Proton and Sin Siang Hin, the authorized Proton Service Center that possibly caused the short circut and thus the fire, told her that:

1) Sin Siang Hin will buy HER burnt car, repair it under HER insurance.
2) She will buy a new proton from scratch
3) Any form of reimbursement will be confirmed later

Basically, they told her to f*** off...

I couldn't believe this outrageous arrangement!
-You borrowed 10-year-old's toy.
-You broke it.
-You promised to buy 10-year-old another toy.
-You asked for 50 bucks in return.

Any 10-year-old will give you one slap on the head.


The owner

more


This post has been edited by Drifter: Feb 16 2008, 10:06 AM

ask her to lodge a report to a tribunal...

just need to pay RM5 fee for a tribunal hearing

proton....
just get her brand new car with a discount (what she already paid for 1year)
for the sake of proton's image la...

its kinda long to read,but,here's the conclusion:

Some of you might not understand what i am fighting for here.

I AM FIGHTING FOR WHAT I DESERVED TO BE COMPENSATED.

I AM THE RIGHTFUL OWNER OF THE CAR AND THE VICTIM.


If all the above is too hard for you to digest, let me give you a simple example.

Imagine if i buy a cup.

You borrowed the cup from me. Then you accidently broke it.

You then come to me and say
"I BROKE YOUR CUP. I'LL BUY YOU A NEW ONE"

You then buy a new cup, come back to me, and you ask me for RM20, the price of the cup.

Does this make sense to you?
YOU BROKE MY CUP AND NOW YOU WANT ME TO PAY FOR THE NEW CUP?

gah!!!!

another case of lack of responsibility... similar to my case in which i get hurt when the club swimming pool drainage gave way and i get 10 sticthes on my right leg and they don't give a heck about it and even the branch manager agreed to compensate me.. then bla bla bla.... fark it...

y scare hypermount flame u?

he just a shit that know nuts

just give the MD a call
might get a new car free for all you know

do not log a case with tribunal... they only could get SSH to refund the service charges (their scope is limited to RM10k & 60 days from the purchase date + u can't get any extra claim e.g. lost of inconvenience)

if the owner yearly income is less then 25k, please proceed to biro bantuan guaman... http://www.bheuu.gov.my/bbg/index.shtml
they could advise what to do next.

last advise, don't get a potong car and stop dealing with them...

If Sin Siang Hin is an authorized Proton Service Center, they should have liability insurance in place to take care of these "accident"
What Proton ISO?
yes let the consumer tribunal decide

u knw the procedure?

hmm. if they offered to buy her car, and repairs on their own, it might be quite a decent deal, of course, with discount and so forth.

still, they should just take back the car, go to proton and ask proton to give a new car. quite unacceptable for a car to burst into flames on normal operating conditions.

go to MCA find TAN AH BENG HELP

if im not reading it wrongly, they offered to buy her car but repair using her insurance claim. the repair is NOT free. which should be cause the fire incident is NOT her fault in the first place.

cant understand? the owner already gives u a very simple example:
u broke my cup, u buy a new one but then asked the money from me!

This post has been edited by karwaidotnet: Feb 10 2008, 10:44 AM

that is why i said it MIGHT. but they're using her insurance, it's a little stupid.

another proton accident ...
i have a colleague of mine who happen same thing but he's want is a gen 2, but at last he manage to get a good feedback frm proton which he can choose either he wan a Satria Gti ( no add up ) or Perdana V6 (with some add up ).

some ppl dun read

Wooo finally my fren news in at here.
Not only this stupid compensate but do you all know what is Proton said after investigation?

Proton said after investigation they found out that a small plastic/paper went in through the exhaust pipe and then blow up the engine.

Great rite..... have u ever see a exhaust will suck air?

sad la u all, misintepret what i say. i said IF they offered to fix in on their own...

for proton
i guess kcng will find something to backup
where is hypermount?

jennifer is ur frd?

i m still waiting

I think u should put there for kcng and hypermount...at the topic there

That is one of the reason I stay far far away from authorised Proton Service Centre cause they suck,their technician is an idiot and they can do nuts only but charge you like a vampire sucking your blood.


There was one time where the service centre changed my compressor with a used unit cause the compressor started acting up a few months later and the service centre say its normal.Later went to my private mechanic and he told me the compressor is recond

Omg i gone thru her story.. and omg omg omg!

for every1 lar. why u so bias 1

---

Added on February 10, 2008, 11:59 amhe very smart 1

---

Added on February 10, 2008, 11:59 amhe very smart 1

This post has been edited by Drifter: Feb 10 2008, 11:59 AM

smart to them

so ? who the owner? why put here?

yahor, why. so i remove it?

i dun think you need to. this is a good way to attract more attention and do hope proton will think of what they are thinking.

Hope that CEO of Proton will read it...

pretty bad...Proton should consider the way out in solving those issues.....

Ya lor....
Finally her news spread to LYN.
I was asking her to spread it out too. Through radio and media.

This post has been edited by jehutyz: Feb 10 2008, 12:36 PM

i seriously doubt that they can't solve any problems or issues regarding their car.

dun know ~ proton was famous with the QC stuff and services

malaysian attitude: call the media, spread the news, then the problem is solved as u wish. no media, do nothing.

ask ur fren to call radio/tv/press la. proton is a big guy, u need big backup to push them, unless u're somehow related to them.

erm... i don't think it is the problem with QC this time... more like the fault of the serviceman

PROTON is famous with all this stuff. If want to buy proton car, need to get ready to face all this shit.

elevate the matter to the media, and demand what she wants publicly

hmm from the blog it seems that this is the fault of the service center...maybe the guy who serviced her car made a mistake in wiring and that resulted in the short circuit. OR it could be that the car was defective already.

But she had already owned the car for 1 year and its weird for the problem to suddenly pop up. So there cant be a manufacturing defects there. So its the guy that serviced her car made a mistake

Hmm...i have sent my proton to Siang Hin also, but Taman Melawati one...the mechanic seems ok and friendly and I even got free gearbox mounting (cost around RM300) as they said there are defect on it...under warranty...

now i know that gal from ipoh , live in merdeka garden 1 ~ X_X

The SC mistake. Not manufacture defects.
Already 1 year and burnt after service? What else

Have to find the guy who service her car la...

It's like remember the days when bashing proton was the 'in' thing to do and it was fun!

This post has been edited by john_jenin: Feb 10 2008, 02:58 PM

It's still fun! Change the topic to "Another Burning Proton" and see hordes of proton fanboy and bashers come in.

find the mechanic who service her car and SUE the mechanic la!!

seriously i pity her la.. all ppl service car and wish to bring back the car to balik kampung and wat had happen to her car..

if i am the car owner i sue them until they close shop and return to village and tanam sayur !!

help ppl repair car till can short circuit? WTH o.. !

Or maybe we can have a thread...burning cars...no matter what car...

some forumer think they are smart calling names of another forumer for flame session.. but they themself dont understand what the f*** is happening :s
proton service centre fault = proton fault
then next time a son murder someone, parents fault?

jz like the case of the nissan trail

ask her join lyn

u ever heard a dad says to his son "ur wrongdoing is my fault, i did not teach u good"

well i really pity her. The car is only a year old and it seems that she loved it so much. Lets just hope that she will get the proper compensation.

Even if proton cant replace her car at least the service center should repair the car FOC. We would even be sad when our car kena scratch a bit and this 1 terbakar pulak i think she is super sad

This post has been edited by haze: Feb 10 2008, 06:20 PM

they did repair but under her insurance and how can u repair a burnt car

I was a frequent customer at Sin Siang Hin's outlet in S'ban.
For tyre change, oil change & minor repairs.

Things changed after it was converted into a Proton Authorised Service Centre. Prices went up & service quality went straight down. When I reach there, nobody entertained me. I need to go in & tell the counter what I want.

Worse still, a 3-minute tyre balancing job, I waited 30 mins. Looking at the staff walking pass me several times & doing his job slowly. The machine's vacant, there're 2 staffs sitting just behind me, 1 having tea & 1 taking cigarette. What the heck is the supervisor/manager doing? Well, they were sitting inside & chatting with the female staffs.

FINE, I threw the job sheet on the floor & drove away.

It seems that they are more interested in doing service package than anything else. Why? Easy job & good money, the service packages range from RM200-400. Outside, it's at least 30% cheaper.

this authorised sc must take action since it's so called "automotive engineer" did the "good" job. nah...this title "engineer" just another lousy foreman to me once it attached with the name of proton.

u paid for the thing u hav to get the thing u wan
even if insurance do the repair
once they can;t satisfy u, u can report them for unsatisfactory

burnt car should b done for engine transplant wif all front engine bay stuff

this is what i think

the owner is a member of SatriaNeoClub.com.my...and she said, she will be driving neo again...loyalty

I think her problem solved already



This post has been edited by thteong82: Feb 10 2008, 07:57 PM

got link................

This this shouldn't be a big mess if the SC willing to admit their mistake and pay for the repair in the first place. Ppl might screw up sometimes and they should take responsibiliy for it.

u have a lawyer?

famlily lawyer? i never had any lawyer b4

u so pandai find source go satria forum find la

then next time a son murder someone, parents fault?<--i like this example
lol
to imperialrealcs
like this i think they gonna blame the car itself for burning up
lol
no one fault
end story


This post has been edited by kit0: Feb 10 2008, 09:24 PM

not as smart as u
yup,

---

Added on February 10, 2008, 9:36 pmhey, this is not a bashing topic, seem some ppl offended, my apology


This post has been edited by Drifter: Feb 15 2008, 06:39 PM

as per requested

This post has been edited by Drifter: Feb 15 2008, 07:52 PM

the SC or potong should just get her a new car..

burnt car cant be repaired!!! even if all the part is replaced, the chassis might be affected from the heat of the fire..rust, paint, chassis weaken, etc etc

it is the SC fault so they got to pay for the repair, potong should also be responsible for this because they hire a lousy workshop as authorize SC

hopefully this(car burnt) is an isolated case. else, gotta cancel the booking for satria neo ASAP!!!
unresponsible parties

As mentioned many times before...i really don't think that it's Proton fault...definitely that Siang Hin SC fault...

hmm...yngwie, u're UIA student ker? Bilalians?

If u cancel the booking because of that, ur brain still not mature yet.

next time don't buy from proton lah... but from eon better.... better aftersales service. both my family's savvy and persona purchased from eon.

This post has been edited by soulfly: Feb 15 2008, 10:41 PM

i had problems quite similar, complained my car to naza sc and as usual excuse, call me back n etc. nothing happened....so directly, complained to the makers of the car n everyone at the management.

as for the media, don expect too much cos proton pays a lot for advertising. naza is an example, so many ppl complain about the service n etc, but nst never write a thing about it, why? cos naza had paid a lot of advertising fees on nst everyweek.

best way, tribunal. i think naza+proton is the same, don like to response. giving mc as an excuse is jus to avoid the owner, make this big and they came come to u.......n give u a better deal. go to malaymail...hope they can help too

As the prob is coming from the SC...Proton will not admit that is their mistake...let's say, I'm the owner of Proton, if I admit that is Proton mistake, so people will afraid to buy proton la...nanti takut burn again

waiting for jen to post the updates...


unlike a certain person who just want to get back at me after what happened at the bbq at my house a few months back

in my opinion she is quite lucky already, that
1. she dint get hurt (dompet hurt la)
2. that the service center actually admitted fault and willing to do something. if a irresponsible repair shop can just say its her own fault (plastic bag sucked into cai etc)
3. and the reimbursement package offered is quite ok!
assume the car is rm50k, and she already paid rm10k to bank. service center offer to buy at 50k, repair under her insurance (cost 1k ncb)
then ask her to get new car. she then have to pay 50-10k-1k = 39k only!

when a son muder someone, what should the parent's do? DEFEND the son?
when proton service centre failt, what should Proton do? Help the Customer or ignore???
Need to explain more?

For this case, IF you actually READ, you'll find it's ridiculous for her to spend so much time, patience, etc. Did you READ what the service centre do to her? The Asst Manager challenge her to sue them.
Did you READ the case that she said they investigated and said something went in her exhaust?
Did you READ how much hassel she gone through and nobody follow up or even CARE?

Anyway, it may not be Proton's fault, but this topic is "How Proton solves problem", it can also mean how they handles problem. This is no small problem, a logical person would know, if such problem occurs, the first thing to do is quickly solve it and help the customer so it didn't become serious and maintain their satisfaction as well as trust.

Secondly, it's funny to read those comments where people actually think it's reasonable for repairs, etc. It seems as tough they cannot imagine how it feels like to go through these problems. If these things happen to you, can you even stand the first day itself or the first week.

Bashing Proton or Defending Proton is not the issue here. The important thing is that Proton should looks into these matters seriously and make sure any of these problems get attend to seriously and quickly. It's no point bashing or defending when it won't do any good. We're customers, we should all help each other and stand together regardless of what car or makes you drive, we paid for it and deserves a good after sales-support.

the shop buys back the car, and arrange a totally new car for her.
just that the burnt car, after repaired will most likely end up at jinjang 2nd hand car dealer.

if the same happen on other brand of car, what do u think the dealer will do , and should do?

Are you sure, her last entry in her blog was late 14th February 2008 and it's bad...

From what you posted, that's too much, saying her rather pushy, emo, etc. She's been so patience if you READ what she's been through.

IMO, what Proton should do is apologize for not looking into the matters seriously (maybe they can give reasons that the person handling the issue is not doing their job porperly or something). Then they should help the customer and publicly announce what they have done so as to gain trust and promise they will make sure these incident won't happen again, instead of covering up and request her so apologize and changing stories and fact.
What happen has already happen, people already read before the real issue and it's been spread around. If they try to cover it and change stories, it just shows how immature they are and worst, losing trust from people.

poor girl. what a nightmare.

the last thing i'd expect coming back from a car service is having it burn down in flames like that.. damn

I've said before, it doesn't matter what brand of car. Did you READ everything or just glance?

Did you READ what she has to go through for this process and the time taken fo the whole thing?
After all these hassle and problem, what compensation did she get? Or are you a "free" person and don't mind these things?

I've also mentioned before, this is not a tiny weeny matter. Cmon' it's such a big case and it's on the papers. Not attenting to it seriously and quickly is like after seeing it on the newspaper, "Woah, faster find ways to cover up the story", instead of fasting help this poor customer.

Again, like I said before, what if these things happen to you? Or is it so hard to imagine just a "little" bit?

i have been in an accident, and the repair shop blindly promise this promise that and in the end dint do a good job.
cannot sue them also because they have the limited liability clause that i blindly signed when i authorise them to repair.

sommore after repair they dint even screw the tayar nuts tightly..almost killed me second time.

the insurance company is even worse that they offer no help at all.

thats y i say her case is much better liao. at least the repair shop is responsible.

It's not the matter of better or not better, don't you get it? (This is a very wrong perception or how people see things, if this continues, there can be no improvement, instead, it'll get worst)
It's the matter of supporting her and help her, and also letting other and Proton know they should've done better.

You had your problems. How do you feel when people don't support you and telling you, its very good already, I've been worst?
Well, usually, everyone been worst. Everyone loves to compare who's worst and very proud they're worst among the worst.
(e.g. You have XXX salary, you friend come and tell you, I more worst, I work like dog and get XXX salary, and continues... so you should be satisfied with your current salary? Does it benefit employees or benefit the employers? Do you get it?
This thing goes on, it just get worst and worst...)

Another thing is, she did not do anything, it's not an accident she caused. What if she's stuck in the car when the car burns? Or it's in the traffic jam and worst, it affect other cars? Or the explosion hit a motorist? Etc?
These thing aside, just look at the seriousness of her problem. There was an explosion and look at the picture. Is it anything that's normal? That should be "TOP PRIORITY" case. It's on the newspaper for human sake, please, don't tell me Proton managers DIDN'T KNOW?

This post has been edited by Andy214: Feb 16 2008, 01:43 AM

chances for human error always there no matter which shop u bring to.. since the thing already happened, the most important thing is to solve it rather than complaining.. from what i read, TS did get a good feedback and she was kinda agreed with it no?
so what the fuss? unless the shop dont want to be responsible, then make it big
my honda city's electric powersteering box did broke but they did replace it.. case solve, i remain quiet

waiting for her reply

I think it's not so much but what Proton or the related parties did AFTER the car was burnt.

But my question is, how can a car just burn like that?

Is there something seriously wrong with Proton?

For me, it's about prevention better than cure. I'd rather NOT HAVE a good SC, and have my car NOT PRONE to burning.

They can have the best service in the world, but what's the point if my car keeps getting on flames?

err.. in this case
the car burnt cuz of the mechanic error.....

the mechanic did not fix her car wiring properly after service

but the owner say Proton SC close one eye after she complain to them. only after a time now only they started to responsible.

1. Did you READ in detail on her case? Visit her blog, the link is posted on the first page.
2. I said, regardless of makes/brand and I said, for this case, Proton should have stand by the customer and help her. Did you READ what she has gone through? It's simply ridiculous and makes no sense at all for the first day itself how they handle the problem. If you simply can't understand or get it, then I have nothing to say. Really.
3. For your case, again, I've said, it's not a matter of, "I've has this problem before and they never care", and so on. Everyone has thier problems, and so we should tell each other, "Forget it la, at least you got this or this".
4. Did you READ what she has to go through, the time, the money, the hassle, etc to get things done? For such "BIG" issue, you still have to put so much effort to chase, check, follow up, etc.
I've said before, just try to AT LEAST "imagine" a LITTLE BIT, just a LITTLE BIT will do.

well,...got 1 advice to say

Got money,dun ever buy Proton cars!

it wasn't Proton's fault. more like electrical wiring problem that we usually associated with incompetent works of some technician. in this case, those from Siang Hin SC.
anyway, to the rest of us, it's not the burnt car that matter most(to her, of course, yes!), it's because of the damn f***** bad after sales service that matter most.
lesson learned.

This post has been edited by yngwie: Feb 16 2008, 06:52 PM

Hey friend, the quote is written by Jennifer herself at Satria Neo Club Forum.

http://www.satrianeoclub.com.my/forum/inde...?topic=1999.105

Actually they already near reach the agreement, but suddenly Proton/Siang Hin turn tide. Now just wait what Proton/Siang Hin next action.

maybe the SC ned to regard the matter to higher authority and needs time?

no, i did not read throughly.. btw, it is hard to comprehend what u trying to say and u dont seems to accept other oppinion.. roger out

Hmm.

Hi everyone. Jenifer here.

Thanks for some of the forumers here who actually understands what im going through.

The status now is.......... rather sad. And i doubt the "lucky" part lj000 is saying here

After a meeting done with Proton, they have agreed to compensate by buying a new car for me, in which the downpayment is my initial downpayment + loan paid so far.

But as of 14th feb, Sin Siang Hin do not agree with My request and they say they will stick with their original proposal. Which is i just buy back a new car.

WTH.

I am seriously losing patience already. Like what Andy said, this is not a small matter. It's a car BURNT for haven's sake. I might die but they dont treat my problem seriously and solve it in day 1. It's close to two months already. THERE IS STILL NO CONFIRMATION ON THE COMPENSATION THAT I SHOULD GET. imagine being me. having to wait and wait and keep waiting.

I guess if it were you, legal actions would be taken already.

Maybe? Needs time? Right, so this is your answer? Are you same type with the SC then?
Don't forget how big this issue is, they didn't even try to help the customer for this matter as read from her blog. It's more like Proton pushing the blame to the SC (or investigating the SC) and the SC trying to avoid or something, and leaving the customer in the middle of nowhere. This is just so wrong of how the issue is handled. Don't you get it?

Excuse me, but it's you who don't seems to accept other's opinion. Clearly, any sensible and logical person would know how serious this problem is and how bad the issue is handled. Only a few people would "actually" think it's still OK which i find rather amusing, but life is just like that.
You did not go through thoroughly and here you judge other people for not able to accept other's opinion You're joking right, isn't it obvious that you're not understanding and knowing the full situation and then trying to comment that "what's the big fuss/deal"?
Like I said, if you are a CUSTOMER, you should understand how these things feels. It's not just in "autos" products.

I already said, WE are all customers and we paid for the loan of the car every month, and this is what we get when something really bad happen? Don't forget she still has to pay for the loan when she don't even get to "touch" the car from the incident up till today. Not to mentioned she has to keep chasing and follow up, while the other party never seems to follow up to her, make sure she's updated and not worry, etc. But instead, they're giving her more and more problems, excuses, etc. Are you saying this is how it should be?
I'm not sure if you're employed and/or your work allows you to busy with these problems everyday, wasting you time, money, enery, etc to keep follow up these case because of poor handling of the problem by the responsible party.
The list can go on, it's just simple common sense.

Even though i believe in proton, but as a customer, i will take action on them. I'm a customer, i always right.

take legal action on it

Hmm...

well, its as simple as try being me, what would you feel? or do?

it just DOESNT make any sense that i have to wait so LONG and keep having to call them/follow up and i still get NOTHING.

It is close to two months already

I am seriously helpless.

dont bother to read all the long winding post
welcome to real world

have u consult any lawyer for legal enforcement?