chances for human error always there no matter which shop u bring to.. since the thing already happened, the most important thing is to solve it rather than complaining.. from what i read, TS did get a good feedback and she was kinda agreed with it no?
so what the fuss? unless the shop dont want to be responsible, then make it big
my honda city's electric powersteering box did broke but they did replace it.. case solve, i remain quiet