when a son muder someone, what should the parent's do? DEFEND the son?
when proton service centre failt, what should Proton do? Help the Customer or ignore???
Need to explain more?

For this case, IF you actually READ, you'll find it's ridiculous for her to spend so much time, patience, etc. Did you READ what the service centre do to her? The Asst Manager challenge her to sue them.
Did you READ the case that she said they investigated and said something went in her exhaust?
Did you READ how much hassel she gone through and nobody follow up or even CARE?

Anyway, it may not be Proton's fault, but this topic is "How Proton solves problem", it can also mean how they handles problem. This is no small problem, a logical person would know, if such problem occurs, the first thing to do is quickly solve it and help the customer so it didn't become serious and maintain their satisfaction as well as trust.

Secondly, it's funny to read those comments where people actually think it's reasonable for repairs, etc. It seems as tough they cannot imagine how it feels like to go through these problems. If these things happen to you, can you even stand the first day itself or the first week.

Bashing Proton or Defending Proton is not the issue here. The important thing is that Proton should looks into these matters seriously and make sure any of these problems get attend to seriously and quickly. It's no point bashing or defending when it won't do any good. We're customers, we should all help each other and stand together regardless of what car or makes you drive, we paid for it and deserves a good after sales-support.

Are you sure, her last entry in her blog was late 14th February 2008 and it's bad...

From what you posted, that's too much, saying her rather pushy, emo, etc. She's been so patience if you READ what she's been through.

IMO, what Proton should do is apologize for not looking into the matters seriously (maybe they can give reasons that the person handling the issue is not doing their job porperly or something). Then they should help the customer and publicly announce what they have done so as to gain trust and promise they will make sure these incident won't happen again, instead of covering up and request her so apologize and changing stories and fact.
What happen has already happen, people already read before the real issue and it's been spread around. If they try to cover it and change stories, it just shows how immature they are and worst, losing trust from people.

I've said before, it doesn't matter what brand of car. Did you READ everything or just glance?

Did you READ what she has to go through for this process and the time taken fo the whole thing?
After all these hassle and problem, what compensation did she get? Or are you a "free" person and don't mind these things?

I've also mentioned before, this is not a tiny weeny matter. Cmon' it's such a big case and it's on the papers. Not attenting to it seriously and quickly is like after seeing it on the newspaper, "Woah, faster find ways to cover up the story", instead of fasting help this poor customer.

Again, like I said before, what if these things happen to you? Or is it so hard to imagine just a "little" bit?

It's not the matter of better or not better, don't you get it? (This is a very wrong perception or how people see things, if this continues, there can be no improvement, instead, it'll get worst)
It's the matter of supporting her and help her, and also letting other and Proton know they should've done better.

You had your problems. How do you feel when people don't support you and telling you, its very good already, I've been worst?
Well, usually, everyone been worst. Everyone loves to compare who's worst and very proud they're worst among the worst.
(e.g. You have XXX salary, you friend come and tell you, I more worst, I work like dog and get XXX salary, and continues... so you should be satisfied with your current salary? Does it benefit employees or benefit the employers? Do you get it?
This thing goes on, it just get worst and worst...)

Another thing is, she did not do anything, it's not an accident she caused. What if she's stuck in the car when the car burns? Or it's in the traffic jam and worst, it affect other cars? Or the explosion hit a motorist? Etc?
These thing aside, just look at the seriousness of her problem. There was an explosion and look at the picture. Is it anything that's normal? That should be "TOP PRIORITY" case. It's on the newspaper for human sake, please, don't tell me Proton managers DIDN'T KNOW?

This post has been edited by Andy214: Feb 16 2008, 01:43 AM

1. Did you READ in detail on her case? Visit her blog, the link is posted on the first page.
2. I said, regardless of makes/brand and I said, for this case, Proton should have stand by the customer and help her. Did you READ what she has gone through? It's simply ridiculous and makes no sense at all for the first day itself how they handle the problem. If you simply can't understand or get it, then I have nothing to say. Really.
3. For your case, again, I've said, it's not a matter of, "I've has this problem before and they never care", and so on. Everyone has thier problems, and so we should tell each other, "Forget it la, at least you got this or this".
4. Did you READ what she has to go through, the time, the money, the hassle, etc to get things done? For such "BIG" issue, you still have to put so much effort to chase, check, follow up, etc.
I've said before, just try to AT LEAST "imagine" a LITTLE BIT, just a LITTLE BIT will do.

Maybe? Needs time? Right, so this is your answer? Are you same type with the SC then?
Don't forget how big this issue is, they didn't even try to help the customer for this matter as read from her blog. It's more like Proton pushing the blame to the SC (or investigating the SC) and the SC trying to avoid or something, and leaving the customer in the middle of nowhere. This is just so wrong of how the issue is handled. Don't you get it?

Excuse me, but it's you who don't seems to accept other's opinion. Clearly, any sensible and logical person would know how serious this problem is and how bad the issue is handled. Only a few people would "actually" think it's still OK which i find rather amusing, but life is just like that.
You did not go through thoroughly and here you judge other people for not able to accept other's opinion You're joking right, isn't it obvious that you're not understanding and knowing the full situation and then trying to comment that "what's the big fuss/deal"?
Like I said, if you are a CUSTOMER, you should understand how these things feels. It's not just in "autos" products.

I already said, WE are all customers and we paid for the loan of the car every month, and this is what we get when something really bad happen? Don't forget she still has to pay for the loan when she don't even get to "touch" the car from the incident up till today. Not to mentioned she has to keep chasing and follow up, while the other party never seems to follow up to her, make sure she's updated and not worry, etc. But instead, they're giving her more and more problems, excuses, etc. Are you saying this is how it should be?
I'm not sure if you're employed and/or your work allows you to busy with these problems everyday, wasting you time, money, enery, etc to keep follow up these case because of poor handling of the problem by the responsible party.
The list can go on, it's just simple common sense.

Well that's the problem, imagine you post a problem and someone just read a part of it and complain saying you should just forget it, or "what's the big deal/fuss?"

Anyway, as mentioned, we're all "customers", I don't understand why we can't help each and support each other but instead trying to tell people to "forget it" and "be glad of whatever offered which one think is OK?". If you're the victim and someone do that to you, how would you feel? You're already a victim and suffering and someone, who are also a "customer", which should understand, come up and "sort of" going against you, how do you feel?

---

Added on February 17, 2008, 1:56 pmI don't think we can simply judge by not understanding the real problem. It can happen to any car regardless of makes. It's most probably electrical, and it can happen to any electrical products. It'll be unfair to blame an judge Proton based on that. Even the SC is not Proton's fault, nor the SC. It's the mechanic fault if it's really the electrical problem. But the SC should take responsibility and immediate action, and Proton should do their job as well to ensure the customer is protected and treated "correctly".

As we all know, many mechanics like to simply join our car's wiring around. e.g. "Ah, here got wire, I can use this for lights". Or when something malfunction, they just simply join the wires around to get things work. For other makes, they might have been warned and more careful with these problems, e.g. some manufacturer have stress on messing with the electricals.
My previous Wira had many messy wirings as well, and it's not good. I even had once replace my radiator fan and the mechanic did something wrong with the wiring, which causes the fuse to keep burnt. I went back to the mechanic and he just send me to a wiring man to check but he say nothing wrong (without checking it in detail) and replace a new fuse. It burnt again and replace a new, till once I didn't notice the temperature rises too high (fan stopped working due to burnt fuse). I got annoyed and went to another wiring man, but the wiring man say he needs a full day to diagnose, I insist him to check on the radiator wiring (altough he keep saying it's nothing wrong) as the problem only happen after. I got angry and finally he just open up and check and found the problem.
This is just an example of messing with the electricals/wiring. I've had few problem due to wiring before (luckily nothing serious except the radiator one) and hated those mechanic way of doing things.




This post has been edited by Andy214: Feb 17 2008, 01:56 PM

You'll need help from the media. It'll be good 'hit' to show the true I-CARE. SO much for I-CARE publicity.
Then again, it's Proton here and the media might filter here and there to protect both parties. Hope they can still help you out in some ways.

Try seeking help from Chips from MotorTrader forum. He helped a girl in Johor who has a major problem with the Satria Neo before by conveying the message to the 'RIGHT' person. I notice he read and comment before in the thread in motortrader forum, but try request his help again and update him on the current situation to see if he can do anything to help you.

Also, try these site(s):
http://www.nccc.org.my/
03-7877-9000 / 03-7874-8096
Single complaint most probably may not have any use especially since everyday, there will be tons of complaints posted. But worth a try and hope they'll look into it seriously.

http://www.consumer.com.my/
http://www.fomca.org.my/
http://www.eraconsumer.org/

This post has been edited by Andy214: Feb 18 2008, 11:29 AM