change, revise or replace the whole or any part of the Made Available Points Utilization Table and resorts without notice, prior or otherwise.'

11) During explaination: They DIN'T tell us what risk we have to having SIVC. And I still in clear memory that their said that are NO RISK to having it & so many people rush for it.

I join it because of RSI, now RSI totally fail in use. What for if we stay in a local hotel that almost same price with outsider booking. And the most important i got headache to make my booking by paid all my money to SIVC????

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Added on August 17, 2011, 9:13 amI don't know how to do with it. Do you know how to sue SIVC.

They got the agreement & use the hidden raw inside to fight back. I hope really got some one can get the point to sue them...

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Added on August 17, 2011, 9:23 amtoooooo late for the member who had join here. I found here because of feeling cheated by SIVC & try to find out where can help us. Its that any other's way to let the public know their cheating skill?

Before sign up, all possible & no risk. After sign up, all the thing had change to opposite.

Until now, they still keep calling public with free voucher & convince them to join in. Its really terrible....

This post has been edited by johnyon: Aug 17 2011, 09:23 AM


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Then, you are lucky that person in charge can follow up you.

I had use my point at Sunway Pyramid too, just getting headache during booking.

The most important is start from Mac2011, ALL oversea hotel at RSI unavailable. This is a serious problem for us.

Why i join, the point are clear & easy. Cheap & for future.
Let said; 1 trip to London(without SIVC) = RM7K +- (average 3-star hotels for 7 nights)

With using RSI, i just need 270 point (270 x RM3 = RM810) to get
A) '3-star hotels' & about (I don't think SIVC got contract more higher than 3 star)
B) for '7 nights' &
C) for '3 Room'
* mean can travel together with 6 person by ONLY RM810.

That is the point. I hope you got what i mean.

If go to local hotel, its not quite different between SIVC with normal BUT SIVC still more lower than normal price, this is true & i absolutely agree with that. During promotion period, SIVC will become more expensive then.

Of cause if we look for future, its really good for us to invest. Just the problem we facing is the starting point of SIVC, they had make us feel unsafe & uncomfortable with their progress. Last 6 month i still get a good news ofrom the sales department said that Tambun Sunway will have hotel in SIVC too & still got more hotel from around the world will get in to the RSI hotel planning.

Now, the tambun not only din't have any hotel for SIVC. In fact, the hotel from all around the world which exist in SIVC name list all unavailable.

Now a day, just got 8 country got hotel for SIVC include Malaysia. They were China, India, Philippines, Thailand, Vietnam, Cambodia, Indonesia & Malaysia.

The problem is how to let the others know about this case. When they find out had being cheap & finally find us. Its pointless to warn it here.

Its that any other way to let as more people know this as as possible?

While its too late to reply you, but i hope others can get some...
This is the number i have:
SIVC Club: 03 5639 9221
Sales person 1: 017 3680 310 (Jackson) (junior)
Sales person 2: 016 2112 615 (Terence) (senior sales)
Sales person 2: 018 6651 744 (Terence) (senior sales)
Sales manager: 03 5639 9320 (Wahak)


Last month i still got the phone can by SIVC sales service call me to meet them to get free voucher. It seem they don't have any updating data between sales department & service center. They still using the skill of choosing number which get from maxis, celcom, digi & so on (don't know how they get our data) to continue cheat the others public to join them.