I'm a SIVC member, and I'm encountering very poor & bad service from them recently, unlike previous 1-2 years..

1) Email reservations not replied for up to a week. I have to send reminder after reminder.

2) Called but no response. The call is through but noone seems to be picking up the phone.

Hi, I am SIVC member and facing terrible service from them. My entitlement is going to expire this coming December. I have been trying to make reservations since September.

Most of their response is, sorry, fully booked. Sorry fully booked. And guess what? They only reply to you after a week, that if you are lucky. I have to send emails over emails to chase. How am I going to finish up my points then?! $%#$%#%$?! WTF service is that?!?!