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 AIRASIA, Services, Complains, & Q&A

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cshong
post Jan 4 2009, 11:14 PM

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QUOTE(Stalvros @ Dec 5 2008, 09:36 PM)
lol
thx XD

PS: Aichiban, you are either a BIGGER idiot
or someone working WITH airasia sleep.gif.

Did you not read my comment stating that there are no earlier flight on that day!
and that the earliest will be 2 days from then on?
Are you just blind or playing a fool?
(Or both maybe)

3 hours is seriously OK for transiting a flight
WITHIN the ASEAN region!

So don't start bombarding my thread calling people idiot!
You want to share your opinion on this, that's fine,
but no need for foul language!
*
Sure, 3 hours is considered VERY VERY serious. Even one hour is also serious. I always use MAS for travelling. With MAS, I never face any delays more than 10 minutes.

There is one time MAS delayed my flight for about 5 to 6 minutes. Nothing wrong with MAS, it is the fault of some selfish passengers. The delay is caused by the selfish passengers who were checked in but did not board the aircraft when called. The pilot apologized for the delay. Although the pilot didn't explain the reason for delay, but I saw those passengers board the aircraft very late and caused the delay. They board the plane about 5 minutes later than the scheduled depart time. 5 - 6 minutes is not a problem but why we have to wait for those passengers? I really hope that MAS and other airline company will 'punish' those passenger by depart on-time, let those passengers miss the flight and feel regret for what they do, and make them take lesson. I really hate those passengers.

I'm the person who always board the aircraft early. I still remember that last time when I was in Hong Kong International Airport. MAS flight for Hong Kong - Kota Kinabalu / Kuching scheduled to depart on 3.30pm. But, around 2.30 pm, I already waiting in the boarding room. At around 3.0x pm, I already sit inside the aircraft.

As the passengers, we should do our responsibility, check in early and board the aircraft early. MAS and AirAsia close the check-in counter several minutes before departure. If there are passengers late going to the airport, it is their fault. If there are passengers haven't board the aircraft at the time of departure, it is their fault also. If I'm the pilot, I will just say GOOD BYE to them, depart the plane on-time and won't wait for them.

Sometimes, there may be some reason for a person choosing a flight which scheduled for departure at specified time. For example, just example only, a man who is working in KL, received an emergency call from his family member telling him about his mother in Kuching was very sick and may die at any time. Then, he want to book air ticket for immediate flight to Kuching. Let say there is only one MAS flight which have available seats, and some AirAsia flights which have available seats, and an AirAsia flight is one hour earlier than the MAS flight. In order to arrive at Kuching earlier, he have no choice but to choose AirAsia flight. Then, AirAsia combine the flight booked by that man with another flight which is scheduled for depart a few hours after the specified MAS flight. Means that man have to arrive at Kuching a few hours later than the original booked flight, and this caused him to lose the chance for seeing his mother for the final time. Will AirAsia responsible for this? The answer is NO!

This post has been edited by cshong: Jan 4 2009, 11:41 PM
ch89
post Jan 5 2009, 05:16 PM

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the airasia hotline has been engaged the whole freaking day!!!! mad.gif
jdreamer
post Jan 5 2009, 08:08 PM

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What's the overweight charges?

EDIT: Sorry, I found the info. smile.gif smile.gif

This post has been edited by jdreamer: Jan 5 2009, 08:17 PM
Putraskyline
post Jan 5 2009, 08:11 PM

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QUOTE(ch89 @ Jan 5 2009, 05:16 PM)
the airasia hotline has been engaged the whole freaking day!!!!  mad.gif
*
Read The Sun today for more info

http://203.115.192.117/monday/mon_page4.html


» Click to show Spoiler - click again to hide... «


This post has been edited by Putraskyline: Jan 5 2009, 08:12 PM
ilovecookies92
post Jan 6 2009, 01:06 AM

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Departed to Shenzhen from KK. When the plane just landed, few seconds after, passengers started to get out from the chair and get their stuffs. Suddenly, there's one air-steward call out in the announcement, "Duduk"!! "Duduk"!. : rclxms.gif

This post has been edited by ilovecookies92: Jan 6 2009, 01:06 AM
jericho
post Jan 6 2009, 01:26 AM

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they should at least serve plain water for free...somehow the the air conditioning in the cabin is a bit dry and made me crave for water...
princessgalaria
post Jan 6 2009, 01:48 PM

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Took AirAsia X to perth, went there with their old plane which made me feel kinda sick due to the long hours n turbulance all the way. Delayed an hour, when they already put us all in the plane.

Came back with the new plane, the space is super small, also delayed an hour bcos the plane came in late. AirAsia never send any sms or call, only realise when we reach the airport. Good thing is they have the chat feature in this new plane where u can chat among other passengers. The new plane feel much better than the old one for long haul n the lavatory as well, more space.

Not much to complain since this is a budget airline, but just hope that they can improve in terms of customer service side.

AAX is recommended if you don't mind the frequent delays, just spend more time in the airport sleeping.


Added on January 6, 2009, 1:50 pmon the side note, they waive 15kg of extra luggage n only charge me 9kg =) we brought 5 luggages check-in and 2 hand carry+2 laptops

This post has been edited by princessgalaria: Jan 6 2009, 01:50 PM
pucman
post Jan 6 2009, 10:44 PM

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The checking for air asia seem to be quite lax. I saw an old man taking a bottled mineral water on board the plane and nobody complained. shocking.gif

Then there were those without express boarding queuing on the express lane and they let them through too. mad.gif
stimix
post Jan 6 2009, 11:31 PM

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i passed once bringing mineral water...just tell them u going to finnish the bottle & to throw later but once they too busy..u bring in -loh..so u managed to tapau any fried rice in the plane?

The express boarding will be let in first follow by those >60yrs old. Happened during my Macau trip..long time ago b4 the exoress boarding, they allow parents wth small kids & old folks in first....Anyway the boarding without seat, queuing up 1/2hr or even 1hr , crowded & lousy terminal are part of parcel of buying chep airfare.. biggrin.gif

How's the progress on the extended new terminal? current terminal really getting out of control lately...

QUOTE(pucman @ Jan 6 2009, 10:44 PM)
The checking for air asia seem to be quite lax. I saw an old man taking a bottled mineral water on board the plane and nobody complained. shocking.gif

Then there were those without express boarding queuing on the express lane and they let them through too.  mad.gif
*
pucman
post Jan 7 2009, 12:07 AM

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QUOTE(stimix @ Jan 6 2009, 11:31 PM)

How's the progress on the extended new terminal? current terminal really getting out of control lately...
*
This is my first time in LCCT so don't know which is new or which is old building.

But have to walk quite far to the buses going to kl sentral. mad.gif
db07mufan
post Jan 7 2009, 03:00 AM

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AirAsia will be implementing assigned seating i think next month, or the month after.

You can prebook your seats for a specific fee, if not it'll be assigned randomly when you checkin.

Similiar to AirAsia X
pinkrazr
post Jan 7 2009, 10:38 AM

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anyone know when air asia is flying to Japan?
SUSsoundsyst64
post Jan 7 2009, 10:47 AM

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QUOTE(pinkrazr @ Jan 7 2009, 10:38 AM)
anyone know when air asia is flying to Japan?
*
need to wait for official statement from Tony. smile.gif
pucman
post Jan 9 2009, 01:36 PM

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When i bought my ticket at KL sentral, i was shocked to know they charge rm 100 more expensive than the air asia website.

Does anybody know the reason why ?


vey99
post Jan 9 2009, 03:25 PM

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ima gonna fly AA for first tiem next month. Wish me lucks.
danny_ptlm
post Jan 9 2009, 06:40 PM

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good luck..mine one at march..head to melbourne as a backpacker..haha
deodorant
post Jan 10 2009, 08:32 PM

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QUOTE(pucman @ Jan 9 2009, 01:36 PM)
When i bought my ticket at KL sentral, i was shocked to know they charge rm 100 more expensive than the air asia website.

uh ... probably cos the particular flight you bought the ticket, the cheap seats already all sold out I guess.
Chester
post Jan 10 2009, 11:03 PM

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u guys normally buy that RM30 insurance when flying with AA?
db07mufan
post Jan 10 2009, 11:32 PM

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not me

i'm a cheapskate LOl
stimix
post Jan 11 2009, 12:14 AM

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Huh...are u really dunno AA modus operandi?...AA dun really encourage counter sale mah..so that RM100 is penalty..Almost all AA tickets are sold via internet not over the counter...They will charge additional 20-25% on top of the wensite fare..to cover their office rental & also satff manning the counter..Interbet no need office renting-mah.. biggrin.gif
QUOTE(pucman @ Jan 9 2009, 01:36 PM)
When i bought my ticket at KL sentral, i was shocked to know they charge rm 100 more expensive than the air asia website.

Does anybody know the reason why ?
*
This post has been edited by stimix: Jan 11 2009, 01:53 PM

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