Dear Subscriber,

Thank you for alerting us about your experience with our Broadband service. We are deeply concerned that you are having a less than desirable experience with Maxis Broadband and would like to resolve this as soon as possible. In order to do this, we would very much appreciate it if you could register your experience in our feedback form, which can be accessed in the link below:

http://www.maxis.com.my/personal/general/p...eedback_new.asp

Select Issues : Broadband
Products : Wireless/Wired Broadband


Your completed form will allow us to contact you personally to help you resolve your issues.



Thank you.
Maxis Team

I do have this problem at first. Later on I checked through. There is one column with asterik *(a very stupid design for Maxis) where you must put 012/017 phone number or else it will pop up error code E001. You can just fill in any maxis phone number or with the package you subscribe.(All the wireless broadband package got a phone number. It is just we don't use it). Good luck to you!

does anyone know the OFFICIAL charges for calls made using the Home Voice Plan with the ZTE modem? On enquiring at the Mxxis TTD1 centre when i first signed up for the plan, and I was told RM0.30 Peak and RM0.15 off peak. Then i enquired as to whether the call charges were standard for all operators and throughout Malaysia. The answers were yes....

One fine day, my connection was disabled. Picked up the phone to call customer service only to hear an auto-mesage - "Sorry, your service has been disconnected.. please settle your outstanding payments... " or something like that.. Wow... Best thing was, I hadnt received a bill for the first 2 months (signed up in december).

Visited the TDI centre to get a copy of the bill... a whopping RM450++. could not understand the reason for the bill, asked for an itemised bill. Reply was - "Sorry sir, you did not apply for itemised billing, we have no record of any of your usage"... WtF.... so i might as well say i didnt use the service at all? nvm, paid up coz i needed the damn service badly. on asking customer service why i didnt receive a bill, the idiot just looked at his com screen and said maybe it got lost etc etc etc.. idiots all preening and modelling at work rather than concentrating on trying to solve their customer's problems.. lol.. best thing was, look left, look right, both customers are complaining about discrepancies in their broadband bills. LOL

next month, suddenly the damn connection got cut again.. went back to TDI centre.. Answer was "Sir, your current bill is RM250++, but your running bill is RM160++ at the moment"... wtf...... lol.. NVM.. paid up again....

Following week connection got cut.. AGAIN... gave up on trying to ask why the damn connection got cut, just paid the over the limit charge to activate the damn line again, and asked for an itemised bill.

didnt bother to do look closely at the itemised bill charges till last week when my damn line got cut again.. went back to complain, it took 3 staff at the payment counter and a trip to customer service, a 10 minute call from the staff there to their OWN maxxs customer service to find out the call charges - Rm0.30 and RM0.15 respectively. however, i've been charged Rm0.30 for all northern region calls, peak and off peak. which i was told would be at the standard Peak and off peak rate. now they're telling me that i had been misinformed lol.. of coz at great cos to myself lol.. a grand total of er.. RM800 or so now? for 4 months of lousy broadband???

all P2P traffic is blocked from 6am in the morning, the damn service is reset very often, or becomes unavailable temporarily, damn speed is VERY inconsistent, and definitely NOWHERE near 3.6mBs.... Time to move on to celcom or U i think.

Dear wrigglerr, your next month bill will still come in and if you don't pay then the maxshit lawyer will send you "love" letter. Then.... all your mobile phone (012, 019, 016, 013, 017 &....) will get block... then......... This was happen to my friend. He did the same as you BUT few months later all the night mate come in.................

Unless you are canceling between first 30 days.

Good luck to you tooooo.....

I can't wait for the 18 months automatic renewal contract to end. Before its going to end , I am going to throw the modem back to their face and say this is it , i am going to say goodbye to maxis. They can keep their ZTE modem

By the way can i know what shold i do in order to terminate my maxis broadband?

Hai i also usied maxis so call broadband..i recenly change to power package that is up to 3.6mbps..But it real MAXSHIT!!just got around 400kb!and like anyone here say always got DC.when i play cs source my lowest ping is 145!i cannot go to other server than singapore or malaysia..when playing gear of war got about 500 latency. Senang cite i cannot play games with good latency with this maxshit..someone call the cop please!!