I discontinued my maxis wbb a few days ago.........without getting any penalty charges!

I told them of the speed is too slow, cannot get connected etc. which are all true and honest. Also told them that the broadband is over subscribed and they acknowledge that.

They may ask u questions about the quality about the connection. They will check your previous phone calls to Maxis customer service. All the complains and feedback are recorded and written down in their computers. They make sure that u have previous genuine complains with their customer service.

If u wanna discontinue here is what u can do...... bring your modem, power cord & adapter, cable, sim card, antenna and battery; your desktop-phone and the phone line; your cardboard box for the phone and modem too; user manual for modem and phone. Other words, those stuff that they gave u on the first day, return everything that u got, back to them. Each of these items is tick on the a piece of a form.

Another piece of form for u to to sign for the discontinuation of the service. They will give u a blue copy form for your keeping. (Add: check with them how u still owe them. then settle it)

At the end, make sure and make it clear that the penalty is waivered.

It was quite easy going through all that.

Good luck to all of u.