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 AIRASIA, Services, Complains, & Q&A

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deodorant
post Jan 11 2009, 11:24 AM

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QUOTE(stimix @ Jan 11 2009, 12:14 AM)
They will charge additional 20-25% on top of the wensite fare..to cover their office rental & also satff manning the counter..Interbet no need office renting-mah.. biggrin.gif

Haha honestly I did not know this ... I've never bought AA tix over counter, always internet only.
pucman
post Jan 11 2009, 12:08 PM

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QUOTE(stimix @ Jan 11 2009, 12:14 AM)
Huh...are u ayew u really dunno AA modus operandi?...AA dun really encourage counter sle mah..so that RM100 is penalty..Almost all AA tickets are sold via internet not over the counter...They will charge additional 20-25% on top of the wensite fare..to cover their office rental & also satff manning the counter..Interbet no need office renting-mah.. biggrin.gif
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I really don't know mah. First time flying AA to chiang mai. Lost rm 100. cry.gif

I don't have credit card, how to book via internet ? Can u lend me your credit card ? I pay you cash in return. laugh.gif

They accept debit card or not ?

This post has been edited by pucman: Jan 11 2009, 12:09 PM
G0zeN
post Jan 11 2009, 01:56 PM

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QUOTE(Chester @ Jan 10 2009, 11:03 PM)
u guys normally buy that RM30 insurance when flying with AA?
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im new here just to share what i know about AA...i think u should buy the insurance...AA plane never well maintain..They got many cases with airport bomba..just a precaution... biggrin.gif blush.gif
kopitiam
post Jan 11 2009, 03:33 PM

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QUOTE(pucman @ Jan 11 2009, 12:08 PM)
I really don't know mah. First time flying AA to chiang mai. Lost rm 100.  cry.gif

I don't have credit card, how to book via internet ? Can u lend me your credit card ? I pay you cash in return.  laugh.gif

They accept debit card or not ?
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just use internet banking, like maybank2u.com. i think other banks are supported also icon_rolleyes.gif


Added on January 11, 2009, 3:34 pm
QUOTE(Chester @ Jan 10 2009, 11:03 PM)
u guys normally buy that RM30 insurance when flying with AA?
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i always buy insurance when flying on a plane... u will never know when is your turn ph34r.gif

This post has been edited by kopitiam: Jan 11 2009, 03:34 PM
db07mufan
post Jan 11 2009, 04:05 PM

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just bought a ticket to bkk and return. RM213. biggrin.gif
Chester
post Jan 11 2009, 06:30 PM

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QUOTE(db07mufan @ Jan 11 2009, 04:05 PM)
just bought a ticket to bkk and return. RM213. biggrin.gif
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with or without insurance?
b00n
post Jan 11 2009, 10:07 PM

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I never buy travel insurance if I travel locally as our medical card would cover for normal hospitalisation and if anything bad does happened i.e. plane crashes and all, PA and life would also cover.

However, I do buy travel insurance if I travel oversea because medical card that we have is hard to utilize overseas and also in the event the flight delays, there's compensation etc...other benefits.

And in the event death occurs, with travel insurance; they would arrange the body to be transported home.
db07mufan
post Jan 11 2009, 10:47 PM

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QUOTE(Chester @ Jan 11 2009, 06:30 PM)
with or without insurance?
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w/o

i'm poor cant afford insurance

This post has been edited by db07mufan: Jan 11 2009, 10:55 PM
manjanoty
post Jan 12 2009, 11:22 AM

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i did not include the travel insurance offered by airasia during the booking process.. but after thinking for some time, i should have bought it.
so, what can i do now to include the insurance ? any section allocated for this travel insurance in the website?

i am flying to siem reap from kl, and back from phnom penh to kl.
thanks for whoever that can provide me with opinions regarding the travel insurance.
oneeleven
post Jan 12 2009, 11:11 PM

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After purchasing bus ticket online with flight, what is the procedure at KL Sentral?

111

PS: I hope AA --> Japan will be somewhere new, like Okinawa or Hakodate.
pucman
post Jan 13 2009, 02:03 PM

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who no direct xiamen flight ?
b00n
post Jan 13 2009, 04:12 PM

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QUOTE(oneeleven @ Jan 12 2009, 11:11 PM)
After purchasing bus ticket online with flight, what is the procedure at KL Sentral?

111

PS: I hope AA --> Japan will be somewhere new, like Okinawa or Hakodate.
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Print out the slip and show it to the bus attendant. That's all.

vey99
post Jan 13 2009, 04:21 PM

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um i key in worng passport number when order Airasia ticket online, how? Paid edi! Can change detail or just ignore?
db07mufan
post Jan 13 2009, 08:09 PM

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can change via call centre, or check in the time can change also.


jackolantern
post Jan 15 2009, 12:04 AM

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AA introduce supersize baggage make me curious,, if i my baggage carry more than 15kg (supersive regular) how much need i to pay? pay per kg? or need to pay supersive medium? why Supersize Medium
( up to 20 kg ) so expensive than 15kg?


http://www.airasia.com/site/gb/en/page.jsp...rence=supersize
honkit
post Jan 15 2009, 02:28 AM

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Not sure about Airasia, but Airasia X was Rm 15 per KG / AUD 5
DrezzUp
post Jan 15 2009, 11:53 AM

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QUOTE(kopitiam @ Jan 11 2009, 04:33 PM)
just use internet banking, like maybank2u.com. i think other banks are supported also icon_rolleyes.gif


Added on January 11, 2009, 3:34 pm
i always buy insurance when flying on a plane... u will never know when is your turn ph34r.gif
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I will always buy my Travel Insurance via an agent. Nvr buy via AA website even though it says Comprehensive.Not really if you make comparison (AA AIG and direct AIG tvl insurance). Secondly, when it comes to claim , you actually know yr agent. Thridly, if you postpone yr flight , you can postpone yr tvl insurance if you buy fr an agent but it will be forfeited if you buy via AA online whenyou reschedule yr flight.So got to buy again. Cost more.


Added on January 15, 2009, 11:58 am
QUOTE(pucman @ Jan 13 2009, 03:03 PM)
who no direct xiamen flight ?
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AA use to fly from BKK to Xiamen .And dunno why they stop operating to Xiamen early last year.

This post has been edited by DrezzUp: Jan 15 2009, 11:58 AM
pucman
post Jan 15 2009, 12:11 PM

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QUOTE(DrezzUp @ Jan 15 2009, 11:53 AM)


AA use to fly from BKK to Xiamen .And dunno why they stop operating to Xiamen early last year.
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What I mean is "DIRECT" flight.

Not indirect flight from KL -> bangkok -> xiamen.

They promised a direct flight 2 years back, and now it is gone ? mad.gif
jootat
post Jan 15 2009, 02:04 PM

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QUOTE(vey99 @ Jan 13 2009, 04:21 PM)
um i key in worng passport number when order Airasia ticket online, how? Paid edi! Can change detail or just ignore?
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u can do it online by selecting the change/update option but pls be ready to pay for the penalty which .. hmm ... just get ready ... it is not going to be something u will happy with ...

i wouldn't advice u to call their call center during this promotion seasons ... u will either make urself enjoy the entire waiting period or u will boil ur own blood ... smile.gif

god bless u..
DrezzUp
post Jan 15 2009, 02:10 PM

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QUOTE(pucman @ Jan 15 2009, 01:11 PM)
What I mean is "DIRECT" flight.

Not indirect flight from KL -> bangkok -> xiamen.

They promised a direct flight 2 years back, and now it is gone ?  mad.gif
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Is either u take MAS or Xiamen airline from KL. I think one week 3x


Added on January 15, 2009, 2:30 pmWanna share the recent experience that I had while coming back from Hangzhou with Air Asia flight. Is abt the exchange rate from CNY to RM.

Bought a cup of HOT MILO @ RM4.00 = CNY8.00 after the conversion base on 0.5 as per the AA steward. Wanted to used all my CNY therefore I gave CNY20 n I shud be getting back my change of CNY12 or RM6.00. However the stewardess insist that my change is only RM4.00 reason being she made it to round figure for CNY8.00 to CNY CNY10 cos they are afraid that they dun have small lose change . And I told her I would agree to bring it to round figure should the item cost CNY9.70 or even CNY9.50 but to bring it to round figure from CNY8.00 - CNY10.00, there was a CNY2.00 differences. And if it is a round figure of CNY10 then I shud have my return of CNY10 or RM5.00 (base on 0.5 exchange rate) but I have to argued with her that she was wrong. Later she used a calculator to show me the exchange rate n I was right that I should be getting my RM6.00 n not RM4.00. She sort of didn't believe what she has calculated. In fact before I make my argument, I actually double check with another stewardess to get my figure right.

She even told me she was taught to bring it to round figure.Finally that stewardess gave in as she could not prove to me how she gets RM4.00 and gave me back my short change of RM2.00 unhappily without apology.

So AA passengers, know your calculation when there's an exchange rate involved. Wonder how much of little revenue has she made for AA or short change she has given to passengers. And she needs to learn how to admit a mistake and apologise before serving passenger on board.

This post has been edited by DrezzUp: Jan 15 2009, 02:30 PM

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