ya, mas is premier airline but airasia is low cost airline.
premier airline always have better service than a low cost airline
this is what you get for what you pay

Yesterday was one of my worse Nightmare flight!

I was supposed to meet my fiancee at Malaysia.
So i took AirAsia flight (2 flights transit)

The 1st flight is supposed to depart at 12.20pm and reach at 3.30pm
(From Jakarta to Kuala Lumpur)

The 2nd flight is supposed to depart at 6.30pm and reach at 8.30pm
(From Kuala Lumpur to Sibu)
(I'm supposed to meet my fiancee and her family here and we can then fly to Sibu together)

So anyways, I have one luggage which I check in and 2 other luggage which I carry.
The 1st flight was delayed for 2.30 hrs! Making the flight leaving at 2.50pm and we reach Kuala Lumpur by 5.50pm And according to the travel documents I printed, the counter closed 45 minutes before the flight took off!

That's like what? 40 minutes before I can check in?
There's definitely NOT ENOUGH TIME!
By the time I got my luggage and ready to check in everything, it's already 6.30pm!
So I complained to the AirAsia manager and say that it's their fault that the 1st flight was delayed and that 'NORMALLY', they would at least put you on the next flight or something.

But you know what their reply was?
They say 'We have advice you that if you are transitting, you should arrive 3 or more hours before the next flight! If the flight is delayed less then 3 hours, we are not responsible and will not do anything as it is our policy that states so!'

Actually,the manager is right.if i'm not mistaken your flight from jkt-kul and kul-sibu are 2 different flights. there's no such thing as connecting flights in AA, hence u having to take out your luggage at kul and checking them in again. so it's no different as to changing airlines at kul. delays happens all the time for any airline, even mas or sia. it could be the weather , it could be the airport(heavy scheduling) and so on.it's almost like saying a rapid kl bus came late so i couldnt hop on the next rapid kl bus that i was supposed to. when booking for flights, allow for more time. 3 hours is not alot of time, considering u hafta check in again,collect luggage and so on. in the end, even if it was not AA, i dont think any other airline would compensate you.

You tell me! How can you NOT be angry!
(I wasn't the only one effected by the way, there was like a whole RIOT there)
(There's this dude who's connecting flight to Denmark, even they said that they're not responsible)
(There's also this girl who's got connecting flight to <somewhere> and she cried making a scene there)

But COINCIDENTALLY, my fiancee (who is already on-board) told me that her flight is ALSO delayed! The flight hasn't took off yet! So i told them, look! Why not just shove me in as well? Like, the flight hasn't taken off yet! Then they said OK, they can do that but then I have 1 package to be checked in and they say that I would have to leave my package here if I want to take this flight!

WTF!!!!!!
So I argued again with them! (I mean heck, what's so difficult by just putting in an extra slot there when they plane is already delayed to begin with?) So after like 30 mins of heated argument, a government official (who happened to take the same flight) helped me with everything and they said ok! (My fiancee's family knows him so they asked for his help, very nice guy)

But they still wouldn't let me check in the baggage.
So finally when the pilot says that he doesn't want to wait, they have no choice but to rush me into the plane. As for my baggage, well they just slot it into the cargo! The flight then leaves by 7.30pm and reach the destination around 9.30pm..... and I didn't receive my checked-in baggage at all!

easy to slot in a luggage? if they have closed the compartment already, they have to open it again. recheck this and that. i dont think its as simple as opening your car bonnet. again, i dont see why they have to compensate for your lost luggage. u clearly didn't follow procedure here. i dont get why u didnt just ask them to throw your bag into the next flight to sibu. then collect it later on.

They bloody lost it!
So I reported to the AirAsia in Sibu and they told me that they cant trace it because there is no record of me ever checking in anything! Why? Because it was an UNOFFICIAL check in! So I told them that I purchased insurance from AirAsia along with it and if I can claim it?

They say that I would have to call the insurance company myself as it is from 3rd party. Heck it is UNDER THEM! What 3rd party shit! YOU CALL! But again, heated argument which ends with no one winning! Sigh!

Lastly I would like to say that,
I think the reason why people don't complain is because it's cheap!
But seriously, I don't think it's right the way they treat people!
I haven't really read the terms and condition yet but I've gotta see this message about 'If your flight is delayed less then 3 hours, they will not be responsible' (It's like they deliberately make this rule just so that they don't have to be responsible for anything and people still buy them because compared to other airlines, it's cheap)

PS: Where do you go to launch a complain anyways?

airasia's famous for it's delay.. so dun expect it to be on time...
normally businessman dun take airasia... they take mas...
airasia is oni for those goin travellin or have fun...
btw nth is perfect.. u cant expect airasia to be cheap n punctual...
not tat i'm on airasia's side but every1 knws tat airasia oways delay flights..
btw i dun think msia law provides any remedies for exclusion clauses..

i dont expect them to be cheap and punctual
i expect them to be cheap, crappy but responsible service.

It's true i dont eat because i dont find paying 5RM for a cup noodle worth it.
But I still expect them to at least compensate for the fact that because of
their delay, they made me miss my next flight which is by them as well

    Dear Jessica,

    What happens if I miss my connecting flight through no fault of my own?

    M.L.

Dear Reader,

As with most issues involving air travel, what happens if you miss your connection depends on your specific situation.
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If the missed connection is the airline's fault (a delayed flight or mechanical problems, for example), the airline should re-book you on the next available flight. SmarterTravel.com columnist Ed Perkins says if "the next outbound flight is the following morning, the airline should either book you on any other line or provide accommodations and meals. But these arrangements are voluntary with the airline; they're not mandated by any law or regulation." If inclement weather causes you to miss your connection, the airline will help you re-book but likely won't offer any compensation for meals or accommodations.

However, if something within your control causes you to miss the connection, you're essentially on your own. The airline will probably help you re-book, but it's under no obligation to do so.

Airlines also don't generally assume responsibility for missed connections on two separate tickets. For example, if you book one leg of your trip on JetBlue, and the second ticket on Continental, Continental will not take responsibility if JetBlue's flight doesn't get you to the connecting airport on time.

While bad weather and mechanical problems are obviously beyond your control, you can take steps to ensure you make your connection. Be sure you have plenty of time between flights, particularly if you're flying into a large or notoriously busy airport. If it's cheaper to book two separate flights on different airlines, it's particularly important to leave extra time for the connection.

The way I see it, spending a little more time waiting at the gate sure beats being stranded at the airport or running frantically from one terminal to another trying to make your flight.

sigh, better luck next time.

we so called got cheated as well when we flew to perth weeks ago.
they gave us another airbus, which is not the one as advertised.

my dad got food poisioning with their nasi lemak as well.

when my parents called me to email them a complain letter,
i felt that its useless.

they said the airbus that we sat,
which is the same one as the eurpore airlines.
bla bla bla.

then, about the food. they said they monitored well when the food is prepared.

in the end, complain to them also useless.

never take AA anymore, 
unless short journey flight.

u all are missing the point, ts, u did not book a connecting flight but 2 separating flights. even if its the same airline, they dont have to compensate u anything.

even if there wasnt a flight earlier that day, thats just AA's fault for bad scheduling, maybe cause they think few will go sibu after jkt.

u should have chosen a better airline to suit your connecting needs but since u wanted to save a couple of bucks, u chose AA. in the end u get what u paid for.

it is this attitude that make airasia still around... tidak apa attitude, anything just blame on how much u pay... with this kind of mentality, customer service in msia is a no hope

u all are missing the point, ts, u did not book a connecting flight but 2 separating flights. even if its the same airline, they dont have to compensate u anything.

even if there wasnt a flight earlier that day, thats just AA's fault for bad scheduling, maybe cause they think few will go sibu after jkt.

u should have chosen a better airline to suit your connecting needs but since u wanted to save a couple of bucks, u chose AA. in the end u get what u paid for.