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Maxis OFFICIAL MAXIS WIRELESS BROADBAND COMPLAIN, Complain to MCMC

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TSbytefreezer
post Mar 21 2008, 11:27 AM, updated 18y ago

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We are very unsatisfied Maxis Wireless Broadband Power / Advance / Basic Package subscribers. And planning to form up a group people and seek for solution to cancel the service.

I'm collecting a list of LY.N forum members who are also dissatisfied with Maxis, and send complaint letters to Maxis, MCMC and NCCC to ensure we either get what we pay for, or we can terminate our contracts without any penalties.

List of members:

1) bytefreezer
2) llhm87
3) bbxiong
4) jamkuwong
5) otailevel
6) M|cro
7) Vtec
8) nicvoo
9) cornelius_young
10) atlantis2007
11) ashrafinaz
12) multiplexer
13) zaqre
14) guntang
15) GeneJin
16) doinkz_gaara
17) r-care
18) jeremy05
19) Jack (Non-LYN member)
20) wch5274
21) nik0ns
22) rainsurfer
23) rationale
24) clautee
25) shenmui
26) Supermonkey
27) prasys
28) asidz13
29) mike_dua
30) karooz
31) kurikuraX
32) slingswish
33) mas
34) fcbarcelona-my
35) baby_din15
36) naim_mahmood
37) dcky
38) deale30
39) ghodack
40) TAGreptiles
41) uhavenot
42) kiDChan
43) mysubang
44) pink2
45) daminoster
46)
47)
48)
49)
50)

I don't want to see any random 'Yes' votes unless you can prove that you're getting good service (and post speedtest results as well)

For those Maxshit Cyber Troopers, please go back to your mama, and ask your mama to read this post!!!!
It's really tired to create an account a day, just to create this "undi hantu". Rest more, and see you tomorrow. smile.gif
So far this topic existed 4 days, and got 4 votes of 'Yes'.

Things to prepare before we go maxis tower (will update from time to time):
» Click to show Spoiler - click again to hide... «


This post has been edited by bytefreezer: Apr 22 2008, 11:36 PM
TSbytefreezer
post Mar 21 2008, 02:44 PM

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For the person who had the guts to vote for "Yes" but no guts to stand out and post the reason why, the reason seems quite simple to me.

YOU ARE ONE OF THE MAXIS CYBER TROOPERS

This post has been edited by bytefreezer: Mar 21 2008, 02:55 PM
TSbytefreezer
post Mar 22 2008, 02:31 PM

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Just came back from Maxshit Centre in TTDI after 2 hours of trouble shooting at that place, still getting the same old < 256kbps speed.
I went to Maxshit Centre because yesterday an operator told me that my hardware might be faulty. (<-- fairy tale)

So ended up getting another modem and go home to give it a shot. When I tested that idiot modem at home, still the same old shit speed. Then I called the Customer support to shoot some idiots, and finally after 30mins of romantic chat, I got confirmation from Maxshit that:

Bandwidth Usage Exceed 20GB Per Month Will Be Capped To 256kbps @ 32KBps

So, to all fellow forumers that are suffering now, please rise, and together we shall complain to MCMC and NCCC regarding this matter. And among you all, does anyone has some legal knowledge that can provide as a reference during this fight?

Solutions to seek:
1) Cancel that idiotic broadwidth limitation as we are signing for unlimited broadband at the first place
2) Termination of service without the unfair penalty.



Added on March 22, 2008, 2:44 pmThis con case is very simple to me. Maxshit waited a long time until there is enough of fish in the net, then only it start to implement the bandwidth usage limit. For those who know any non-forumer that is also suffering from this Maxshit, feel free to pm me their email or msn. I can add them into the list as non-forumers, and will inform them once we decided the action. Thanx.

This post has been edited by bytefreezer: Mar 22 2008, 02:44 PM
TSbytefreezer
post Mar 22 2008, 09:56 PM

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QUOTE(r-care @ Mar 22 2008, 08:29 PM)
Add me too. Hate this worst nail speed narrowband. Go to hell maxsuxks
*
r-care, i read about your experience in the Offical Maxis Broadband Thread. Not much you can do now, unless we all join forces and go maxshit tower one day and negotiate with them. IMO, the first step we should do right now is try to communicate with maxshit first before further action, such as complain to MCMC etc.
Anyone got a better idea in this situation? Do not surrender your neck to this Buatan Malaysia vampire, must fight back!!!
TSbytefreezer
post Mar 23 2008, 10:07 AM

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QUOTE(yongkailoon @ Mar 22 2008, 10:07 PM)
If things don't get better, have everyone to get multiple screenshots of their speedtest to be brought along when complaining so that it proves their service is really that bad. nod.gif
*
Yeah, that's right. I already got a few screenshots for this purpose. Will ask others to prepare those screenshots as well.


QUOTE(Lord_Destructo @ Mar 22 2008, 10:15 PM)
Heh! Today I just played my online game again. And you know what? My ping started to climb the longer I play. From 180 it went to 200 then 240 then 260.

Seriously Max sucks
*
Hehe, at least ur ping started from 180. My ping started from 300 and increasing. smile.gif


QUOTE(wch5274 @ Mar 22 2008, 10:17 PM)
hi
count me in also...
im tired with their service...
I already post my speed ....


Added on March 22, 2008, 10:18 pmehhh...
who the hell support the maxsuck..
their people?????????
or newbie
*
thanx for your screenie. I also wonder who so free go do all this idiotic acts. Erm... must be some troopers or fanbois i guess.


QUOTE(yimingwuzere @ Mar 22 2008, 10:36 PM)
^ cybertroopers or irrational fanbois.
*
Yeah, you are right.

QUOTE(guntang @ Mar 22 2008, 11:35 PM)
Just for update
[attachmentid=424008]
220308
*
Thanx for your screenie.

QUOTE(nik0ns @ Mar 22 2008, 11:39 PM)
count me in  vmad.gif
*
Welcome to the party. Are you a nikon fan? Same here smile.gif

QUOTE(BBXiong @ Mar 23 2008, 01:01 AM)
wth... is it those cybertroops keep voting for yes?? those who voted yes, another reminder, pls state ur reason, and also ur screenshot to prove that u can really get good service with maxSucks..
they are really local made vampires, suck our money, and didnt even notice user about changes in their service!!!
*
This is what i'm concerning, those idiots simply create a new account and vote. Too bad we couldn't ban the new user from voting.

QUOTE(sharkteef @ Mar 23 2008, 02:17 AM)
here's a tip for u. use the trade practices act. go do your own research on it. i feel for u but i'm not a maxis user.
*
Thank you for your opinion. Will look into that. Because they've been advertising will misleading information. smile.gif

QUOTE(r-care @ Mar 23 2008, 03:41 AM)
thanx for read my post. yeah, i think we should do some meeting and discuss bout this stupid devil. so many people cheated by them. will MCMC help us? coz i read in somewhere,they will not help us coz ananda krishnan oledi bought "rm30juta worth kapal layar" for our PM. of coz our PM will be by his side. do some research n u will found this facts.
*
Yeah... i read this news before. This "Anaconda" Krishnan is totally hopeless, i think this yacht he bought for our sleeping beauty is not the first one. Therefore he can practice his lame con-trick all over malaysia. smile.gif

QUOTE(rainsurfer @ Mar 23 2008, 09:04 AM)
vmad.gif ...i'm behind u..count me too..
hope this action will get more support from others too..
lets get together,,wahai malaysian.........
power in our hands.. flex.gif  whistling.gif
*
May your hope come true. smile.gif Let's join together.
TSbytefreezer
post Mar 24 2008, 03:06 PM

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The top dude of the maxshit doesn't called "Anaconda" Krishnan for no reason, they con people like big snake only. I think now their company policy is: "Con More People, Buy More Yacht!" By doing such thing, it can ensure them not to screw by the authorities. smile.gif

Together, we shall bring down Maxshit. Boycott Maxshit Virus Con-Band! vmad.gif
TSbytefreezer
post Mar 24 2008, 04:11 PM

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QUOTE(Kukumalu @ Mar 24 2008, 03:12 PM)
The voting options shouldn't even have a 'YES' in the first place.

It should have various 'NO' options to prevent foul votes.
*
Whoa~~~ 'Yes' option is actually to find out the existent of Maxshit Cyber Troopers. Now the answer is yes. Haha smile.gif


QUOTE(clautee @ Mar 24 2008, 03:13 PM)
Count me one also...My internet totally out since 22Mar08 Saturday night until now...
*
Noted bro. But please do keep some screenshot for reference. Refer to post #1's spoiler.

QUOTE(BBXiong @ Mar 24 2008, 03:34 PM)
those idiot just keep creating new account and vote for yes is it??
FOR THOSE WHO VOTED YES, RESPECT THE TOPIC RULE AND POST UR SPEEDTEST ANS SCREENSHOT HERE
*
Hehe, this kind of landslide voting result looks familiar to the one at 8th March this year. tongue.gif
If the 'yes' is not there, there will be no compare and contrast between 'yes' and 'no'.
At least now we have a clue, Maxshit is watching.
TSbytefreezer
post Mar 24 2008, 06:23 PM

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QUOTE(prasys @ Mar 24 2008, 04:44 PM)
Well lets face it

Maxis Blocks all Ports - Their Terms of service doesn't even state this (This is soo cool)

Maxis fails to inform their customer on their bandwidth limitation information. This is against a very good job by maxis. They could have at least put in their freaking home page which doesn't even get updated

Thirdly , Maxis is there to con you. No joke , if you think Streamyx is bad think again as maxis is worst then streamyx in all aspects

Lastly , its only meant for some big shot loyal maxis supporter businessman to check his emails

a maxis bb user. If you want I can post a graph or so from my router to get an average reading
*
Thank you so much. Any graph that show how bad is maxshit wireless bb post in this topic might come in handy when we do the complain. Or will let any potential maxis wireless broadband subscriber realize what they gonna face after signing maxshit. smile.gif
TSbytefreezer
post Mar 25 2008, 11:00 AM

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QUOTE(BBXiong @ Mar 24 2008, 11:18 PM)
lucky i use maxis for private line in my house so i can online 24/7, and i still have streamyx as backup connection, now using streamyx, suddenly remind me about the actual meaning of FAST
*
Later both lines kena throttle then you cry also no tears. rclxms.gif
I got 3 Maxshit Virus Con-band at home, 3 also loose to a 56kbps modem. The possibility of getting slow speed is 100% in this case.

Again, I would like to tell those potential maxshit subscriber, go for the less sux screamyx then being con by the biggest conman in Malaysia, Anaconda Krishnan.
TSbytefreezer
post Mar 27 2008, 02:37 PM

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QUOTE(yimingwuzere @ Mar 27 2008, 01:25 PM)
They advertised their product as having unlimited bandwidth. This line therefore shows they are misleading their customers with false advertising.
*
Yeah, you are right. We shouldn't focus at the agreement thingy. We shud focus more on the Trade Practice Act. Therefore, if any one got such knowledge regarding to this act, feel free to post your comment here.

Unlimited Broadband Access? Hell no! vmad.gif
TSbytefreezer
post Mar 28 2008, 11:51 PM

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Lame chettiar company. Speed recovered after 28th, which is today. Aih... 20GB bandwidth, how long can I stay uncapped? 1 week? 2 week? Nah~~ my fate depends on Ana-con-da's hand. sad.gif
TSbytefreezer
post Mar 30 2008, 12:03 PM

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QUOTE(JASON36 @ Mar 29 2008, 09:23 PM)
[SIZE=7][COLOR=green]

Cheers.....Maxis Broadband is not for you heavy duty uses....so get the hell outta the network. I believe they will allow it if your experience is bad, just talk to the service people... btw, I am doing this in the inner part of Btg Berjuntai now...emails and work is so convenient!


Added on March 29, 2008, 9:24 pmHave maxis will travel !
*
QUOTE(JASON36 @ Mar 29 2008, 09:50 PM)
maxis rocks...guntang appreciate your fair reviews!
I am getting great speeds since the past week too, looks like they are improving...
*
QUOTE(JASON36 @ Mar 29 2008, 10:28 PM)
Guys, I am dilbert 01, using a new ID now.... with hundreds of posts previusly...NOT a maxis troopers.....why the bitterness kuku??
*
OMG, I found myself a brave Maxshit Cyber Trooper! Becoz normally they create dummy account and perform hit and run. smile.gif
So, according to your definition, maxshit broadband packages is actually mean: Basic Email Package, Advanced Email Package and Power Email Package? I wonder what type of email that required you to have a 3.6Mbps bandwidth? (<- Edison's video huh?)
And the 20GB bandwidth limit is totally a scam, when they advertising their broadband as unlimited broadband.
Besides, when your speed being capped at 256kbps, you can't even surf and do your so called "email" properly. Open LY.N homepage needs 20secs, and open gmail page needs 22secs, and it's the html version of gmail. Think twice before you starting doing your daily spam. If one or two users complain, maybe it's not the truth. What if 9 out of 10 users complaining? Hehe, and the 10th satisfied user, you all try to guess is who? cool2.gif


Added on March 30, 2008, 12:13 pmI got an idea today.
Why don't we schedule a sunny Saturday morning and pay our dearest Con-Father, Anaconda Krishnan's Maxshit Tower of Corruption a warm visit, and try to negotiate to cancel the subscription without penalty. If the negotiation failed, then only we start thinking bout other plans. My suggestion is on 12th April, 2008. Time decide later.
Any one has any suggestion?

This post has been edited by bytefreezer: Mar 30 2008, 12:15 PM
TSbytefreezer
post Mar 30 2008, 02:32 PM

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QUOTE

Added on March 30, 2008, 1:07 pm

dei... working people sometimes send large working files like powerpoints with video and audio links for example, high quality PDFs and maybe a compilation of work files all zipped up OK... they dun only download porn or illegal MP3s like us 24 x 7 OK... so speed is important to them as well as to how fast you can download the latest porno flick off the net...

it's the multimedia age... shit gets transfered over the network whether it is work, fun, gossip or wanking material... so he has his rights of choosing speed over throughput...he might not need 100GBs per month but he might need speed to get all his information for work...

you better notify all the big presses about this and make sure you have enough people to back you up man... cos i think the presses got bored of writing about political shit lately... they want some fresh new news..
Hehe, if this Jason fella really need to send this kind big chunks, he will not being rude and simply say: "Maxis Broadband is not for you heavy duty uses....so get the hell outta the network." Because 20GB is not even enuff for a light user, it's only ~682MB/day. As you said, it's the multimedia age and sites getting heavier, 20GB runs out very fast.
All of us are here in this thread because we are having a common enemy, and not seeing each other as enemy or flaming each other.

To Jason36, you are welcome to join us for fighting against this 20GB limitation and their shitty supports. Shit happens, you will nvr know when you need to dl something big from your client or company via the internet, and found out speed being capped at 256kbps.

To butthead, you constant cares and contributions on this thread are very much appreciated, thank you.

To other forumers, please post your precious opinion here. We are not here for rants, we are here to complain! Let's find out a common solution and move towards it.
TSbytefreezer
post Mar 30 2008, 09:29 PM

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QUOTE(prasys @ Mar 30 2008, 04:16 PM)
Well , I would like to add this up being a maxis user myself. So count me in as well !

All Ports are being blocked by Maxis (I'll e-mail them up and inquiry on them on this. If they say yes. It will be another point for me to screw them up personally. But I am willing to contribute to you guys as it would certainly help out the other maxis users)
*
Wooohoo, prasys in da house. Thanx for joining the group.
Even though I'm not very sure that all ports being blocked, but i'm pretty sure that we only haven some necessary port opened for us. This is their way to prevent ppl from using p2p, I dun think they will open it up easily, and I doubt that it's customizable on different user.

Currently, I think what we shud do now is go maxshit tower of corruption to talk to some person in-charge regarding the limitation and penalty for cancellation. Since they are violating many terms in the agreement we signed, we hav the rights to call this off as well. Not like we are asking presses to go or go screw them, but to look for a solution in this matter. If all these doesn't work well, then only we seek for other options?

Please giv some opinions. Thanx.

This post has been edited by bytefreezer: Mar 30 2008, 09:37 PM
TSbytefreezer
post Mar 31 2008, 11:37 PM

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QUOTE(wan2002 @ Mar 31 2008, 06:40 PM)
rclxub.gif  rclxub.gif  rclxub.gif  rclxub.gif  rclxub.gif  rclxub.gif  rclxub.gif

MCMC is no use ! Streamyx f&*7up so long also no action, sekarang YB JeffOOI also close one eye....i wonder WHY???


Added on March 31, 2008, 6:43 pmcustomer service wise, MAXIS WINS HANDS DOWN la.... admit it butt-freeze??
*
Ooh...If u think maxshit is tat gud, build one avatar and start worshiping them, I wouldn't stop you.

By the way, butt-freezer also quite an appropriate nick to use in this matter, will freeze your butt until you can't sit well, can't sleep well and can't eat well. icon_rolleyes.gif

Don't mention bout the speed they provide, when solely talking bout their customer service, it's truly amazing. They can even send someone that dunno anything bout network to do their network trouble shooting. We are the one that paying for their service, aren't we have the right to demand for a better service?

And I suspect this few ah keong, ah beng, ahmad, ah chan, wan, and etc is actually same guy. If you still getting too excited from our previous national election, I don't mind tat you all continue to cast some votes here. It's pretty obvious that most of the "No" votes are casted by real user, and the "Yes" votes casted by some fanbois. But I doubt that they are reading this, because they normally perform some hit and run tricks. If we definitely want to dig into this matter, all this posts will be definitely came from the same IP address.

The most important thing here, that I would like to say is: We are here to discuss a solution to get a better service from maxshit, not to get more flame from maxshit fanbois. If all this troopers or fanbois got so much free time to kill, why don't they juz spend sometime on improving the service.


Added on March 31, 2008, 11:50 pm
QUOTE(butthead @ Mar 31 2008, 08:04 PM)
yeah... next thing when we complain about the 20GB limit.. they will tell us.. we have loosen it mar... we initially put there 3GB in the fair usage policy...now we given you 20GBs.. so we are very flexible already...

the thing is.. this damn fair usage policy is never seen except for 2 places in the maxis wireless broaband section and www.maxis.com.my/maxisbb

5.2.3  The system that is used to provide the Maxis Broadband service can identify very high bandwidth users and Maxis seeks to manage the customer's usage by throttling their bandwidth to a much lower broadband speed to ensure fairness to all customers.
   
5.3.1  Each customer's total usage per month shall NOT exceed 3GB of data volume transmitted (total upload and download usage). This is to ensure that no individual hogs the bandwidth at all times.

best is... we were not even told by anyone when we signed up for it.. call us ignorant... but isn't it their job to show us if there are any clauses to registering for it...
anyways... i do hope your sources are accurate... if not... an ugly war is going to break loose and this is not fun..
*
What butthead mentioned are quite true. Instead of explaning the contract to their customer during sign-up, their promoter choose to hide all these information away from the customer. Even though me and my friends got ask them bout the 3GB matter, what they told me is that not such thing in the agreement, and the broadband is definitely unlimited. Maxshit, stop telling fairy tales and admit that you conned us.

This post has been edited by bytefreezer: Apr 1 2008, 12:04 AM
TSbytefreezer
post Apr 1 2008, 09:25 AM

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QUOTE(fahmitue @ Apr 1 2008, 12:46 AM)
im a maxis broadband user in UM, which a lots of student using this to get connected..because of the dumb wireless service provided... soo malu one..thats why i tried maxis broadband..for almost 1 year now... the thing is.. the connection is become very2 slow..i tried to call the maxis hotline.. they said that many subcribers in my area..so the speed gone down like S*iT...
before this, i can download my beloved torrent from 1 to 6 am... in my private torrent site..at least 100KB/s ..but now...on 20KB/s...like hell...
and download something like driver... only 800byte per second...
how to tumbangkan this maxis?? i ahve around 7 to 6 months left to terminate..
if i want to terminat it earlier...whut must i doo?
i must pay anything??
thanks ~!
(^^")
*
Erm... me and buddies planning to pay maxshit a visit soon, and try to cancel the service peacefully. Since u r in UM now, u can join us together. Date and time yet to be decided smile.gif
TSbytefreezer
post Apr 2 2008, 10:34 AM

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QUOTE(asidz13 @ Apr 2 2008, 09:46 AM)
count me in also..... my bill exceeding rm400 mad.gif ..... i am really angry now....  vmad.gif
*
whoa~~ another victim conned by the ever famous Ana-Con-Da. Think I better cancel off my auto-debit first, before they charge me a big chunk of money quietly... disgusting company.
TSbytefreezer
post Apr 4 2008, 08:24 AM

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QUOTE(asidz13 @ Apr 3 2008, 10:44 PM)
bytefreezer....

u know what.... they call me every day.. asking sama f**king question.... how was the led at modem, and other anoy question... damn.......... they pretend care their customer.......wtf
*
Hehe, they call u better than u call them right? Nowadays, i'm calling maxshit customer service more than i'm calling my gf. If we dun take any action soon, this conmen company will con more ppl into their service, and ended up 20GB turn into 3GB bandwidth. Dump this idiotic "bread" shape modem back to maxshit!
TSbytefreezer
post Apr 4 2008, 05:57 PM

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QUOTE(lionheart23 @ Apr 4 2008, 04:06 PM)
so many person getting cheated, why still wanna using the service?
Too many money dunno where to waste?
earth human know maxis sucks, but why still go register for it?
fainted....

Change to celcom or izzi, better customer service.
*
QUOTE(ahpek26 @ Apr 4 2008, 04:14 PM)
Bound by contract? The unawareness of consumers about the broadband quality? No other choice? Gullible and stupid?

I'd choose the latter hehe. laugh.gif Heard the "3.6 mbps" on heartbeat signup. sweat.gif
*
hehe, they wouldn't tell you how sux is their service at the moment while you are signing up. Then during the first 7-day period, maxshit will allocate every single bandwidth on hand to ur modem, and let you few happy and pass the 7-day return policy.
When later you found out how sux is their service and want to cancel it, they will threaten that you will need to pay the rest for the remaining month's subscription of 18 months. Ces't la Malaysia, Ces't la Maxshit~~
TSbytefreezer
post Apr 6 2008, 10:06 AM

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QUOTE(mike_dua @ Apr 6 2008, 12:57 AM)
put me in......

this company really a liar..... alway lost connection during surfing......take an hour to read 1 tread.....
always disconnect during ym with my friend in Qatar....

they told me, my house in their HSDPA area....just the online map not update.....but after a speedtest..... better use a dial up from TM net....what da F### maxis.... big liar...

wanna using back Streamyx..... if this country doesn't have law...i wanna ask the promoter to swallow thi modem....
*
Noted. icon_rolleyes.gif

Whoa~~ since yesterday, maxshit din even want us to test the speed. They removed the speedtest link from their evil propaganda page. When i used history to open back the speedtest page, it shown that the speedtest's license expired. Maxshit, are you really that poor until cannot afford the license fee or you don't want us to knew the speed of your evil broadband? Or mayb like kukumalu said, maxshit spending too much money to buy yachts and foreign telco. Only God knows~~~ notworthy.gif

Here goes the link: http://bandwidthmeter.maxis.com.my/checkspeed.asp

Here goes the screenie:
user posted image


This post has been edited by bytefreezer: Apr 6 2008, 10:21 AM

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