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Maxis OFFICIAL MAXIS WIRELESS BROADBAND COMPLAIN, Complain to MCMC

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lionheart23
post Mar 27 2008, 11:29 AM

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how many of you has complain to MCMC about the maxis wireless sucks?

From what I know, maxis won't even bother about MCMC, they don't care for it.

MCMC only works for streamyx, digi and astro. I had experience complaining to these 3 service provider, they really call me to apologize and fixed the problem. But when come to maxis, they did call me and said it's not their problem then just hang up the phone =.= WTF ?!

I think MCMC should take a more strictly action on maxis!!

shenmui
post Mar 27 2008, 12:17 PM

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From: Bangi Lamo...........



Count me in.......
yimingwuzere
post Mar 27 2008, 01:25 PM

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QUOTE(clautee @ Mar 27 2008, 11:14 AM)
Refer to the links below, could our efforts just in vain?

http://www.maxis.com.my/personal/broadband/termncon.asp
5.3.1  Each customer's total usage per month shall NOT exceed 3GB of data volume transmitted (total upload and download usage). This is to ensure that no individual hogs the bandwidth at all times.
*
They advertised their product as having unlimited bandwidth. This line therefore shows they are misleading their customers with false advertising.
TSbytefreezer
post Mar 27 2008, 02:37 PM

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QUOTE(yimingwuzere @ Mar 27 2008, 01:25 PM)
They advertised their product as having unlimited bandwidth. This line therefore shows they are misleading their customers with false advertising.
*
Yeah, you are right. We shouldn't focus at the agreement thingy. We shud focus more on the Trade Practice Act. Therefore, if any one got such knowledge regarding to this act, feel free to post your comment here.

Unlimited Broadband Access? Hell no! vmad.gif
Supermonkey
post Mar 27 2008, 03:42 PM

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I've voted, count me in. Thanks!
ashrafinaz
post Mar 27 2008, 09:38 PM

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arrgghhhhh!!!!!super duper tension today....can not connect the internet even single second!!! doh.gif ....asyik2 operation failed lar....system bz lar....WTF!!!!! vmad.gif mad.gif rclxub.gif
guntang
post Mar 28 2008, 02:38 AM

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Attached Image
27/03/08 - 24hr hogging? Yep! Just for testing. Just drop Advance to Basic Plan.

Pls try the following setting. Hope this will avoid DC.

Attached Image
Disable reporting

Attached Image
Select Network type

Attached Image
select manual connect.

Hope this will help brows.gif


Added on March 28, 2008, 3:34 amFair 101 cool2.gif

Let me explain about FAIR. Fair is something unbiased, win-win situation or average. In the case of your so called agreement, the interpretation of fair usage is heavily relayed on the concept of throttling each of your customers to benefit your customers (???)

For you dear MUCKSOS, I do not bind any contract to other user (other MBB subscribers). And this is implied vise versa. We have contract between us; we are customers, and you are provider.

Fair for you to layout 3 different plans with different price at different bandwidth. And it is fair for us to select any of them. Fair, right? Ok.

And now, you MUCKSOS are being unfair for not able to provide the allocated plans. Therefore, you already admit this allegation (unwillingly) by the following statements:

1.1 ...Maxis believes that all internet users should be responsible in their usage and how it affects other users ...
1.2 ...the available bandwidth is shared by all customers active at a particular point in time...
1.3 ...If the customer needs a 1:1 service and exclusive access to their bandwidth then the customer will need an internet leased line where there is no contention until the World Wide Web router.
1.4 ...To overcome this biasness, this Policy is in place to ensure all Maxis' customers have a good experience.
1.5 ...Maxis may, from time to time, change this Policy without further notice to its customers. Please visit the Maxis Broadband web page periodically to determine any changes to this Policy

#1.1 What an errrrr. You are telling me that NOW I am responsible for other subscribers? You the one that having short supply AND you asking us to use less for sharing? For your info, my bandwidth has never ever pass over your bandwidth limit.

#1.2 Now you telling me that my Basic Plan is overlapping with unknown subscribers? Bandwidth sharing? I think you need to attend a Bandwidth class in communication.

#1.3 We are not asking 1:1 service. And we perfectly know about that. We want Power Plan:Power Plan, Advance Plan:Advance Plan, Basic Plan:Basic Plan. Fair right? doh.gif

#1.4 You are the bias. shakehead.gif

#1.5 Meant you changing from good to bad? shocking.gif

PS: Your site rarely update such failure or apologies or support.


This post has been edited by guntang: Mar 28 2008, 03:34 AM
clautee
post Mar 28 2008, 11:11 AM

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I think MaxShit did retract the "Unlimited" word in their website...D*mn smart vmad.gif vmad.gif
prasys
post Mar 28 2008, 12:06 PM

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Maxis site doesn't even get updated. They update once they feel like updating it. There is no announcements or what-so-ever. Last time at least JARING keeps its users up to date if they are going to do any upgrades , or if the International link is down whereas maxis is trying to be a smartass and showing that 'Ey , Look lets screw our customers up by tricking its a simple plug and play broadband and lets do it'. Best part , they have no reaction and their technical department doesn't even know whats PPTP (VPN). Beat that guys. Its a broadband service being run by retards. Now great I am stucked with them for god knows how long.

Secondly , Maxis is known for its well known false advertising. From day one (the time when I started to use Maxis mobile) , there is always hidden charges and best part they dont admit it. Whoopie. Its like kuku saying , One way contract with the Devil. You dont look back , they'll make you a pauper. Thats Maxis

Maxis - Taking your $$$$ and making a profit out of it -
esssymanex
post Mar 28 2008, 07:43 PM

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I wrong poll already...count me in...this service very bad...wtf..
BBXiong
post Mar 28 2008, 11:31 PM

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QUOTE(bulibulizaimon @ Mar 25 2008, 12:18 PM)
I vote for yes.  icon_rolleyes.gif

Im satisfy enuf with this wireless bb. Its portable for me who are really moving a lot (damansara - kl - bangi). In term of performance, yup.. satifsy enuf with my speed. I posted my screenies before but i dunnow how to trace it..
QUOTE(bulibulizaimon @ Mar 26 2008, 06:04 AM)
Basic 384kb/s 
i thought ur speed is like 2M flying..in the end it's just 384 basic package??
if u signed up for that pakage, it means that u are a lite internet user, and would hardly use ur broadband to download stuff
and if i am correct about it, how on earth are u gonna use 20GB one month and got throttle???
plus, how hard is it to provide a 384kbps connection?? it's just 3G speed, we are talking about HSDPA now, not 3G speed ok
if u wanna say surfing net at 382kbps, even my 6680 also is capable on doing it with a maxis 3G sim card, so why is it that ur broadband, that specialize in internet service cannot do??

ok, even if u really exceed 20GB and got throttle, how much difference is 384kbps and 256kbps?? ppl are talking about advance package and power package being throttled into 256kbps...

if i signed up for 382kbps, i won be making noise here even i get only 128kbps, cos it's slow edi from the beginning, and it's just getitng slower in a not so obvious way

also, judging from ur words, u only use ur broadband for internet surfing, check mail, etc. All of this can also be done in 56k dial-up connection la, we all here are complaining cos of download, not just surfing net, and speed don really makes huge difference in surfing net, but it's very freaking important for downloaders
minami_blue
post Mar 28 2008, 11:39 PM

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yeah.. downloaders were damn suffering this 2 weeks..
my xunlei is totally cant move..
i feel like wanna break the modem wif hammer!!
raymannlucas
post Mar 28 2008, 11:41 PM

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maxis broadband...free to get cancer coz of the modem radiation...
BBXiong
post Mar 28 2008, 11:42 PM

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speed recovered to full speed after billing dat, try make me believe that this is not throttle

user posted image

user posted image

this are the screenshot that i took just now after discovering that my speed is back to normal after the billing date
the result of KL is slower cos there are massive burst package
TSbytefreezer
post Mar 28 2008, 11:51 PM

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Lame chettiar company. Speed recovered after 28th, which is today. Aih... 20GB bandwidth, how long can I stay uncapped? 1 week? 2 week? Nah~~ my fate depends on Ana-con-da's hand. sad.gif
studwo
post Mar 29 2008, 12:24 AM

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aiya.. all go write letter to mcmc la.. so mafan..
J.J
post Mar 29 2008, 12:50 AM

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Maybe you guys can expose this Maxcon trickery to all the internet users around the world if the authorities and concerned parties don't take any actions regarding this issue. This might give them some pressure if the whole world is having an eye on them.
elonjoy
post Mar 29 2008, 01:52 AM

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Wow, I never thought that this maxis produced such a brilliant scam. I think tmnet is much more better then..
prasys
post Mar 29 2008, 10:14 AM

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OMG Maxis the conguys has just fixed it (woohooo 20gb cap reset)

user posted image (before this it was like 56k modem)

user posted image

Speed Recovery , wow....Now lets see if they cap us back to 56K

Wow , maxis really cons people. They have big brains. Their main aim is to get as much of subscribers as possible and then con them. Its a one-way contract with the devil. You can't change your mind after that

This post has been edited by prasys: Mar 29 2008, 10:14 AM
guntang
post Mar 29 2008, 05:50 PM

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This is the very first time since I signed up 6 months ago; 100% download speed is achievable. At this particular time, my location (Gombak) is raining with thunderstorm. Very amazing!!! No disconnection!!! Good. And thanks for improvements.

While I'm mention about fairness on the previous section; I, myself must also be fair on my reporting of their service. I don't know how long this could last.

Anyway, this generally proves that is nothing wrong wireless capabilities in transporting data. Presumably that most of the users are currently active on the network; conclude my assumption that:

1 IF they actually have prepared, no troubles.
2 Capping is really not necessary; as long as within per subscribed plan.

Please keep up the service. I'm really hoped this speed can last. rclxms.gif


Attached Image
29/03/08

PS: i am not calling any bad name


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