Thanks everyone for voicing out your views, opinions and suggestion for this.

And especially thank you Wong and Buck who helped me to communicate with Proton and remain patience with me.

I must admit i have gone rather pushy and emo nemo everytime i heard Proton's name being mentioned.

I met the Proton Customer Service Deparment today to clear the air and also come to a consensus. Basically they have agreed to reimburse the amount of loan paid until today and add it into the downpayment for the said new car. Also manage to clear off some issues that have been bogging my mind since day 1.

Apparently it WAS, the service centre's fault; a case of negligence and not Proton's manufacturing defect or quality control issue. (so worry not, your car is very safe)

Proton has been very helpful all this while; acting as the mediator between myself and Siang Hin.

Proton has urged myself and also other proton users to not ban or lose trust/hope into Sin Siang Hin as this was the first case ever happened and the person who service my car has been transfered. Sin Siang Hin's Quality Assurance will be reevaluated after this incident and 17 of their branches will be affected.

I will update accordingly if there are further progress. In the meantime and for now, things are looking good. Smile

Thank you all. I will still be driving a NEO after this.  Poyo

Are you sure, her last entry in her blog was late 14th February 2008 and it's bad...

From what you posted, that's too much, saying her rather pushy, emo, etc. She's been so patience if you READ what she's been through.

IMO, what Proton should do is apologize for not looking into the matters seriously (maybe they can give reasons that the person handling the issue is not doing their job porperly or something). Then they should help the customer and publicly announce what they have done so as to gain trust and promise they will make sure these incident won't happen again, instead of covering up and request her so apologize and changing stories and fact.
What happen has already happen, people already read before the real issue and it's been spread around. If they try to cover it and change stories, it just shows how immature they are and worst, losing trust from people.

26th February 2008, Tuesday

This is by far the BEST news i have receive to date.

Finally a smile planted genuinely on my face ever since this incident happened.

Proton has agreed to my request after this has been communicated to the MD, DSZ by Encik Fairuz, Manager in MD's office.

Proton edar will pay half of the installment back, while Sin Siang Hin will bare the cost of the other half.

A letter will be issued and Azim will collect it on my behalf since he is in COE.



I am by far really really happy that Proton understand what i told them in the meeting the other day. I am also happy because Proton is not playing around with me and keeping their word.

Shall wait and see the content of the letter.

For example?

OT : I noticed that for BLM, there are so much space in the engine area

It might be Proton or the Siang Hin pple treaten her not to expose more of the news.